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Reviews of Porters Lodge

2.5 out of 5
Porters Lodge
State Highway, Porters Pass, Castle Hill

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.8/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

TAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amelia

Liked: Amenities
Great staff, very welcoming! Lovely space, delicious food, nice amenities.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all felt incredibly welcome he in the most beautiful of surroundings. Thank you

10/10 Excellent

Tanja

8/10 Good

Paul

Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded, peaceful & warm
Was a good night's stay. Julia and Ryan were very friendly hosts and run a nice smooth operation. While I didn't have any of their main meals, what I saw that came out of the kitchen looked delicious. I did have a sticky date pudding which was divine. The morning after I took a short walk up the mountain track behind the lodge which gave excellent views of the surrounding landscape.
Stayed 1 night in Feb 2020
Response from Julia & Ryan, Lodge Managers on 25 Feb 2020
Thank you for taking the time to provide this wonderful review, we greatly appreciate it and hope to see you on your next trip.

2/10 Terrible

touseef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience in NZ
Absolutely worst experience!!! We were treated differently either because we were not white or because we were assumed to be “backpackers”.....maybe because we were a young couple(?) We reached there at 9pm with only one hour of electricity (the electricity cuts off at 10pm) We had paid for a double room but we were given single bunk beds instead. There was a room next door WITH THE DOUBLE BED we had paid for which was VACANT but the owner insisted it was booked out for someone else When we tried to show our booking which had PICTURES of the double bed we had booked and paid for-the manager tried to tell us it was probably previous management or the website who had made a mistake in putting the wrong picture. Even if that was true- we could sue them for false advertising! The worst part is there is nothing else close by which forced us to swallow our pride and stay the night there. I think the manager knew that as well and took advantage of it Very very disappointed with the attitude; we felt discriminated against and treated badly-which was our worst experience in NZ
Stayed 1 night in Oct 2018
Response from Manager on 27 Dec 2018
Hello Tous Sorry you were so disappointed in your stay but I'm afraid you got exactly what you booked as per the description of the room type in your booking, and the fact that you arrived just 1 hour before our generator close down was entirely your fault as when you rang earlier in the day you said you would be there by 8pm. No mention of the fact that I did run the generator for an extra 15 minutes to allow you to take a shower. There were no rooms available with a double bed, otherwise I would have given you one, so you will just need to get over the discrimination issue as it exists in your head only. See the room type details from your booking below, which is what you get for $71.4. A private queen room is $119. Cheers - Ian Comfort Single Room, Multiple Beds Room actions Smoking policy Non-smoking Room code Room (for 6 Persons) Bed types 6 Single Bed/Twin Bed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great place in the mountains.
Very friendly staff & great food. Really enjoyed our stay.
Stayed 1 night in Jul 2018
Response from Porters Lodge on 9 Jul 2018
Thank you for your kind words, see you next time!

10/10 Excellent

Glen, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great staff. Have previously ridden on their own MTB trails, right on their doorstep, but this time I had fun on the nearby Cragieburn MTB trails. Was also a great place to stop back in for a coffee etc after riding the trails the next day, with a great view of the area from the lodge. Looking forward to returning in Spring for another ride in the area, and another stay at the lodge.
Stayed 1 night in Apr 2018
Response from Porters on 19 Apr 2018
Thank you Glen for an awesome review, we enjoyed having you stay with us and hope to see you next season ;) Michelle + Bruno

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Lovely vibe, nice food, unique location. Kids loved the bunk rooms.
Stayed 1 night in Mar 2018
Response from Porters Lodge on 20 Mar 2018
Thanks so much for your feedback, happy travels!

8/10 Good

Daniella, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High up in the mountains
A nice mountain cabin with beautiful views. Excellent staff. Bruno and Michelle were very helpful with everything. Good food.
Stayed 2 nights in Feb 2018
Response from Porters on 21 Feb 2018
Thanks Daniella! We very much enjoyed having you, best of luck with the remainder of your travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service, went over and above to help us out.
Stayed 1 night in Feb 2018
Response from Michrllr on 21 Feb 2018
Thank you for your kind feed back, we hope you enjoyed the rest of your travels :) Porters

10/10 Excellent

Becky, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lodge out in the mountains. Staff were fantastic. Jeanette and her partner (sorry I forgot your name) were very accommodating and welcoming. Excellent value for money. Would definitely go back! Thank you!!
Stayed 1 night in Nov 2017
Response from Uli on 11 Dec 2017
Thanks Becky, much appreciated

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的地方，老闆人好！電腦忘記了馬上寫Email給我，非常感謝！希望有機會再去！值得信賴的地方！特別是晚上可以看到美麗的星空
Stayed 1 night in Jan 2019
Response from Manager on 6 Feb 2019
Thanks for lovely review, we're pleased you enjoyed your stay with us. Travel Safely. Cheers - Ian & Marjolein

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
晚上1O點半斷電，有與世隔絕之感，若要放鬆不碰3c，他是不錯的選擇
还不錯，就是離公路有點遠
Response from Porters Lodge on 19 Apr 2018
Thanks kindly :)