Ratings based on 852 Verified Reviews

4.6 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller

Posted 19/05/2019
The hotel we stayed in was good apart from the resturant was very rude. Went there ask me if i had a booking numerous times .replied no. Then was aksed to wait 15 minutes to make a table up. The resturant was empty and seats available everywhere. clearly the workers dont feel for families with kids
Comment from Hotel Management
22/05/2019 by Guest Experience Manager, Hotel Management
We sincerely appreciate the effort in sharing your experience with us. Your comments in regards to the service within the restaurant you received has been shared with the team, please note that this is not the experience that we strive for our guests. Rest assured to know that we have upcoming training planned for our team in order to improve the service for our guests. Once again thank you for your feedback and we hope to welcome you back to Port Douglas in the near future.
5 out of 5
by A verified traveller

Posted 18/05/2019
Comment from Hotel Management
22/05/2019 by Guest Experience Manager, Hotel Management
Thank you so much for your feedback further to your stay with us in Port Douglas!
5 out of 5
by A verified traveller

Posted 10/05/2019
Love the pool and landscaping. This is my 7th time staying at the resort and we love it. Whilst we love the pool, it looks like it the water edge needs a clean and the paved areas around the pool need new caulking. I would eat at the restaurant if it had more family friendly meal choices.
Comment from Hotel Management
14/05/2019 by Guest Experience Manager, Hotel Management
WOW - thank you for staying at the Pullman Port Douglas a seventh time and for taking the time to share your experience with fellow travelers. Works commences this week on repairing the paved area around the Pool & Pool Bar, I am sure you will see a great improvement on your next stay. The team and I are already looking forward to welcoming you again next year.
5 out of 5
by A verified traveller

Posted 06/05/2019
Comment from Hotel Management
06/05/2019 by Guest Experience Manager, Hotel Management
Thank you for taking the time to rate your stay! We hope to welcome you back to Port Douglas again soon!
3 out of 5
by A verified traveller

Posted 23/04/2019
The property is very tired and doesn’t look like it’s pictures. It feels like more of a serviced apartment than a resort. The pool area gets full quite quickly, nobody circles to offer to take a drinks order. The foyer is the nicest looking part of the hotel.
Comment from Hotel Management
24/04/2019 by Guest Experience Manager, Hotel Management
Thank you for your recent review. I regret to hear your experience didn't live up to the expectations that we strive to deliver. Please accept my sincerest apologies. I hope we have the opportunity to welcome you back to the resort very soon.
4 out of 5
by A verified traveller

Posted 16/04/2019
Another amazing stay at the Sea Temple. Our Penthouse room was super comfortable and the hot tub on the rooftop was stunning. Gorgeous pool and gardens. My only complaint is service within the restaurant was very slow. Room service also had their phone off the hook so it took some time to organise. Room service menu is more varied than in dining and I’d like to see more options in the restaurant. But overall a fabulous stay and we will be back!
Comment from Hotel Management
19/04/2019 by Guest Experience Manager, Hotel Management
Thank you for this wonderful feedback and for taking the time to share your thoughts. I have shared and discussed your comments with our Food & Beverage Manager, your comments are valuable in order for us to better improve our current offering. We hope to welcome you back to Port Douglas again soon!
5 out of 5
by A verified traveller

Posted 10/04/2019
Property is immaculate, staff are beautiful and are always there to help. Amazing pool and each second story has its own private hot tub/bbq area on the rooftop “wow” This is truly a special place and I can’t say enough good things about it truly amazing
Comment from Hotel Management
15/04/2019 by Guest Experience Manager, Hotel Management
Thank you for your invaluable feedback you have shared with us regarding your most recent stay. I am delighted that you enjoyed your stay with us. At Pullman, we strive to always improve and your kind words will be enormous encouragement to our team. The entire team look forward to welcoming you back for a stay very soon.
5 out of 5
by A verified traveller

Posted 04/04/2019
Comment from Hotel Management
10/04/2019 by Guest Experience Manager, Hotel Management
Thank you so much for your feedback further to your stay with us in Port Douglas!
5 out of 5
by A verified traveller

Posted 01/04/2019
Very relaxing, staff were very friendly and helpful
Comment from Hotel Management
01/04/2019 by Guest Experience Manager, Hotel Management
Thank you for the fantastic feedback, we hope to welcome you back to Port Douglas again soon!
5 out of 5
by A verified traveller

Posted 25/03/2019
Swim up pool room was great. Also loved the pool, day spa, restaurant and the staff were very helpful
Comment from Hotel Management
27/03/2019 by Guest Experience Manager, Hotel Management
Your feedback is greatly appreciated and hope we have the opportunity to welcome you back to the resort very soon.