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"This hotel was clean and felt safe. The staff was great. I wished we’d had two bathrooms, and be aware that the “2-bedroom” is actually a 1-bedroom with beds in the living room. The pool was very nice, and there was a game room and other amenities we didn’t use."

"My first room was disgustingly dirty with hair all over the washroom, the carpet was filthy and smelled like mold. Then to my surprise I looked up and the whole ceiling had black mold. I went to front desk where they moved me to another room without carpet and gave me a dinner voucher, which I didn’t use. Than the next day I had cockroaches run over me in my new room. Which made me feel even dirtier than the first room. Went to front desk where they didn’t seem to worried, even security just said oh no big deal they just come from the water. I stated it is a big deal they are gross and invasive creatures. I checked out of this hotel that day and shockingly they only refunded me the days I didn’t stay. When they should have refunded my whole stay for inconvenience of moving from room to room to new hotel. I lost some belongings in these moves as well. As being in this hotel was giving me the creeps of what’s next. I don’t recommend this hotel as it’s one thing after another. The outside is well kept and is about the only thing this hotel has going for it. We switched to the Wyndham on idrive and this hotel for roughly same price is 100% better. Also if your looking for shuttles to Disney parks good luck. They accommodate more for universal then the Disney parks and their shuttle is a black old school bus that is broken and shouldn’t be on the road. I hurt my back when we went over a speed bump. Took that once and Lyft the rest."

"Very clean"

"This hotel was AMAZING! I absolutely loved this place for a girls trip from LA. We loved the food options, restaurants walking distance, amenities, activities, and the morning breakfast with great variety. Best hotel I’ve stayed at ever! Rooms were cleaned and beds were made every day without ask, lobby and hallways smelled clean! Shuttles were provided with routes to all disney parks including Disney Springs, and to make reservations were very easy! Only minor thing was evening and overnight staff were rude and dismissive over minor questions, but morning staff was so kind! We already have our next trip planned here for next year and we cannot wait to be back!"

"Rooms were great, so much to do on property. Loved our stay and the staff were so friendly. "

"Our stay at Sheraton Villas was absolutely wonderful! The room was spotless, comfortable, and beautifully maintained. The staff went above and beyond to make us feel welcomed, and the hospitality was truly 10/10. The location was amazing with so many great amenities nearby and on-site. Everything about our experience exceeded expectations. I would 100% recommend staying here and will definitely be booking here again in the future!"

"Very spacious and well laid out room. Beautiful hotel."

"Pleasant staff, rooms clean"

"My stay was perfect I’m going to rebook for next year’s family trip "