Crystal Springs Hotels, Phoenix

"Front office people seemed nice. Place in need of remodeling not worth the price."

"Amazing central location for literally everything downtown from games to concerts. Worth the valet parking to save on any driving what so ever."

"Clean, comfortable, and quiet. Convenient location near airport with a free shuttle. The pool was a nice feature coming into warm Phoenix from a much colder climate. "

"Not clean"

"Great stay. Beautiful property. Left a very sentimental gift I was given the week before for my birthday. Contacted hotel to locate and the staff has been great trying to find it. "

"I had very high expectations booking Hilton Phoenix Tapatio Cliffs Resort, especially given the additional resort fees charged for what is advertised as a luxury resort experience. Unfortunately, our stay fell far below that standard. While the grounds themselves are beautiful from a distance, many of the amenities that justify the premium pricing were either underwhelming, not functioning properly, or simply not maintained the way you would expect from a Hilton property. The main disappointment was the pool and hot tub experience. Several hot tub jets were not working, certain water features were lacking pressure, and the overall “resort” feel that is heavily marketed online did not match reality. When you are paying specifically for access to these upgraded amenities, that matters. Our guest room also presented issues immediately upon arrival. The floor was noticeably wet, creating an uncomfortable first impression. Cleanliness and upkeep should be a top priority at this price point. Breakfast each morning was repetitive and underwhelming with little variety, which again did not reflect the upscale resort atmosphere being advertised. To make matters worse, during one of our dinners I found a hair in my entrée. Although management did eventually address it after I contacted the hotel’s text assistance line, it should never have gotten to that point. Overall, this property charges luxury-level fees for an experience that currently feels dated, inconsistent, and lacking"

"While an older property that could use some fresh paint inside and carpets cleaned all in all I would stay there again. The staff is very nice & helpful, they offer unlimited free bottles of cold water & the restaurant cooks are really very good! The pool was clean and comfortable & the bar is open all day. The location is good for getting around with free self parking."

"Lobby was beautiful rooms not so much. Rooms where not very clean. Also, they are very particular about what credit cards they accept. Also, they do charge a 100 dollar deposit! "

"Staff were all outstanding"