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Reviews of NAAM Hotel & Apartments Frankfurt

3 out of 5
NAAM Hotel & Apartments Frankfurt
Lärchenstr. 54 A, Frankfurt

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 363 reviews" "
Rating 8 - Good. 123 out of 363 reviews" "
Rating 6 - Okay. 21 out of 363 reviews" "
Rating 4 - Poor. 8 out of 363 reviews" "
Rating 2 - Terrible. 7 out of 363 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming receptionist
Stayed 1 night in Jan 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Hotel was a bit out of the city but well worth it. Check in was easy. Our room was fabulous. The girl at the front desk offered us the sauna at a low fee, also well worth it as it was freezing. We really enjoyed that. Slept well, quiet room, super comfortable bed. Breakfast was delicious with plenty to offer. I can’t wait to stay here again, I’ll definitely be back
Stayed 1 night in Jan 2024

2/10 Terrible

Jamshid

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jame Scotland
Extremely poor hotel even not worth1 ⭐️ 1- WC is in room hans’t air conditioner you need to small what passed. 2- beds are not even single size you could easily fell down. 3- when you’re settled on the middle of the bed it bends up like boat 🚤 4- we had extremely cold room heating system was broken we asked for heater they have no one!!! We made complaint still waiting to manager to respond after 2 days. 5- we were charged €25 for breakfast which was only few cheeses and sausage, that you can buy cross the hotel from Lidl for €5. 6- cushions were extremely low quality and dirty. 7- pillows were smaller than cover( maybe they thought that you can wear it in winter😡 Never back again 😡
Dirty
Real cheap pillows smaller than cover from £1 land
Cheap uncomfortable Small size bed you get back pain in morning.
Cushion very cheap made not even use full
Stayed 1 night in Jan 2024

6/10 Okay

Tudor

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cold Room!
Good value for money!! but when we arrived to hotel at midnight and room it was really really cold! They opened to window and didn’t close we sleep 19 degrees at room in December!!
Stayed 1 night in Dec 2023

8/10 Good

Kevin, Johnstons River

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night afyer flying into Frankfurt. Very convenient to the airport and a late checkout of noon. Shower was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Anzar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel near airport, neat and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Ali, Toledo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice reasonably priced place
Stayed 1 night in Dec 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room very nice, just like photos but a few wall scuffs. Property lovely, wish I had visited the sauna. Parking limited!
Stayed 1 night in Dec 2023

10/10 Excellent

Sasa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the Naam hotel for business, and we were there only over night. Althought we had not, there is a possibility of taking breakfast and other meals in the hotel. The stuff is kind, and the hotel is clean. Bus stop is 2-3 min away, and a tram stop cca 10 minutes walking.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.Only a small observations,,not enough water pressure for shower.
Stayed 1 night in Sep 2023

8/10 Good

Hakeem

Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for one night parking on site. Clean and comfortable . Close to the airport.
Stayed 1 night in Aug 2023

10/10 Excellent

Minsun

Stayed 1 night in May 2023

8/10 Good

ZHENGGUI

Stayed 1 night in May 2023

8/10 Good

Ryian Wah Han

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fuss stay. Don't expect too much, acceptable for short stay.
Stayed 1 night in Apr 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at NAAM Hotel & Apartments the night before our flight. We chose this hotel due to the proximity to the airport (10 min drive) and it offered free parking, breakfast, and WIFI. The front desk staff was incredibly nice and hospitable. We rated this room 4/5 stars because of a few small points. The room was clean, but smelled heavily of cleaning products / perfume to the point we had to leave the windows open for ~30 minutes to air it out. This did the trick, but it was quite chilly for late November to have the windows open. Other small negatives included the shower head (broken - had to hold it up, or just use the waterfall shower on the ceiling), thin walls at night and heard lots of neighbors, and a very tight parking lot. Even so, we would stay here again if we need a hotel near the airport (without paying airport prices).
Response from Naveen Raizada on 25 Dec 2022
wir danken Ihnen herzlichst für Ihren Aufenthalt in unserem Haus und für die Zeit, die Sie sich genommen haben, um unser Hotel und unser Service zu bewerten. Wir freuen uns, dass Ihnen ihr Aufenthalt bei uns so gut gefallen hat. Besonders erfreut waren wir über Ihren Kommentar bezüglich des Frühstücksbüffets, des Komforts in unseren Zimmern und der Freundlichkeit unseres Teams. Wir hoffen, das wir Sie sehr bald wieder in Frankfurt und in unserem Hotel begrüßen dürfen. Mit freundlichen Grüßen Naam Hotel Team

8/10 Good

Karin G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed at Hotel Naam when visiting relatives in Frankfurt. Once in Nov. 2019, and now in Aug. 2022. It is still as clean and neat, nicely maintained. The breakfast has a good selection of hot and cold items and is kept very clean and well-stocked. The hotel has plenty of parking and is also within walking distance to the Griesheim train station where the S-bahn takes you downtown in about 10 minutes. Very convenient. We won't hesitate to return to Hotel Naam. On caveat: Rooms on the top floor get very hot in summer time (when it's 28 or 30 deg. C outside), and it takes about a day for the air conditioning to cool the room down. It would be nice if housekeeping could turn the air conditioning on in the morning if the room is being rented out that day. Otherwise it was a very pleasant stay.
Stayed 1 night in Aug 2022

10/10 Excellent

Annegret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. We enjoyed oir stay.
Stayed 1 night in Aug 2022
Response from Oliver Pfeiffer on 12 Aug 2022
Guten Morgen, es freut uns zu lesen, das es Ihnen bei uns gefallen hat. Wir würden uns freuen, Sie bei Ihrem Nächsten Aufenthalt wieder bei uns begrüßen zu dürfen.

6/10 Okay

Gladys, Weston

My fly never arrived. They was so delayed
Stayed 1 night in Jul 2022

10/10 Excellent

Wilfredo

Stayed 1 night in Jun 2022
Response from Oliver Pfeiffer on 6 Jul 2022
Vielen Dank für Ihre positive Bewertung.

10/10 Excellent

Philip, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Clean. Good bathrooms. Strong wifi. Short walk to train station into Frankfurt. Excellent breakfast. Only negative, one of our rooms smelled of cigarette smoke, especially the bathroom, but not so bad once we started the A/C.
Stayed 1 night in Jun 2022
Response from Oliver Pfeiffer on 22 Jun 2022
Vielen Dank für Ihre positive Bewertung. Wir geben alles um unsere Gäste glücklich zu machen

10/10 Excellent

Todd

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is great value. Spacious rooms compared to others I have stayed in. Friendly, helpful staff and very clean hotel. Compares well to 5 star hotels and for the price I will certainly be a return customer.
Stayed 1 night in Apr 2022
Response from Naveen Raizada on 30 Apr 2022
Hello Geust, Thank you for taking your valuable time to write this review. It was great to have you stay with us. We appreciate your review and the compliments. We look forward to welcoming you again in our property.

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2020

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from naam on 18 Jul 2020
Hello dear guest, Thank you for your positive ratings of our hotel. Since, COVID-19 has become a problem in many countries we are now taking even greater measures to avoid any additional infections and are providing the guests with improved hygiene products. We are glad you enjoyed your stay with us and hope to see you again! Best regards, Naam Hotel & Apartment Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, is very modern and clean, and the staff is great.
Stayed 2 nights in Jan 2020
Response from naam on 25 Jan 2020
Thank you for giving The Naam Hotel an opportunity to be of service to you. All associates at the Hotel are passionate about making each guest’s experience a beautiful discovery of our Naam Hotel. Thus, my team and I are very pleased to know that we have been able to live up to your expectations and with our personalized services made your stay a memorable experience. We most eagerly look forward to welcoming you back soon again. With kindest regards, Naam Hotel & Apartment Team

10/10 Excellent

Bijan, Vancoucer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so practical and clean. They were very nice and warm people
Stayed 1 night in Jan 2020
Response from Naam Hotel & Apartment Team on 12 Jan 2020
Dear Guest, Thank you for your kind words, that surely will encourage other travelers to stay with us. We are more than happy to hear that you felt comfortable in our Hotel. We loved to hear that you appreciated the Room, our free Wi-Fi and parking. Hope that you will give us opportunity to welcome you in our hotel for your next visit. Best regards your Naam Hotel & Apartment Team

2/10 Terrible

Kinfegebriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NAAM hotel
I stayed in the hotel for 3 days. The customer service was very bad. The front desk guy( bold Indian guy) did not want to give info because he was on a video chat with girl. The room does not get cleaned on time and I have to request twice to get a clean sheet and towel. The lady in the breakfast room is the only good thing going for this hotel. She was very helpful and friendly.
Stayed 3 nights in Dec 2019
Response from Oliver Pfeiffer on 3 Feb 2020
Thanks for your stay at our hotel.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem near airport
breakfast, great beds, very clean. We’ll be back
Stayed 2 nights in Dec 2019
Response from naam on 19 Dec 2019
Dear Guest, Thank you for staying with us it is heartwarming to read your review. We are pleased to help our guests any time. I am happy to know that our luxurious accommodations/ Hotel with well equipped rooms, Staff prices and Breakfast were liked by you. I look forward to welcoming you back to the NAAM Hotel soon over an extended stay. With best regards from our Team of NaaM Hotel & Apartment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,new,comfortable..sauna/gym a nice plus..good bfast buffet..check location on the map as it is a bit outside/away from center of town
Stayed 2 nights in Nov 2019
Response from naam on 30 Nov 2019
Thank you for giving The Naam Hotel & Apartment an opportunity to be of service to you. All associates at the Hotel are passionate about making each guest’s experience a beautiful discovery of our Naam Hotel & Apartment. Thus, my team and I are very pleased to know that we have been able to live up to your expectations and with our personalized services made your stay a memorable experience. We most eagerly look forward to welcoming you back soon again. With kindest regards, NaamTeam

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great hotel. The lady serving breakfast always made us feel welcome. Thank you!
Stayed 2 nights in Oct 2019
Response from naam on 11 Nov 2019
Thank you so much for this wonderful review, We are delighted to hear that you enjoyed your stay with us and had a wonderful time. We are looking forward to having you with us soon again and we send our very best wishes from Frankfurt Your Naam Apartment Team. Please recommend us further

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Fine
Just fine
Stayed 3 nights in Oct 2019
Response from Oliver Pfeiffer on 15 Oct 2019
Thanks for staying in our hotel.

8/10 Good

Connie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free parking is awesome, although there isn't a ton of spaces. You can most likely find something on the nearby street. It's walking distance of the train stop and supermarkets. The room are very nice and the staff was accommodating. The showers are very nice.
Stayed 2 nights in Oct 2019
Response from Naam on 13 Oct 2019
Thank you very much for taking the time to write this great review. It is the best compliment to read that you have enjoyed the entire stay, We look forward to welcome you again, Naam Hotel & Apartment Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Friendly and helpful staff. Indian food available and delivered to your room.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Safe place , comfortable and good breakfast .......
Stayed 1 night in Sep 2019
Response from Naam on 26 Sept 2019
Dear Guest, Thank you so much for this wonderful review, We are delighted to hear that you enjoyed your stay with us and had a wonderful time. We are looking forward to having you with us soon again and we send our very best wishes from Frankfurt Your Naam Hotel Team. Sorry for the Breakfast you don`t like but we don`t know what was missing for you.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Naam on 17 Oct 2019
Dear Guest Thanks for stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet place, absolutely fantastic people who managed this hotel, good breakfast, free parking.. Thanks for your business, guys!
Stayed 1 night in Aug 2019
Response from Naam on 25 Aug 2019
Thank you for taking the time to write this review. It was great to have you stay with us. We appreciate your review and the compliments. We look forward to welcoming you again in our Property. Naam Hotel & Apartment Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and very clean. Bath room is great and the shower is the best in my entire Europe trip. The electric power sockets support both euro and American standards. This is very friendly to the chargers of our cellphones/ipad/laptops brought from US. Easy commute to city center and airport. Shopping is also very easy. There is a big REWE center nearby.
Stayed 2 nights in Aug 2019
Response from naam on 17 Aug 2019
Dear Guest, Thank you for your kind words, that surely will encourage other travelers to stay with us. We are more than happy to hear that you felt comfortable in our Hotel. We loved to hear that you appreciated the Room, our Wi-Fi, free parking and Location. Hope that you will soon find time to visit again. Best regards your Naam Hotel & Apartment Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked to the hotel after hours around 2315 because my flight was delayed. Anyway I get to the front of the hotel and nobody was there. I panicked and got scared because I had nowhere else to go. A staff member saw me via camera. He left his home and came to the hotel to help me get in and settle. Not only that, he took his time to take me in his own car to find something to eat. In Germany everything closes early. I can’t thank this staff member enough for being there and helping me. Million thanks for your help and for being professional the whole time.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from naam on 14 Aug 2019
Thank you for taking your time to give us your rating in Expedia. We appreciate that our guests take this opportunity to let us know how Satisfied they were with our services. We are working hard on it. yours Naam Hotel & Apartment Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Naam on 7 Aug 2019
Thank you again for sharing your experience and we are looking forward to welcome you again on your next stay in Frankfurt. Your Naam Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naam hotel and apartments's family room with the connecting room was incredible. Traveling with children felt home away from home. It was spacious, well designed, roomy and affordable too. I would definitely recommend it.
Stayed 1 night in Jul 2019
Response from Naam on 7 Aug 2019
Dear Guest, Thank you so much for this wonderful review, We are delighted to hear that you enjoyed your stay with us and had a wonderful time. We are looking forward to having you with us soon again and we send our very best wishes from Frankfurt Your Naam Hotel & Apartment Team.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking was great. Friendly service. Great shower. The bed was not quite comfortable, but not terrible either.
Stayed 2 nights in Jul 2019
Response from Naam on 28 Jul 2019
Thank you for giving The Naam Hotel & Apartment an opportunity to be of service to you. All associates at the Hotel are passionate about making each guest’s experience a beautiful discovery of our Naam Hotel.Thus, my team and I are very pleased to know that we have been able to live up to your expectations and with our personalized services made your stay a memorable experience. We most eagerly look forward to welcoming you back soon again. With kindest regards, Naam Hotel & Apartment Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel staff and very clean rooms. They even let me check in early.
Stayed 1 night in Jul 2019
Response from naam on 27 Jul 2019
Dear Guest, Thank you for staying with us it is heartwarming to read your review. We are pleased to help our guests any time. I am happy to know that our luxurious accommodations/ Hotel with well equipped rooms, Staff prices and Breakfast were liked by you. I look forward to welcoming you back to the NAAM Hotel soon over an extended stay. With best regards from our Team of NaaM Hotel & Apartment

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & nice place. Easy to check-in. Breakfast is good too
Stayed 1 night in Jul 2019
Response from Naam on 26 Jul 2019
Thank you very much for your stay and for taking the time to write a review. It was a pleasure to welcome you at our hotel & Apartments and we are delighted that you enjoyed your recent stay with us. We look forward having another opportunity to welcoming you back here at Naam Hotel & Apartment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Naam on 24 Jul 2019
thank you for your Review, which we were delighted to read, We will pass on your compliments to our staff, which is the best motivation we can offer, We are looking to your soon return visit Kind regards Your Naam Apartment Team

10/10 Excellent

Pramod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay at NAAM in Frankfurt!!
The place was very well maintained, staff really friendly, thr room was in pristine condition. Would highly recommend for families and for business trip. Truely 5 star hotel.
Stayed 1 night in Jul 2019
Response from Naam on 23 Jul 2019
Dear Mr. Pramod, Thank you for your kind words, that surely will encourage other travelers to stay with us. Even though our hotel is not really a 5-star hotel (but a 3+ star) we definitely appreciate the compliment. We are more than happy to hear that you felt comfortable in our Hotel. We loved to hear that you appreciated the Room, our Wi-Fi, and free parking. Hope that you will soon find time to visit again. Best regards your Naam Hotel & Apartment Team

10/10 Excellent

Steve, Wiesbaden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean with good size rooms. Very friendly, helpful staff.
Stayed 2 nights in Jul 2019
Response from Naam on 20 Jul 2019
Hello Mr. Steve, We would love to welcome you back to our hotel and send you our best regards from Frankfurt. Your Naam Hotel & Apartment Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is newly build. It’s outside the milieu zone, so handy for people without a green sticker. The hotel itself is basic modern and has free parking. Breakfast was small, but better then expected (good coffee, salmon, fruit e.g)
Stayed 1 night in Jul 2019
Response from Naam on 17 Jul 2019
Hello Guest,Thank you for taking the time to write this review in Expedia. It was great to have you stay with us. We appreciate your review and the compliments. We look forward to welcoming you again in our property. Please recommend us further Yours Naam Hotel & Apartment Team