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"My room was facing in to the shopping centre, which meant it was very noisy and there was “elevator music” being played constantly that I could hear. I couldn’t open my window because of the noise and I could t even open my curtains as there’s a restaurant directly opposite! The air conditioning was non existent. There was also no gym, but one was mentioned when I checked when booking. Bar prices were also extortionate - £16 for a whisky and coke! "

"I loved my stay at the Norton Grange from start to finish. Every member of staff was so friendly and welcoming and nothing was too much trouble for them. My Privilege Room was lovely, spotlessly clean and with pristine bed linen and towels. I loved the little touches like the Nespresso machine, stocked minibar fridge and a really nice selection of teas and coffee with biscuits! There was also a gorgeous bathrobe and slippers. The bathroom was beautiful, again spotlessly clean and with thoughtful high-quality amenities and toiletries along with lovely huge bath towels. I ate dinner in the restaurant and my meal was delicious, freshly cooked and served very quickly, again by absolutely delightful staff. Breakfast was absolutely stunning with the most amazing selection of delicious food including the best locally produced sausages I have ever tasted. After breakfast I used the spa. It was wonderful. I used the thermal pools and the aroma steam room and I loved them. The pools were amazing, especially the one that is open to the outside where you can look out over the grass and trees and watch the squirrels playing. Everything was just lovely and the cherry on the cake was seeing a beautiful deer in the meadow next to the hotel as I went out to my car to set off home. Absolutely wonderful and I can’t wait to visit again in a few weeks. Thank you to everyone who made it such a lovely experience."

"Fantastic staff. Loved the room"

"Quebecs is a beautiful hotel in a historic building that is full of charm. The staff is fabulous, going out of their way to make guests comfortable. I was hoping to stay in a room that I had stayed in on a previous visit that I had fallen in love with and they went out of their way to help me identify the room and put me in it again for this stay. There is also a wonderful French restaurant in the basement. "

"Lovely spacious suite, modern vibe, great location in city"

"Clean room and comfortable bed. All staff were lovely especially the lady who checked us in at reception. She was very friendly and helpful. "

"Great hotel, good pláčeš in city cetre with very good restaurant"

"Very nice stay at this hotel. Clean room quite spacious with lovely and friendly staff. Very nice buffet breakfast."

"Perfect for city centre 1 night break, close to station and had everything we needed. Good value with dinner and breakfast included."