Downtown Playa del Carmen Holidays from NZ$2,975

The staf was wonderful, our room (the second one) was fine, the food for the most part was very good. The resort and pools were clean and the rooms well appointed. The sargassum was horrendous. The smell was overwhelming and forced us to change rooms. The resort does their best to control it, but they’re fighting a losing battle, as is most of the coast.

Felipe , Teresa Judith Liliana pool concierge, spider Miguel de Barra, los mejores siempre venimos a este hotel y siempre nos encanta regresar por ellos. Realmente un placer por todos y la convivencia. Lo unico que no me gusto era en la manera que otra empleada (Paula) le gritó a Felipe en frente de todos, Era un gran grupo de nosotros y fue una falta de respeto muy grande.

We have stayed at 4 other Cancun resorts including Excellence and the new one Impressions and this was by far our favorite of them all!! Great food, great gym classes and extra classes like pottery and painting. Wendy at the coffee shop was phenomenal. ARTURO the fitness coach was so fun and honestly elevated our gym sessions. I’m not huge into classes but I looked forward to every class that was led by him. Alberto and Alejandro at the bar were great. Samantha at Takeshi made us feel extra special, even when we were just walking by back to our room she always waved and wished us a goodnight. Luis and Daniel at Alba made our trip extra memorable, on our last day they all took a ginger shot with us and wished us a safe flight back. But my absolute favorite staff member was Bonifilio. He was the chef at the fruit bar during breakfast. Every morning we would walk over after the gym and the mango/papaya bowl would be empty. Upon asking him for extra he made it a task to make each bowl everyday more and more special! On my last day I came up and he asked if I wanted my usual which I did, he went to grab a fruit then knelt down and brought out a masterpiece from the fridge. Most beautiful fruit bowl of them all! I couldn’t recommend this place enough. They do hit you with an inspira speech but if you shoot down the idea right away they won’t keep bugging you.

Resort was great but bummer spent additional 700 for upgrade to club room and then going to magna and they ran out of tomawalk steak for a dinner then breakfast had no space by magna one morning.

Place is welcoming and great place to stay. All the food was terrific. Staff friendly. My only bad experience was i paid for a vip upgraded room and didn't get it or anything else offered.