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SureStay Hotel by Best Western Phoenix Airport

Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Featured image
Outdoor pool
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of SureStay Hotel by Best Western Phoenix Airport

SureStay Hotel by Best Western Phoenix Airport

2.5 out of 5

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
3037 E Van Buren St, Phoenix, AZ, 85008

Explore the area

  • Popular LocationCelebrity Theater8 min walk
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)7 min drive
  • Popular LocationArizona Science Center7 min drive
  • Popular LocationChase Field8 min drive

Choose dates to view prices

About this area

Phoenix

In the city centre, SureStay Hotel by Best Western Phoenix Airport is in Downtown Phoenix, a neighbourhood in Phoenix with good airport proximity. The area's natural beauty can be seen at Camelback Mountain, while Celebrity Theater and Phoenix Theatre are cultural highlights. Enjoy an event or a match at Chase Field, and consider making time for Phoenix Zoo—a top attraction that's not to be missed.

What's nearby

  • Celebrity Theater - 8 min walk
  • Phoenix Convention Center - 6 min drive
  • Arizona Center - 6 min drive
  • Arizona Science Center - 7 min drive
  • Chase Field - 8 min drive

Getting around

  • 38th Street - Washington Station - 2 min drive
  • Sky Harbor International Airport (PHX) - 7 min drive

Restaurants

  • Knock Kneed Lobster - 7 min walk
  • La Barquita Restaurant - 3 min drive
  • Ruby Tuesday - 3 min drive
  • Rosita's Place - 3 min drive
  • Tacos Chiwas - 4 min drive

About this property

SureStay Hotel by Best Western Phoenix Airport

Phoenix hotel in Downtown Phoenix, near Celebrity Theater
This hotel features an outdoor pool, coffee/tea in a common area and a business centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. All 95 rooms provide conveniences such as fridges and microwaves, plus in-room free WiFi and LCD TVs with digital channels. Other amenities available to guests include coffee makers, free weekday newspapers and free local calls.
SureStay Hotel by Best Western Phoenix Airport offers 95 forms of accommodation which are accessible via exterior corridors and feature coffee/tea makers and complimentary newspapers. 49-inch LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Extended parking on site (USD 10 per day)
  • Motorhome/coach/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options
  • Free 24-hour return airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • No lifts
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Business services

  • Business centre
  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 49-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet, per night
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 15.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of USD 250.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Extended parking fee: USD 10 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 463 out of 1671 reviews
5 - Excellent 28%
Rating 4 - Good. 557 out of 1671 reviews
4 - Good 33%
Rating 3 - Okay. 292 out of 1671 reviews
3 - Okay 17%
Rating 2 - Poor. 132 out of 1671 reviews
2 - Poor 8%
Rating 1 - Terrible. 227 out of 1671 reviews
1 - Terrible 14%

3.9/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.6/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
cheap but still acceptable - except the behavior of staff at check-in
Stayed 1 night in Sep 2021

3/5 Okay

Business traveller
Liked: Cleanliness, amenities
Not bad but could have been better. I arrived at the airport hoping that instructions for getting the shuttle to SureStay would be there (like a specific shuttle stop). Nope. So I called and was told that it takes 15-20 minutes and the shuttle was green and white. Well, there were multiple green and white shuttles, some that said the name of the airport and some that said Marriott or some hotel name. None said "SureStay." 40 minutes later I called back confused and they told me the shuttle is 3rd party and it's the one for the airport! When I arrived I said I was interested in early check in but they didn't have any rooms available. It turns out, they had some rooms, but not the kind I'd booked. The other rooms were more money, but I did decide it was worth it to get a nap before work. Sadly, this meant I got no benefit from originally booking through Expedia. That's not their fault, but I wish they'd been a little friendlier about helping me out. Instead, I had to prod and ask leading questions to find a room for early checkin. The room was in mild disrepair. The tub backed up and there was a cockroach in the bathroom when I left. I didn't feel it was worth the price.
Stayed 1 night in Sep 2021

4/5 Good

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down place. functional although fit and finish are almost non existent. Air conditioning running and the sun shines in around the door. Lol
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. The room was large and clean.
Stayed 1 night in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
bad area homeless people all around and no breakfast ?
Stayed 2 nights in Sep 2021