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Rooms look very beautiful. Private bathroom is spacious and clean. Staff behaved well. Only downside all the rooms do not have heating systems. There is only one heat pump located beside the kitchen.
Overall good.
Abul Hasnat Mohammad Mahmud
Stayed 1 night in Apr 2024
Response from Pinewood Motels on 2 May 2024
Hi Abul Hasnat Mohammad Mahmud, Thank you for your feedback, it was lovely to have you stay. Hope it is as sunny in Queenstown as it is here.
Easy check in with friendly staff! I believe it is owner operator with the owners on property. We parked right outside out unit. Very clean and nice with lots of dishes and glasses to use in the unit. Close enough for a few minute walk to the main point of town where the grocery and a few restaurants are.
Amanda
Response from Pinewood Motels on 14 Mar 2024
Thanks Amanda, Really pleased you enjoyed your stay.
It was nice, with a lot of spaciosh and very clean! Good starting point for going to Lake Tekapo by own car.
One thing: reception is available in the morning from 9.00h. When you like the early checkout, ask the stuff in the afternoon before😉
Ute
Stayed 1 night in Feb 2024
Response from Pinewood Motels on 21 Feb 2024
Thank you for the lovely feedback Ute! Hope you managed to see the stars and visit the lakes.
Kitchenette facilities were excellent, far superior to any other motel we stayed at. Staff were friendly, room was spacious. Dinner in the Old Library as recommended by the owner, was excellent.
John
Stayed 1 night in Feb 2024
Response from Pinewood Motels on 14 Feb 2024
Thank you for your lovely feedback John!Hope to see you again sometime.
8/10 Good
John
9 Feb 2024
Liked: Cleanliness, room comfort
Typical motel
Pretty good place considering the price.
Don’t expect much. Staff was very friendly and helpful.
Very clean and a good bed. Felt there were numerous notes and emails reminding us not to check in/out at the wrong times and to do dishes. Otherwise there would be fines. I haven’t ever come across this before.
Loraine
Stayed 1 night in Jan 2024
Response from Pinewood Motels on 25 Jan 2024
Thanks for your feedback Loraine, whilst we do not wish to come across as unwelcoming any instructions that are in the motels have happened as a result of experience with others.
Comfortable accommodation for a short stay.
Basic cooking facilities.
Large comfortable bed.
Good shower.
Parking immediately outside room.
Kevin
Stayed 1 night in Jan 2024
Response from Pinewood Motels on 15 Jan 2024
Hi Kevin, Thanks for your feedback!
2/10 Terrible
Thu
3 Jan 2024
Thu
Stayed 1 night in Dec 2023
Response from Pinewood Motels on 15 Jan 2024
Hi Thu, As there is nothing written here we can only assume you have given this score due to being charged for the 2 extra people you arrived with. You had a booking for 2 people and 4 arrived. To avoid this happening it pays to make contact and alter the number of guests you bring.
Everything was easy and quiet. We were very happy with the friendliness and helpfulness of all staff . Simple but clean and everything you need for a couple of nights.
The property is not the latest, most modern or leading edge technology.
But the bed was comfortable.
All the appliances worked.
The facilities were those expected.
All the sheets, the surfaces, and premises, were clean.
The staff were congenial and helpful.
Paul
Stayed 1 night in Nov 2023
Response from Pinewood Motels on 23 Nov 2023
Thanks for choosing to stay with us Paul
6/10 Okay
Yuan
14 Nov 2023
Yuan
Stayed 1 night in Nov 2023
Response from Pinewood Motels on 27 Dec 2023
Thanks Yuan
6/10 Okay
Dayle
10 Nov 2023
Liked: Cleanliness
Dayle
Stayed 1 night in Nov 2023
Response from Pinewood Motels on 14 Nov 2023
Thanks Dayle
8/10 Good
Ron
23 Oct 2023
Ron
Stayed 1 night in Oct 2023
Response from Pinewood Motels on 14 Nov 2023
Thanks RonAnd thank you for your email, its really appreciated and has been shared with all staff!
Very tidy wee motel with all the amenities you need (TV in room, powerful hot shower, plenty of towels). Kitchenette was clean and beds were comfy. Would stay here again.
It’s old building but the tidiness and cleanliness exceeded my expectation by far. Was such well maintained and cared, didnt had the dusty smell I usually experience from the older property. Bedding and towels was also clean and comfortable.
Quite a run down property and not well maintained. BBQ facility is dirty, and no gas. Playground is not maintained for kids. Curtains in the room smells. Not very happy. And not recommended.
SERENE
Response from Pinewood Motels on 6 Jan 2023
Thank you for bringing that to our attention, we haven't smelt the curtains ourselves recently but will get onto it asap.
4/10 Poor
Rachel
5 Jan 2023
Rachel
Stayed 2 nights in Jan 2023
Response from Pinewood Motels on 6 Jan 2023
Thanks for the feedback Rachel, booking using the correct number of guests will save you feeling upset in the future. The motel you booked had a maximum of 3 people allowed due to health and safety regulations. That means the total number of guests in the motel not the total booked but have extras. Hope you and your family enjoyed star gazing.
Clean units and served its purpose. Good communication about check in and at arrival.
Playground needs a bit of a make over.
Overall we were satisfied with this motel.