Search El Encanto hotels

"Staff incredibly patient, kind and helpful. Well cared for and clean. Staying in the newer building was a plus without elevators. Lots of dairy and gluten free options :) Do yourself a favour and join the Riu facebook group to get all the ins and outs before you arrive! "

"Clean rooms, wonderful staff and small to get around easily. Easy access to beach and pool. "

"Clean room amazing staff "

"Todo muy bien 100% recomendado"

"Very little if any spoken English which made it hard to communicate with any staff members. Very much so a more visited resort from locals in Mexico. Food was below average with very few options to pick from and same stuff day after day. Nathalie our server at the outdoor bar was the best part of our trip! She was very nice and always attentive and had drinks to us the whole day. "

"Clean "

"Everything was perfect. Relaxing atmosphere with live entertainment in the afternoon. The breakfast buffet had plenty of options. The evening buffet had a different theme every night. For those who play it safe with food options they also offered pizza, chicken nuggets, hot dogs, and french fries. The snack bars had plenty of options from hamburgers, fries, nachos, fried rice, chicken and shrimp chow mein, and sushi. The servers were wonderful. Everyone was friendly and wanted to make sure you were taken care of. Rooms were cleaned and re-stocked daily. The only issue (and it wasn't terrible after being in the sun all day) the water for showering didn't get very warm. "

"clean room with a nice ocean view. only issue was with the shower, no hot water even after letting the water run over 10 minutes, barely lukewarm water."

"Wonderful "