5/5 Excellent
Jean K
Travelled with family and small children
5 Aug 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had specific names to address in this review- but we still havent made it home and i havennt dug them out. our stay was fantastic, we missed the spa bc we were only in 1 night- but know if we had of went it too would have been amazing. the rooms were clean. the staff was PHENOMENAL. we talked about staying here since weve left. we are from kentucky- everyone is polite nice courteous- for being in NYC- your staff STOOD out! please check our dates and times of check ins and outs and COMMEND these gentleman and employees we had contact with. from the street, to the valet, to the bellhops, to the desk worker, to the spa ladies working that desk, each person was kind, helpful, so polite and courteous..i could go on and on. thank you again- from the time we stepped out the car out front, til we left, we were greeted with smiles, jokes, friendliness, even from the way the employees spoke amongst themselves, just a good atmosphere to be. oh yeah- my man is a trump fan! he was in hog heaven! the amenities were also fantastic. thank you to each person!
Melissa Kirk
PS- RISHI- was one of the guys who took such good care of us! and an older gentleman during the day we just LOVED! he was in valet....not any other hotel could i remember such specifics..but our stay was that.goood.
the older gentleman is what kicked off their kindness..he went over and beyond to make sure we were always in a good area, safe, tips on being a tourist in the city, he was so helpful. we felt like family
Stayed 1 night in Jul 2022