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"The hotel felt a little run down with only one lift in operation. Breakfast was ok, the staff were responsive once I had pointed out that some of the food needed replenishing, eg fried eggs, ham and cheese. The bed was very comfortable but the TV was poor and remote had no battery cover and batteries kept on getting dislodged. Also, the TV and aerial were not plugged in when I arrived. The bath was lukewarm in the evening, although the shower temperature appeared better in the morning. The reception staff member on arrival was very friendly and helpful and was able to let me in to my room early. All in all, an adequate experience, with the positives down to staff service."

"Excellent on all fronts."

"Everything was excellent. The room was spacious, had everything we needed and had an amazing view. We were right in the centre of everything for the Bristol Great Run. We would definitely recommend this property."

"Not bad"

"Great property and very helpful staff. It was a much needed break for my family and we made full use of the facilities, gym, pool, restaurants and spa (massage). We loved how the property took small details to accommodate for our family, which included kids size robes / slippers, welcome activity pack and snacks and key was separate individual sofa twin beds. My only comment is regarding the family pool times are limited so it does get congested during those allotted hours and especially during the weekends when families with annual resort passes attend, otherwise it was quite during our stay during normal school hours. Overall amazing stay."

"I will start off and say that the staff are super lovely at this hotel, really friendly and approachable. I have visited in the past and always remembered that the staff were helpful. However, unfortunately me and my partner did not have a great stay this time round. Our room was super small, although we did have a slight window which made a difference. The bathroom had stains on the floor and the shower and toilet slightly flooded, potentially something wrong with the drains? Our bed was super firm and we have both woken up with sore backs due to it. It felt as if we were sleeping on a hard floor. Some loud customers were slamming doors in the early hours of the morning which also woke us up. I booked this for my partners birthday and we had a really great time but sadly I am not too sure if we will return mainly due to how uncomfortable the bed was! Again, I want to highlight that the staff who work at this hotel are great and super friendly so such a shame about our stay. "

"Great hotel and staff. Only downside is no parking - tho' NCP car park is nearby and offers a discount to hotel customers."

"I can't fault this hotel or the staff we met. We had a great night's sleep in a very comfortable bed. Lovely touches like a mini bar with complimentary soft drinks. It is in a central location, and apart from the fact it doesn't have a car park it is an ideal place to stay. A special shout out to Jenny at reception who went out of her way to be helpful."

"The fastest most efficient check in process with a lot of amenities…the Hotel and Diner have clearly been designed with experience in mind"