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"We stay here every year for a festival. Its always a lovely time, amazing staff, perfect rooms. We'll see you again next April. "

"Room was fine. Disabled toilet was very unclean and brought to attention of staff. Also we felt it was a bit mean that we couldn't check in 50 mins before 3 but we were able to leave luggage "

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "

"Good for value. The room had a faulty toilet flush however, everything else met my expectations if not exceeding them. The receptionist were very helpful one in particular wearing a black hat working a night shift Saturday night - sunday morning."

"Clean and functional. Dated and temperature issues brought it down a little"

"Bathroom smelled badly of sewage. Next room they moved me to had a broken safe. Safe couldn't be fixed as there were only 2 staff on duty covering breakfast, reception, and everything else. This place is seriously lacking funding to run effectively. "

"The overall condition of the hotel was good, and the facilities met expectations. However, our stay was overshadowed by an extremely unpleasant experience with a staff member who was also the duty manager. We were staying at the hotel to attend a wedding in the area. I was in a nearby room and part of the same group as the groom, and witnessed the incident on the morning of checkout—also the morning of the wedding. The groom’s room had paid for a late checkout until 12pm. Despite this, a staff member arrived around 30 minutes early and insisted they were late leaving. She did not check the system and repeatedly told them to leave immediately. Her language and tone were aggressive and confrontational—I have never seen a staff member speak to guests like this. She addressed it loudly at the room door, which was embarrassing and caused unnecessary stress. The situation escalated to the point where a family member had to be interrupted while in the shower to confirm payment. It created tension within the group and ultimately ruined what should have been a joyful wedding morning. As some of the group were dressed in traditional attire, the interaction felt particularly uncomfortable and gave the impression of possible bias. While the hotel itself was fine, this incident significantly impacted the overall experience."

"Room was clean and staff helpful"

"Excellent "