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"Great location, fantastic facilities. Couldn’t want for more! "

"Amazing staff and always a pleasure to stay here ! "

"The fire alarm went off at 10.45pm awaking me from my sleep, I woke up with fear and panic, guests had to go to the lobby downstairs and then after about 10 minutes the staff said it’s fine go back to your rooms, this is very poor and I was very unhappy with my stay, I was shaking for at least 20 minutes from the shock and frightened from the scare. "

"Rooms need attention. Wallpaper peeling off, cracks in the ceilings "

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"Only issues was waiting for tea this morning with our breakfast "

"A very clean comfortable room. Great staff and excellent breakfast."

"Room was clean and comfortable. A huge range of options for breakfast. Staff were lovely"

"Excellent hotel possibly the best in Cardiff. Great food, cocktail bar, great rooms what's not to love about this hotel. We'll be back."