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Reviews of Hampton Inn Charleston-Downtown

2.5 out of 5
Hampton Inn Charleston-Downtown
1 Virginia St W, Charleston, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 405 out of 847 reviews" "
Rating 8 - Good. 253 out of 847 reviews" "
Rating 6 - Okay. 112 out of 847 reviews" "
Rating 4 - Poor. 49 out of 847 reviews" "
Rating 2 - Terrible. 28 out of 847 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Yvonne

Travelled with family
Disliked: Amenities
You canceled my reservation when I was traveling to the hotel. When I got there, I did not have to a room. I hope that you have credited my account. I had to find another hotel room in the city myself.
Stayed 2 nights in May 2024

10/10 Excellent

Ted

Travelled with partner
Liked: Staff & service
Conveniently located but our bathroom had moldy grout
Stayed 1 night in May 2024

4/10 Poor

James, Walkerton

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We have come to enjoy the Hilton family of hotels and always look for one to stay at. This is the first property that we have been terribly disappointed in. I have never written a bad review before. We had to request a room change from the first room we had been assigned. The room looked like it had not been cleaned and likely not dusted in who knows how many days. The second room was marginally better. A very disappointing stay for our stopover.
Stayed 1 night in May 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Carmen

I arrived at the hotel for checkin on April 9, 2024 for my reservation consisting of 2 rooms. I was told they only had 1 room reserved for me. Me, my husband, and daughter were left with no option but to try and find another hotel room at 8:00 at night. They staff offered my no help whatsoever. I had already paid for 2 rooms. They claimed they were booked. I thankfully got a room at the Marriott across the street. I’ve never been offered a refund for my reservation either. Terrible experience to say the least.
Stayed 1 night in Apr 2024

10/10 Excellent

Jana

Stayed 1 night in Apr 2024

10/10 Excellent

Donald, Dunbar

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice stay friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela, Rock Cave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient short walk to the Charleston Civic Center!
Stayed 1 night in Mar 2024

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice...
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the best location for everything and walking distance to civic center WE WILL ALWAYS STAY HERE WHEN SEEING CONCERTS!!!
Stayed 1 night in Mar 2024

6/10 Okay

Megan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stuck on one of the top floors several times due to an elevator not working properly. I will make this clear. We were not trapped on the elevator but on the floor.
Stayed 2 nights in Mar 2024

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to restaurants. People were very friendly and made us feel welcome!
Stayed 1 night in Feb 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here when I come to West Virginia and I’ve been staying here the last five years and I love every bit about it from the employees to how clean it is etc.
Stayed 1 night in Feb 2024

10/10 Excellent

Chris, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acess from the highway.
Stayed 1 night in Feb 2024

10/10 Excellent

Dafanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Everything was perfect! Couldn’t have ask for a better stay!
Stayed 1 night in Feb 2024

4/10 Poor

Dominique

Liked: Staff & service
Disliked: Property conditions & facilities
Eh.. wouldn’t recommend for young couples
It was an okay stay. The breakfast was pretty bad. Not much selection and what was there was nearly inedible. The waffle batter was grainy like it had sand in it. The eggs were COVERED in pepper. Also no smart TV’s so we had to settle for basic cable with only like 40 channels to choose from. The room was clean and the service was nice. I feel like we paid too much for this hotel for it to not be upgraded like other hotels we have stayed at. Definitely felt out of date. Probably won’t be returning.
Stayed 1 night in Feb 2024

8/10 Good

Emily

Stayed 1 night in Feb 2024

4/10 Poor

Austin

Liked: Staff & service
Overnight stay
We were up most of the night due to someone trying to get into our room multiple times. I had training the next morning for work so wasn’t ideal, after this my wife didn’t feel comfortable staying alone while I was at my training.
Stayed 1 night in Feb 2024
Response from Kelli on 7 Feb 2024
Thank you for your feedback. Did you let anyone know this was happening? there is always someone on duty to take care of any issue you may have.

4/10 Poor

Tim

Liked: Staff & service
Disliked: Cleanliness
My bed sheets were not changed. There was body hair from the previous tenant all through out the bedding. It was Aabsolutley gross. The fronk desk person was able to put me in a new room thank God
Stayed 1 night in Jan 2024

10/10 Excellent

Selissa

Stayed 1 night in Jan 2024

10/10 Excellent

Lacy, Millfield

Stayed 1 night in Jan 2024

10/10 Excellent

Paolo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and thoughtful front desk
Stayed 1 night in Jan 2024

8/10 Good

Joshua

Stayed 1 night in Jan 2024

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed for three days over Christmas . Our room was not cleaned once during our stay. I understand finding and keeping staff is difficult for everyone. The service industry has changed drastically in the last few years and not for the better. We will choose another place to stay for our next visit.
Stayed 3 nights in Dec 2023
Response from Kelli on 7 Feb 2024
Thank you for your feedback. May I ask if you had your do not disturb sign on your door? If you did we will not come in your room. You would have to ask for service. I do apologize for the inconvenience. We just started or new stayover service and are currently working out all the issues.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel! And the staff was extremely helpful and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
So easy. Ordered takeout delivered straight to hotel. Continental breakfast was lovely and the staff was super friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Rebekah working the check in desk was quick and informative. Perfect combo after a 6 hour drive. 😊 Breakfast (free) had a good selection and make your own waffles.
Stayed 1 night in Nov 2023

8/10 Good

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was pretty good. I was pleasantly surprised.
Stayed 2 nights in Nov 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price. Property was clean and staff was friendly enough. Decent hot breakfast. Location very convenient for attending an event at the Charleston Coliseum.
Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Michael, Milton

Travelled with family, Travelled with pets
Disliked: Amenities
In serious need of an upgrade.
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce

Stayed 2 nights in Oct 2023

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and staff. However, I have never seen worse luggage carts in any hotel or condo I’ve stayed in worldwide. Plan to roll or carry your bags.
Stayed 1 night in Oct 2023

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed in our first night had a broken heater and the window blind could not be raised. The refrigerator was completely iced over in the back. I'm not sure if the thermostat was working or not. We asked to change rooms for our second night. The staff was kind and gave us a room which was nicer. The bed was good, and that's an important thing!
Stayed 2 nights in Oct 2023

8/10 Good

Sandra

Liked: Amenities
Disliked: Cleanliness
Room was not very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Oct 2023

10/10 Excellent

Therese

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and offered assistance when needed, Tara checked us in on a busy day and she was so nice. The hotel was in walking distance to The Coliseum. The free breakfast had plenty of hot and cold items. I enjoyed my stay in Charleston.
Stayed 1 night in Oct 2023

10/10 Excellent

Jerrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eijiro

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distant to conference center
Stayed 3 nights in Oct 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The shaff was very polite and was always asking if we needed anything. Would differently stay there if ever in Charleston, WV again
Stayed 3 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The AC wasn't working properly or I would've given 5 stars.
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023