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"Warm clean room with towels and comfy bed. Bathroom on ground fllor"

"We had a fantastic stay at Hotel Ambassador Zermatt for 3-nights. The location is walkable distance to everything, and less than a 5 minute walk from the main train station. The property is clean, the staff was extremely friendly, and we loved having breakfast before starting our day on the slopes. Know that the sauna has limited hours, closing at 8pm. And most restaurants don't open for dinner until 6pm. We did not use the on-site restaurant but it looked really nice. Our room was great for the four of us, a 2-bedroom unit with a balcony towards the mountains with a Matterhorn view. We would absolutely stay here again. The price was just right and the location can't be beat. The walk to the Sunnegga-Rothorn tunnel entrance was about 10 minutes. There are two green bus stops 1 block away. Taxi services are available all around town and take card payments. "

"Lovely mountain chalet"

"A quaint place to stay with some unique amenities. "

"The staff were great. It’s so clean. The location is good and it’s a super nice hotel "

"Had the most amazing stay at our time at the beautiful hotel. Our room was so clean and big and had a wonderful balcony. The staff are all so incredibly welcoming and Tiago who picked us up from the station was so nice. We would 100% recommend this hotel to anyone and will definitely stay here again on our next visit to Zermatt - Ps the hotel is in a fantastic location just a 5 minute walk into town. "

"All of the above as well as the beautiful view"

"I wouldn't stay anywhere else for access to Zermatt. The hotel is impeccable. This year there is a new shuttle service to Zermatt. Immaculate vehicles with very friendly and very informative drivers. It made a huge difference to the shuttle train and less expensive."

"Excellent location in the heart of town. Room comfortable. Only negative was the shower, as the holder for the shower head needed fixing"