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"Make sure you understand the difference between regular and platinum package, we did not know that regular package rooms would not be allowed to access the beach. It would've been cheaper to buy a platinum package online than the upgrade we paid in person. Staff are friendly but some of the main entrance people can come across aggressive with trying to "help" you/find tours for you. IMO better to lie and say you are fully booked already to keep it moving. We spent a bit of time at check in having to deny tours and whatnot from one of the staff/vendors at the main check in. Just say no to any offer of a special vip platinum breakfast or "free" tickets to a cenote. There is a platinum buffet, no exclusive vip breakfast, please just say no, say you have plans for the entire day, and dont waste your time. Other than that, the property was beautiful and the staff was welcoming, the room was nice and clean."

"Services are awesome and the staffs are professional. Well trained. The food qualities are great especially dinner but the regular buffet is horrible low quality and not much selections, 3 Star rating. Cafe was okay, 3.5 Star rating."

"Food was great, staff was awesome. Beautiful area. Absolutely loved our visit. "

"really nice pool, foods, staffs"

"This resort is big but feels small once you find your spot. Staff were so helpful and friendly. Resort is clean and rooms are huge. Only slight drawback was the seaweed at the beach but not much anyone can do about that!"

"Very well kept and clean. Beach was great, same with the staff."

"Loved this resort! I want to come back already"

"Great!"

"We recently stayed at Majestic Elegance Costa Mujeres from April 30 to May 10 for our wedding, and the entire experience exceeded our expectations. Our wedding day on May 5 was absolutely perfect, and a huge part of that was thanks to our incredible wedding planner, Ivette. She made sure every detail was handled flawlessly, kept everything organized and stress-free, and truly went above and beyond to make our day special. We could not have asked for a better planner. We also want to give a special thank you to our photographer, Ana. She made the day feel so natural and memorable, and her energy and professionalism helped make the experience even more meaningful. We absolutely loved working with her. At our reception, Ivan, our bartender, was phenomenal. He was hands down one of the best bartenders we have ever had. Not only were the drinks excellent, but his service, personality, and professionalism impressed every single guest at our wedding. We also had an amazing dining experience during our stay. Bolgar at the teppanyaki restaurant provided incredible service and made the dinner so much fun and enjoyable. Abimeal at the Mexican restaurant was also an outstanding server who made us feel very welcome and taken care of. Overall, the resort, staff, service, and wedding experience were unforgettable. Thank you to everyone at Majestic Elegance Costa Mujeres for helping create memories that we will cherish forever. We would highly recommend this resort to anyone considering"