Casitas Chaparral Hotels, Phoenix

"First room we were given hadn’t been remodeled, which wasn’t clear when booking online that there was a difference between room types. I would highly recommend requesting one of the upgraded rooms, as the older rooms aren’t in the best condition. The property is currently partially remodeled and it seems like they’re still working through some updates around the property. We can’t wait to see everything once it’s fully finished. That said, the overall property is great. We loved both pools, and the restaurant/bar area with the large grass lawn was a highlight—our kids loved having space to run around. The water park was awesome, especially the lazy river. We also really hope they don’t get rid of the second pool in the north building—it was a great place to swim at night. It did seem like a few things were closed during our stay, but we were still able to get food and drinks by the pool without any issues. Overall, we really enjoyed our stay and would definitely come back!"

"Service was fast and food was good"

"The staff were very welcoming and helpful. Kim at the front desk took the time to address all my questions. The rooms were clean and spacious. Breakfast was fresh daily and had plenty of selections. I will definitely stay here again on any future visits."

"Was a nice surprise to have tea and coffee making facilities in the room - you don’t find this is America very often! Rooms were a touch tired but perfectly comfortable and functional "

"Everything was good at this hotel. The reason for the okay rating was the extremely loud air conditioning units in the room. The air conditioning worked but it is time for the units to be replaced with something newer and quieter. The staff was friendly and the complimentary snack box in the room was a nice touch. "

"Great"

"I truly enjoyed my stay at FOUND:RE! The staff were kind and the property is beautifully curated with art. My only downside is the cleanliness of the showers. They could use a deep clean as there is grime on the grout which is visible. Outside of that, everything else was great."

"Great location when flying into phoenix."

"Overall, we had a great time. A few opportunities for improvement though: 1. We weren’t aware that if it was low occupancy, they have people order on the breakfast menu instead of having the buffet open. The only time this happened to us was on our very last morning, where we had a plane to catch. The buffet being closed was not something we accounted for so I was a little upset with this. 2. We had a leak in our ceiling above the bathroom sink. Maintenance came to fix it once, but the problem persisted. Thankfully that was only an issue for the last two full days we were there. 3. The cafe near the main pool turned me away for a beverage after 11am on a Monday morning. It was our last full day and I wasn’t able to get a drink by the pool, which was a major bummer if I’m being honest. The people at the cafe said I could walk down to the restaurant, but I was looking for the poolside drink delivery. I had mentioned it a few times to my wife leading up to going down to the pool that morning, so that too was also a bummer. Overall, we had a great time, as I mentioned. Other than those few things, we very much enjoyed our time. Thank you! "