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"Location: The hotel has been renovated in recent years, and you can tell! It’s beautifully done. Sat further up Zermatt the views are brilliant, but still within easy walking distance to the main stations; Zermatt Train station, Sunnegga Funicular, Gornergrat Station (our fav!) and the Matterhorn Glacier Paradise. Room: We stayed in a Double Room Matterhorn View (room number 601) - although no balcony the windows are plenty big enough to get a fantastic view. Definitely recommend upgrading to a view room if you can. Big bathroom with fab shower, and everything you could need, hair dryer, slippers, gowns, shampoo etc. Food: On our first night we had fondue in the Witch’eeese Fondue Hut - this was a great experience. The fondue was good, but what made it was the private setting, in a cozy, clean and warm hut. Breakfast was also great, with lots to choose from including made to order eggs. Spa: Even if you aren’t a ‘spa person’ (like me!) I guarantee you’ll enjoy this. It was so peaceful when we stayed, with plenty of places to sit / lay - most times we had all the pools to ourselves. The heated outside pool, is a cosy 30c with fab views of the Matterhorn. Ski Service: If you’re hiring skis while in Zermatt, remember to check with concierge. We got 15% off of ski, boot, helmet and poll hire. Not only that, your hire is delivered straight to a locker in the ski store (level -1 of the hotel) which you can access using your key card. The whole service was brilliant."

"Good location, large room, nice breakfast "

"Very clean. Good location. Friendly staff"

"Great service and food (morning buffet and evening restaurant). Staff were very friendly and helpful. Rooms were spacious and clean. Great hotel for a family visit."

"Omg they treat you like family!"

"The room was fantastic, the staff was helpful and lovely and they had a wonderful breakfast. We intend to return to this hotel on our next stay. "

"Good service, clean, staff was friendly "

"Everything was wonderful. Staff excellent, the room clean with no issues and a nice breakfast. Tea at 4 was a nice touch. "

"Overall a great place to stay. Close to the shuttle, great food, clean room and lovey and helpful staff. Highly recommended. See you next winter. "