Exterior

Reviews of Pinewood Motels

3 out of 5
Pinewood Motels
25 Mount Cook Road, Fairlie, South Canterbury

Reviews

8.6

Excellent

Rating 10 - Excellent. 172 out of 401 reviews" "
Rating 8 - Good. 167 out of 401 reviews" "
Rating 6 - Okay. 43 out of 401 reviews" "
Rating 4 - Poor. 10 out of 401 reviews" "
Rating 2 - Terrible. 9 out of 401 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Abul Hasnat Mohammad Mahmud

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms look very beautiful. Private bathroom is spacious and clean. Staff behaved well. Only downside all the rooms do not have heating systems. There is only one heat pump located beside the kitchen. Overall good.
Stayed 1 night in Apr 2024
Response from Pinewood Motels on 2 May 2024
Hi Abul Hasnat Mohammad Mahmud, Thank you for your feedback, it was lovely to have you stay. Hope it is as sunny in Queenstown as it is here.

10/10 Excellent

Tai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pinewood Motels on 18 Apr 2024
Thanks Tai!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and well kept
Stayed 1 night in Mar 2024
Response from Pinewood Motels on 25 Mar 2024
Thanks Kristen

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for stop over on long drive
Stayed 1 night in Mar 2024
Response from Pinewood Motels on 25 Mar 2024
Thanks for your feedback Haley

10/10 Excellent

Terese, Rolling Meadows

Liked: Cleanliness, property conditions & facilities
Clean and supplied with everything necessary
Stayed 1 night in Mar 2024
Response from Pinewood Motels on 18 Mar 2024
Thanks Terese

8/10 Good

Ken

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pinewood Motels on 18 Mar 2024
Thanks Ken

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean Motel with all the facilities you need when traveling around New Zealand
Stayed 1 night in Mar 2024
Response from Pinewood Motels on 18 Mar 2024
Thanks for the lovely feedback Sarah

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in with friendly staff! I believe it is owner operator with the owners on property. We parked right outside out unit. Very clean and nice with lots of dishes and glasses to use in the unit. Close enough for a few minute walk to the main point of town where the grocery and a few restaurants are.
Response from Pinewood Motels on 14 Mar 2024
Thanks Amanda, Really pleased you enjoyed your stay.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities, friendly staff, easy access to restaurants and shops. Lovely location, easy access to Mount Cook, etc.
Stayed 2 nights in Mar 2024
Response from Pinewood Motels on 14 Mar 2024
Thank You Peter!

10/10 Excellent

Linley

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Mar 2024
Response from Pinewood Motels on 14 Mar 2024
Thanks Linley

10/10 Excellent

Ute

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was nice, with a lot of spaciosh and very clean! Good starting point for going to Lake Tekapo by own car. One thing: reception is available in the morning from 9.00h. When you like the early checkout, ask the stuff in the afternoon before😉
Stayed 1 night in Feb 2024
Response from Pinewood Motels on 21 Feb 2024
Thank you for the lovely feedback Ute! Hope you managed to see the stars and visit the lakes.

8/10 Good

John

Basic motel. Good enough for our one night stay
Stayed 1 night in Feb 2024
Response from Pinewood Motels on 14 Feb 2024
Thanks John

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kitchenette facilities were excellent, far superior to any other motel we stayed at. Staff were friendly, room was spacious. Dinner in the Old Library as recommended by the owner, was excellent.
Stayed 1 night in Feb 2024
Response from Pinewood Motels on 14 Feb 2024
Thank you for your lovely feedback John!Hope to see you again sometime.

8/10 Good

John

Liked: Cleanliness, room comfort
Typical motel
Pretty good place considering the price. Don’t expect much. Staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Pinewood Motels on 12 Feb 2024
Thanks for your feedback John

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded expectations. Friendly greeting, convenient parking in front of unit, quiet surroundings, clean, good size, easy checkout, overall great stay
Stayed 1 night in Jan 2024
Response from Pinewood Motels on 25 Jan 2024
Thank You for the feedback Mike!

8/10 Good

Loraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and a good bed. Felt there were numerous notes and emails reminding us not to check in/out at the wrong times and to do dishes. Otherwise there would be fines. I haven’t ever come across this before.
Stayed 1 night in Jan 2024
Response from Pinewood Motels on 25 Jan 2024
Thanks for your feedback Loraine, whilst we do not wish to come across as unwelcoming any instructions that are in the motels have happened as a result of experience with others.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pinewood Motels on 16 Jan 2024
Thanks Richard!

8/10 Good

Nataniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Arrived late and left early, but clean and comfortable. The staff made late check-in very easy and were responsive. No complaints.
Stayed 1 night in Dec 2023
Response from Pinewood Motels on 15 Jan 2024
Hi Nathaniel, Thanks for choosing to stay with us, was a pleasure to have you guys!

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable accommodation for a short stay. Basic cooking facilities. Large comfortable bed. Good shower. Parking immediately outside room.
Stayed 1 night in Jan 2024
Response from Pinewood Motels on 15 Jan 2024
Hi Kevin, Thanks for your feedback!

2/10 Terrible

Thu

Stayed 1 night in Dec 2023
Response from Pinewood Motels on 15 Jan 2024
Hi Thu, As there is nothing written here we can only assume you have given this score due to being charged for the 2 extra people you arrived with. You had a booking for 2 people and 4 arrived. To avoid this happening it pays to make contact and alter the number of guests you bring.

10/10 Excellent

Kimberly, Arvada

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was easy and quiet. We were very happy with the friendliness and helpfulness of all staff . Simple but clean and everything you need for a couple of nights.
Stayed 1 night in Dec 2023
Response from Pinewood Motels on 27 Dec 2023
Thanks for your feedback Kimberly

6/10 Okay

Gregory

Stayed 1 night in Dec 2023
Response from Pinewood Motels on 8 Jan 2024
Thanks for the feedback Gregory.Safe Travels

10/10 Excellent

Kil Seok

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Pinewood Motels on 27 Dec 2023
Thanks for your feedback Kil Seok!

10/10 Excellent

Indre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pinewood Motels on 27 Dec 2023
Thanks for the feedback Indre

8/10 Good

Keith

Stayed 1 night in Nov 2023
Response from Pinewood Motels on 27 Dec 2023
Thanks Keith

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
The property is not the latest, most modern or leading edge technology. But the bed was comfortable. All the appliances worked. The facilities were those expected. All the sheets, the surfaces, and premises, were clean. The staff were congenial and helpful.
Stayed 1 night in Nov 2023
Response from Pinewood Motels on 23 Nov 2023
Thanks for choosing to stay with us Paul

6/10 Okay

Yuan

Stayed 1 night in Nov 2023
Response from Pinewood Motels on 27 Dec 2023
Thanks Yuan

6/10 Okay

Dayle

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Pinewood Motels on 14 Nov 2023
Thanks Dayle

8/10 Good

Ron

Stayed 1 night in Oct 2023
Response from Pinewood Motels on 14 Nov 2023
Thanks RonAnd thank you for your email, its really appreciated and has been shared with all staff!

6/10 Okay

Vinash

Stayed 3 nights in Sep 2023
Response from Pinewood Motels on 9 Nov 2023
Thanks for the feedback

10/10 Excellent

Sheree

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very good motel.
Stayed 1 night in Oct 2023
Response from Pinewood Motels on 9 Nov 2023
Thank You for your feedback Sheree.

6/10 Okay

Jocelyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pinewood Motels on 25 Sept 2023
Thanks for your feedback

10/10 Excellent

Brett

Stayed 1 night in Aug 2023
Response from Pinewood Motels on 18 Sept 2023
Thanks for your feedback Brett!

10/10 Excellent

Dion

Liked: Cleanliness, amenities, property conditions & facilities
Excellent value. Highly recommended.
Stayed 1 night in Aug 2023
Response from Pinewood Motels on 20 Aug 2023
Thanks Dion

10/10 Excellent

Karen M

Stayed 1 night in Jul 2023
Response from Pinewood Motels on 20 Aug 2023
Thanks Karen

10/10 Excellent

BERND

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We arrive late in the evening, the office was clear on which unit was our. It was perfect for our stay. Thanks so much! Bernd and Ullla
Stayed 1 night in Jul 2023
Response from Pinewood Motels on 20 Aug 2023
Thanks Bernd, Mary-Jane and Dutchy try to make late check in as smooth as possible

10/10 Excellent

Ashwini

Stayed 1 night in Jul 2023
Response from Pinewood Motels on 20 Aug 2023
Thanks Ashwini

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness
We used it for an overnight stay only, it was quite noisy with the main road right outside. Our room was a good size and comfortable beds.
Stayed 1 night in May 2023
Response from Pinewood Motels on 29 May 2023
Thanks for your feedback Sharon

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very tidy wee motel with all the amenities you need (TV in room, powerful hot shower, plenty of towels). Kitchenette was clean and beds were comfy. Would stay here again.
Stayed 1 night in Feb 2023
Response from Pinewood Motels on 27 Mar 2023
Thanks for your feedback Rebecca!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Response from Pinewood Motels on 15 Jan 2023
Thanks for your feedback Micheal

8/10 Good

Marc

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Pinewood Motels on 15 Jan 2023
Hi Marc, Thanks for the feedback

10/10 Excellent

Mel

Travelled with family
Liked: Amenities, property conditions & facilities
Was lovely and clean and would happily recommend
Stayed 1 night in Jan 2023
Response from Pinewood Motels on 15 Jan 2023
Thank you for your feedback Mel!

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good, clean and comfortable.
Response from Pinewood Motels on 10 Jan 2023
Thanks for your feedback Stephen.

10/10 Excellent

monica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s old building but the tidiness and cleanliness exceeded my expectation by far. Was such well maintained and cared, didnt had the dusty smell I usually experience from the older property. Bedding and towels was also clean and comfortable.
Response from Pinewood Motels on 6 Jan 2023
Thanks Monica.

4/10 Poor

SERENE

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Quite a run down property and not well maintained. BBQ facility is dirty, and no gas. Playground is not maintained for kids. Curtains in the room smells. Not very happy. And not recommended.
Response from Pinewood Motels on 6 Jan 2023
Thank you for bringing that to our attention, we haven't smelt the curtains ourselves recently but will get onto it asap.

4/10 Poor

Rachel

Stayed 2 nights in Jan 2023
Response from Pinewood Motels on 6 Jan 2023
Thanks for the feedback Rachel, booking using the correct number of guests will save you feeling upset in the future. The motel you booked had a maximum of 3 people allowed due to health and safety regulations. That means the total number of guests in the motel not the total booked but have extras. Hope you and your family enjoyed star gazing.

10/10 Excellent

Shashi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and great communication from reception.
Response from Pinewood Motels on 2 Jan 2023
Thank You for your feedback Shashi

10/10 Excellent

Kalala

8/10 Good

Vladislav

Liked: Cleanliness
For the price you pay, the property provides more than satisfactory experience. Nothing remarkable, but nothing to complain about.
Response from Pinewood Motels on 23 Dec 2022
Thanks Vladislav

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean units and served its purpose. Good communication about check in and at arrival. Playground needs a bit of a make over. Overall we were satisfied with this motel.
Response from Pinewood Motels on 23 Dec 2022
Thanks Andrew