Top Hotels Near Guadalupe Church in Playa del Carmen from NZ$58

"The pools were nice, but they close at 7 p.m. The staff was super friendly and helpful. The property is beautiful but it's showing its age The reason I probably won't go back is because the smell from the seaweed made me nauseous. It's too bad they aren't doing anything to clean up the coastline."

"Great time "

"Everything was great other than the restaurants. One of them were only open on Saturday.others were not open everyday .."

"Staff is always super friendly and helpful. We had the pleasure of meeting Chef Diego, food is delicious, I highly recommend eating at Cachitio and enjoy some authentic Mexican food."

"By far truly one of the best ever all inclusive resorts! The attention to detail by all the staff makes you feel super valued. I stayed on the 5th floor ocean front and Ruben from room service was exceptional and truly exceeded any request or expectation. Will definitely be staying here again!"

"Pool was closed for 2 days, we wrote the owner and never got an answer"

"The room was kept clean throughout the day. The staff knew me by name after just one day. The servers even knew our orders! "

"Hot tub not hot enough. Great pool. Very clean room. Good massage therapist. Can improve In buffet variety. Been there more than once…"

"Basic rooms, limited tv channel options, sheets unclean with stains, nail sticking out of bed frame. Rarely hot water, have to run for 15-30 min at times to heat up. Cafeteria staff, EXCELLENT, and included breakfast good. A ling walk to beaches and general amenities/shopping. Biggest issue was HOTEL TRANSPORT. Messaged tge hotel for a quite on private transfer to and from hotel/airport ROUND TRIP. Was super clear that i needed both ways, and told them I previously paid $40USD each way, and if they could come close, I'd book. They quoted me $126, which is substantially higher, but I agreed, so OUR hotel could get the extra $$$. They sent me a payment link, I paid, and THOUGHT we were all set. (3 of us) The night before leaving, I hadn't heard anything, so i messaged to confirm a time for pickup. They acted like they had no idea we needed a ride, and told me to pay another $126USD, and complete payment IMMEDIATELY if we wanted the ride. We ended up calling Carribean Transport services, that charged LESS than 1/2 their price, for a nicer vehicle, and friendlier driver. We left a nice HUGE tip, and would use them again. We go to Playa yearly or twice yearly, and will not stay here again, as it was a scam & letdown all around. There were a few other issues, but this should give you more than enough to avoid this place."