Casabella Hotels, Phoenix

"If you’ve never been here before and they ask you if you’d like help with your bags when you check-in, I’d accept the help knowing what the layout of the property is like now. A/C was extremely underwhelming for a 90 degree day in AZ. Turned it all the way to 62 at night and it didn’t seem to cool anywhere near that temp. Drain in shower is very slow. Hot tub was closed."

"Clean room with amazing amenities and awesome staff"

"The room was not clean, but no bugs. Just a lot of dust and gunk built up on surfaces. Bed was comfortable. Bedding was clean. Towels were clean. The room just needs a deep clean. The pool and hot tub were nice."

"Pool area was great. Any issues were addressed immediately. The front desk staff incredible. All staff on the grounds were great "

"Had diner was great, was not able to get breakfast due to meetings."

"One star for overall experience. It could be 0 if it weren’t for the staff We stayed in the North Pointe Tower and it felt like a forgotten time capsule. Elevator out of service, broken TV that never got fixed, missing tiles, torn canopy, and cleanliness that felt optional. I can understand old and outdated, but dirty is a choice. Walking the property was eerie. There are restaurant spaces that look completely abandoned, dark and empty in a sad, unsettling way. Exposed cables, worn surfaces, and overall disrepair make it feel like no one is maintaining this place. The only redeeming part is the waterpark. That’s where things feel alive, and the staff at Slim Pickins were great. Even then, the bathrooms could use renovation. Shoutout to Aggie at the lobby bar and Dick at the bell desk, both fantastic. But overall, this property should not be open in this condition. Renovations are understandable. Neglect is not. Pick another place!"

"A great place to stay with excellent restaurants and plenty of opportunities for fun"

"Didn’t try"

"Room was clean. Had towels available. Soaps, iron, a fridge, and tv in the room. The TV could be updated. Didn’t allow for Netflix or Hulu or anything like that. Also had to pay for parking. And reasonable price but there’s some other fees I was a bit surprised about later. Otherwise it was a good experience. Pool was great. Had a nice small gym area. "