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"Rooms were a little outdated, but it was very clean. Staff were nice, and it’s very family friendly. "

"Hotel suite decor was dingy. Absolutely no privacy as I opened 104 suite door into main concourse for the hotel. Open door or downstairs window curtain to find guests at hotel restaurant or patio staring right back at you. Outdated carpets and furniture. Cramped into two room split level suite with almost no direct sunlight through two small windows. Bed spread and linens, comforter were rather cheap quality. For me to use 2nd sofa bed, I had to move faux marble coffee table. Just two pillows (without cases) and a sheet for it. Despite high end cost of stay, ($2900 for 3 nights!) none of the three wine bottles placed in room were complimentary $25 ea. Lots of emphasis on booze in decor and amenities and the staff’s approach to defusing tension and stress w guests check-in is to randomly offer you a rum punch when you check in. On positive note, valet service was excellent. Overall a total bust except for the Charleston southern “whiskey gentry” that seem to love the place. "

"Enjoyed the breakfast at the rose room, pools— some of the cleanliness of the room, stains on carpet and other things were not expected "

"Clean room, well maintained and good breakfast."

"What a great experience for our kids. So many kid pools. It was great. I would definitely recommend "

"The property itself was beautiful and very clean, which initially made for a great impression. Unfortunately, my experience with the staff completely overshadowed the property. I was charged a total of $670 for two random fees, and when I went to the front desk for clarification, they had very little information about the charges. They never once said I would be billed for this during initial check in, and I paid everything in full-in cash. I was told I would be reimbursed at checkout, but I have still not received any refund. Trying to get answers was frustrating, as the staff seemed uninterested in helping and even displayed noticeable attitudes when I was simply asking for an explanation. We were not the only ones dealing with the same issue, which in a sense makes you feel better but really sucks when you’re charged almost SEVEN HUNDRED dollars and may not even receive a refund as they promised. If you do stay, make sure to get receipts for EVERYTHING!! Additionally, the service lacked any sense of hospitality. Upon arrival, we were only told where the elevator was—no welcome, no helpful information, needed wrist bands for the pools, did not even receive those, nothing that made us feel valued as guests. Overall, while the property itself is great, the poor customer service and unresolved billing issues made this a disappointing stay. I will not be returning nor will I be telling others to stay there."

"Love the hotel / room was very clean and any concerns were immediately addressed. Check in/out was the only con . Suggest getting more carts to use "

"Room was very clean and comfortable "

"Some of the rooms need to be updated to the 21st-century staff friendly the beach view was heavenly laundry not up to standards of clean"