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Hotel Grand Chancellor Townsville

4.5 star property
Luxury hotel with 24-hour fitness centre and business centre
VIP Access
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hotel Grand Chancellor Townsville

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
Daily buffet breakfast for a fee
Lobby
Shower, free toiletries, hair dryer, towels

Overview of Hotel Grand Chancellor Townsville

Reviews
8.6

Excellent

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • GymGymGym
  • LaundryLaundryLaundry
The price is NZ$174
Price available on 26/5/2024

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Popular LocationCastle Hill11 min walk
  • Popular LocationMagnetic Island Ferry Terminal14 min walk
  • Popular LocationQueensland Country Bank Stadium17 min walk
  • AirportTownsville, QLD (TSV)15 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Townsville

Located in Townsville, Hotel Grand Chancellor Townsville is in the city center and near the beach. Maritime Museum of Townsville and Strand Waterpark are local attractions and those in the mood for shopping can visit Fairfield Central Shopping Centre and Willows Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at Queensland Country Bank Stadium or Townsville Entertainment & Convention Centre. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Townsville travel guideOpens in a new window

What's nearby

  • Castle Hill - 11 min walk
  • The Strand Beach - 13 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Queensland Country Bank Stadium - 17 min walk
  • Townsville Entertainment & Convention Centre - 3 min drive

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • The TapHouse Townsville - 3 min walk
  • City Lane & City Arcade - 3 min walk
  • Cowboys Leagues Club - 2 min walk
  • Empire Alternacade and Events - 4 min walk
  • Betty Blue & the Lemon Tart - 5 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel in the city center
Queensland Country Bank Stadium and Magnetic Island Ferry Terminal are located near Hotel Grand Chancellor Townsville, which provides a terrace, dry cleaning/laundry services, and car rentals on site. The on-site restaurant, Sugar Shaker Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Additional perks include:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, a front desk safe and concierge services
  • Meeting rooms, tour/ticket information and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 200 rooms have comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Fridges, free infant beds and digital channels

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Express check-in available

Check-out

Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Does Hotel Grand Chancellor Townsville have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of 4 May 2024, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 26 May 2024 start from NZ$174.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Grand Chancellor Townsville pet-friendly?

No, only service animals are welcome at the property.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 963 reviews" "
Rating 8 - Good. 361 out of 963 reviews" "
Rating 6 - Okay. 98 out of 963 reviews" "
Rating 4 - Poor. 35 out of 963 reviews" "
Rating 2 - Terrible. 20 out of 963 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great little overnight stay with my babies
Stayed 1 night in Apr 2024

10/10 Excellent

Skye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel, clean and polite service. Great view from the top floor pool area.
Stayed 1 night in Mar 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. Parking is limited.
Stayed 2 nights in Mar 2024

10/10 Excellent

Haylee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service from receptionists, we called to let them know we may be late to check in but they assisted and were well mannered on phone & in person. Thank you team for that & being welcoming at the front desk upon arrival & checkout. Excellent service from one of the Kenyan ladies who worked graveyard shift Friday 08/03/24 11pm - Saturday 09/03/2024 7am-8am she was very kind, helpful & a hard worker even though it was very cold & windy upstairs by pool area. When I called reception to assist with our tv asthe Netflix account was saying “unable to connect to wifi”. A staff member had this fixed for us while we went out to get some food. Thank you! Room looks exactly as it does as per advertised, very clean, beautiful views from our balcony/room as we were located on the 11th floor. Our view was of castle hill & at night time early morning the view was breath taking. Pool was amazing! Beautiful to swim in, view from the 20th floor (where pool is located) also stunning! Only thing I’d say could use improvement will have to be “the hotel underground car parking”. If they can invest in a direct lift from car park to reception/ rooms, that’ll be perfect! I’d say it’ll be more safer for everyone especially those with kids/a family & a lot easier when unpacking/packing the car. Apart from that everything was great, will definitely book our next stay here whenever we’re back in Townsville & will have to try the breakfast buffet too. Overall rating 10/10 🙌👌
Stayed 2 nights in Mar 2024

8/10 Good

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 1 night in Feb 2024

2/10 Terrible

Jacinta

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My partner, daughter and I stayed in your hotel last night in room 1905 and we were not satisfied with the condition of the room or your hotel. After not having power for 3 nights we though we would have a stay at a hotel and choose the HGC as it was classed as a 4 star hotel and was at the centre of everything, where we could come and relax and cool down for the day. We couldn't have been much further from the truth, the room was dirty, windows not cleaned, slippers mouldy, dampness in the bathroom and no pool to cool down as it was under repair, that part I completely understand as these things happen but there was no mention of this on your website or even when we checked in, giving us the chance to go else where that did have an operational pool and the chance to cool down in another pool. So we though we would go and cool down in the room, well that was another mistake, as the AC in the room was not cooling, we though maybe the heat coming through the windows, so we closed the curtains and went for dinner, only to come back to still a warm room. We called the front desk who came and looked at the AC and instead gave us a fan to cool us down. Unfortunately to pay the price we did to sleep in a warm room when we could have done that at home was not the experience nor the lack of sleep that I expected.
Stayed 1 night in Jan 2024

10/10 Excellent

Hamish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tara

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location and the buffet breakfast was good. Rooms need maintance done, carpet had holes in it, room had not been cleaned well, hotel smelt musty including our room so we had to sleep with the balcony door open (not ideal in Summer), I can’t even describe the state of the shower (wasn’t dirty as such but just very run down). It really wasn’t like in the photos and was very disappointing. If we were staying more than 1 night I would’ve found somewhere else to stay.
Stayed 1 night in Jan 2024

8/10 Good

Laraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and reasonable rates
The lobby and restaurant areas have clearly been updated and upgraded, however the same can’t be said for the rooms. The rooms are large and have a great view, the tv is modern, however the furnishing needs updating. The bathroom especially needs mold treatment. It was fine for an overnight stay however and staff were good. Recommend using the hotel parking for $15/night for security of your car.
Stayed 1 night in Jan 2024