HafenCity Hotels, Hamburg

"The breakfast was pretty good. It would be even better if they had fruits and some healthier food. But I am aware that this is too much to expect from a hotel at this price range. They did their best to serve me bread without glutein. The room was rather simple but it was clean and the view was awesome. I wouldn't call it luxurious, but If you are looking for a hotel with a reasonable price, right at the heart of Hamburg, you must put this one at the top of your list."

"Convenient, good dining, smaller rooms and very small bathrooms however, well appointed. "

"Great stay - very convenient "

"If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning. "

"Staff were so unfriendly, when checking In at bar there were 3 staff members who just looked at me for 5 minutes and when I asked them for help they visibly sighed. Terrible experience "

"The apt mentions it has a restaurant, but it closed during covid and hasn’t reopened. It does serve an excellent breakfast, but the restaurant isn’t open for lunch or dinner. I was there on an Easter Monday, and the majority of the restaurants in the area were closed for the holiday. I would not have stayed at the hotel if I had known the restaurant was closed. "

"Incredible, incredible front desk staff. Everyone was lovely to deal with and made me feel very welcome. My room was very nice, and seemed recently freshened. The bed was extremely comfortable; not too hard and not too soft."

"The only comment is regarding the breakfast buffet. We were staying over Palm Sunday weekend and kids were on spring break - so the hotel was full of families with children. The buffet was always crowded. The first few days we went late to avoid the rush, but found out most of the items were not being replenished and those that were available had been picked over. Forget about waiting in line for a cooked egg or omelet. They only have one cook station and the line would stretch back into the other self serve sections. If I did stay there again I would not select the included breakfast rate and use the difference in money to go to a nearby cafe."

"Cute funky boutique hotel! Very friendly and helpful staff! Amazing location!"