Best Western in El Paso from NZ$206

"Staff at the hotel & bar were welcoming & amazing people. "

"We always stop to stay here when we drive to Waco from California-it’s our halfway point. Now as we trek back to Cali we arrive here at Embassy again. I can not say enough about your desk clerk Gabrielle. I stepped up to check in and she greeted me with “ Welcome Back!” I was in shock!! It’s been over 2 weeks!!!!! I proceeded with “Thank you so much-how have you been-busy I bet?” Here’s the topper…her next statement…How was your trip to Waco and how are your children?!?! Even as I type this I am still completely utterly blown away!!! Never have I ever had that type of service!!! OMG!!! She needs a promotion and a raise as soon as possible!!! I work in the retail service industry where customer service is top priority over everything else!! You can not possibly afford to lose a valuable employee like Gabrielle. I hope you will share my thoughts with Embassy Suites and that Gabrielle gets a chance to see this!! Thank you so very much Gabrielle for making our family’s last 2 stays extremely exceptional and honestly forever unforgettable. Customer service, like yours, is so extremely rare and truly appreciated. Best wishes in your future career endeavors "

"Cleanliness above and beyond. But my shower did not work properly."

"The pool was open and clean. The room was clean and pleasant. We really enjoyed our stay and will come back again."