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"Central location of hotel is excellent. The room I was initially allocated had damaged drawers but the staff willingly offered an alternative room which was fine. The staff were friendly, welcoming and helpful - thank you for a lovely stay x"

"Beds were clean although mattresses needed changing .Hotel up for sale so no food or drink anywhere.Just a building to sleep in, but very convenient for shops,castle,prison and the river."

"Characterful building, staff very friendly & helpful. Highly recommend."

"Room was a lovely size and well decorated. Room was relatively clean, with the exception of a few dead bugs in the windows. Room service was slightly disappointing with some items not arriving, and no answer on the phone after to sort it. 10 calls and a voicemail. Breakfast was also disappointing, the cost of £18 per person was very steep especially with very little selection on offer. The highlight to all this that made it a bit better, was Liz who worked at the breakfast station who was very welcoming and apologised for the room service mishap. Her and all the staff we interacted with were all great. We would probably stay again, but we would eat dinner somewhere else before and either bring breakfast with us or checkout early and get something on the road"

"The reception staf was helpful but not very polite. Room was nice but was cold in the morning as heating was switched off.. Id rather have no heating in the evening under the blanket then to wake up into a cold room. "

"Good communal area for children and staff were pleasant. However there was a very strong unpleasant smell thoughout the hotel and in the rooms. There was also large stains on the carpet in the hallways which were wet - we assume they had been recently cleaned. Breakfast was ok - however they had ran out off pastries when we attended at 9.30. Overall unlikely to stay again due to cleanliness/smell. "

"Clean room, warm. Spacious bathroom, Shower very powerful, water hot. Bed and pillows comfortable. Staff welcoming and helpful."

"Very friendly welcome. Rooms clean and well appointed. Restaurant below recommended "

"All very good and helpful over the two days "