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"During my stay, I encountered several issues. The beds had no proper blankets—only small covers that couldn’t be used for warmth. The couches were so dirty that it was unpleasant to sit on them. The corridors hadn’t seen renovations in a long time, creating a neglected atmosphere. Lastly, the room wasn’t cleaned daily, which added to the discomfort. Overall, these issues significantly impacted my experience."

"The resort was great , pools were amazing , clean , plenty of seating areas , the beach was really nice , food was great and staff very friendly. For the kids the water park was a blast with the ice-cream shop and the Yolo restaurant offering lunch right next to it . Over all is worth every dollar. "

"The two pools and the beach were AMAZING! My biggest complaint is that there are signs posted all over that you are not allowed to reserve chairs but everyone does it anyway. We watched people reserve chairs on both the beach and at the pool and didn't use one of the sets all day. The property was always clean and most staff are friendly. The food was ok. We preferred the buffet and room service food over the restaurants. Getting in to one the of restaurants to eat takes some time to understand. They say you only need reservations for 3 of them but they take names down on a list on a first come, first serve basis. All of the higher end alcohol was an extra charge. This included Malibu (which I would argue is not high end, just name brand)!!! I will say they really push and accommodate their "privileged" guests. Anyone can be privileged, it is just going to cost you more money. This was a little of a turnoff just because we paid ALOT of money for this vacation with our airfare and it felt a little off putting. "

"Great food, excellent staff, and overall an amazing experience for our whole family! "

"This hotel was absolutely wonderful in every way"

"Four great nights spent at Serenade! We enjoyed the swim-out room and the pools on the resort, staff was friendly and the food was great! "

"Second time staying and is the only place to stay in PR!! Loved all of it!"

"This place was amazingly beautiful! It’s very close to the airport and bávaro adventure park. The beach was incredible! The sand is so powdery soft it feels like flour! The food was really good and so were the alcoholic beverages! My only complaint would be that nothing was on time as I guess they run on “island time.” Also, there hot tub is not actually a hot tub lol which was disappointing because when the clouds covered the sun and there was a breeze it was cold. "

"Great property. Far away from El Yunque and San Juan though. "