All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel was lovely to stay at and the staff were very kind, helpful and delightful, the location was also very convenient for the shops and local restaurants, I would stay here again.
Great place to stay and in a great location. Needs a lick of paint but overall a great hotel with friendly staff.
Kieran
Stayed 3 nights in May 2024
6/10 Okay
Edwin
26 May 2024
Liked: Staff & service
My room was ok but the bathroom smelt of cigarette smoke and the carpet could do with a clean and it would be nice to have a bigger bed as it was a standard double. It would benifit from a lick of paint
Edwin
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 27 May 2024
Dear Edwin,Thank you for choosing your stay with us and taking your time doing a review. I have also noted your feedback on carpet and a smell from bathroom so thank you for bringing it to my attention.Kind Regards,Utkarsha ChauhanOperations Manager
6/10 Okay
Allison
Travelled with family
26 May 2024
Liked: Staff & service, amenities
The room was huge and good value for money but the carpet in the room was badly stained and the bed was a standard double which should really be upgraded to a king or superking to be appealing in todays market. The room was clean but l felt could do with a repaint as it was a bit tired, the location and staff were all great though x
Allison
Response from Utkarsha Chauhan on 27 May 2024
Dear Allison,Thank you for your feedback from your recent stay with us and i am really sorry for your disappointment.Kind Regards,Utkarsha ChauhanOperations Manager
Within walking distance to everything. We had a larger room which was very spacious.
emma
Stayed 2 nights in May 2024
Response from Utkarsha Chauhan on 27 May 2024
Dear Emma,Many thanks for your kind review, it’s lovely to here you had a great with us and look forward to hopefully seeing you again in the future.Kind Regards,Utkarsha ChauhanOperations Manager
Very convenient for Cardiff city centre, good breakfast, friendly staff, comfy room
Placement of shower curtain was a bit awkward, making the shower space a bit too small (bath and shower were perfectly fine, the rail is just too far in)
Sarah
Stayed 5 nights in May 2024
Response from Assistant Front of house Manager on 26 May 2024
Good evening Sarah,Thank you for your lovey review on your recent stay with us. I have informed maintence about about the shower curtain and we will look into the issue.Kind regardsLesleyann dorning
Staffs were caring and went out of there way to be helpful
thomas
Stayed 4 nights in May 2024
Response from Utkarsha Chauhan on 25 May 2024
Dear Thomas,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
David
24 May 2024
Liked: Cleanliness, amenities
Easy for city center
David
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 25 May 2024
Dear David,Thank you for your time doing a 5/5 review from your most recent visit with us here at Angel.Kind Regards,Utkarsha ChauhanOperations Manager
Excellent hotel, and within 2 minutes of Cardiff city centre
Steve
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 24 May 2024
Dear Steve,Thank you for taking the time to write your review. My team and I are always grateful when our guests let us know they have enjoyed their stay, after all, that is what we are here to ensure. Kind Regards,Utkarsha ChauhanOperations Manager
2/10 Terrible
Tracy
Travelled with group
23 May 2024
Liked: Cleanliness, staff & service, amenities
Enjoyed being in Cardiff & often stay at the Angel Hotel, however be mindfull that the adjourning walls are thin & we could hear the TV in the next room clearly & the guest that occupied it on the phone at 04.50am!
Tracy
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 24 May 2024
Dear Tracy,Thank you for taking your time doing a review and sorry for any inconvenience caused.Kind Regards,Utkarsha ChauhanOperations Manager
Dear Lloyd,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
Sharlene
21 May 2024
Liked: Cleanliness, staff & service
Sharlene
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 23 May 2024
Dear Sharlene,Thank you for taking the time to write your review. My team and I are always grateful when our guests let us know they have enjoyed their stay, after all, that is what we are here to ensure. Kind Regards,Utkarsha ChauhanOperations Manager
My first stay and a great one. Upon check-in I was given a map of city and told not to miss certain sites/ exhibitions. My room was clean, had great running water (water pressure was great). Breakfast was great too.
Callum
Stayed 2 nights in May 2024
Response from Assistant Front of house Manager on 21 May 2024
Good evening Callum,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning
From walking through the doors on arrival to exiting the property on departure, our stay was wasa very positive experience, the receptionist was our first contact, this is a match made in heaven, that lad was so well placed in that position it left us feeling warm and welcome
Timothy
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 21 May 2024
Good evening Timothy,Thank you for your amazing review on your recent stay with us.Kind regardsLesleyann Dorning
not only front of house but even the cleaners and porters were exceptionally friendly and polite, the most comfortable bed we have ever slept in and trust me we have been around the world, hidden gem right on our door stop and breakfast buffet was the icing on the cake, who doesn't like to load up on a full English, going to try a mid week next time when town is less bust, hope this helps. Rich and Donna
Richard
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 20 May 2024
Dear Richard & Dona,Thank you for choosing your stay with us and I am thrilled to read your lovely comments about my team, and I know they will be very pleased to read them. Good service and hospitality are at the heart of what we do at the Angel Hotel. I hope we have the pleasure in welcoming you back very soon.Kind Regards,Utkarsha ChauhanOperations Manager
Response from Assistant Front of house Manager on 21 May 2024
Good evening Courtney,I am sorry your stay was not up to your standards but could you tell us a little more so we can address the situation please.Kind regardsLesleyann Dorning
Excellent hotel previously used always satisfied. It is one of the oldest hotels in Cardiff but a pleasant stay
Kevin
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 18 May 2024
Good evening Kevin,Thank you for your amazing review on your recent stay.Kind regardsLesleyann Dorning
8/10 Good
Raymond
Travelled with partner
15 May 2024
Liked: Cleanliness, staff & service, amenities
A good historic hotel with a need of renovation.
Raymond
Stayed 2 nights in May 2024
Response from Utkarsha Chauhan on 16 May 2024
Dear Raymond,Thank you for taking your time doing a feedback and we are aware that we are in need of full refurb which will begin very soon.Kind Regards,Utkarsha ChauhanOperations Manager
Front desk staff was outstandingly friendly and yet professional. Room was adequately furnished, although a less saggy couch, some artwork and air conditioning on top floor would be a great improvement. Breakfast was wonderful!
Robert
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 13 May 2024
Good evening Robert,Thank you for your amazing review. We look forward to your next stay with us.Kind regardsLesleyann Dorning
10/10 Excellent
Caroline
13 May 2024
Caroline
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 14 May 2024
Dear Caroline,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager
Very tired hotel, small room, no bedside lamp, nowhere to hang clothes, very old bathroom. Bed was comfy. Would not stay here again
Kevin
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 13 May 2024
Good evening Kevin,We are sorry that to hear that your stay was not up to your standard, I do believe your room like all our rooms has a wardrobe, also in your room was spot lights above the bed for reading.We do hope you try us again.Kind regardsLesleyann Dorning
A beautiful hotel in the heart of Cardiff city center with wonderful views. The staff were lovely, very friendly and welcoming.
Bethan
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 11 May 2024
Good evening Bethan,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning
10/10 Excellent
Graham
11 May 2024
Liked: Cleanliness, staff & service
Great location opposite the castle and cardiff rugby. Public areas are clean and tidy, guest rooms are a little dated
Graham
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 11 May 2024
Good evening Graham,Thank you for your kind review on your recent stay.Kind regardsLesleyann Dorning
6/10 Okay
Rachel
9 May 2024
Liked: Cleanliness, staff & service
Stunning original features in reception and great onsite parking.
The room was clean and sheets, pillow cases, towels fresh and laundered.
The twin beds were small and the pillows, quilts and mattress covers had seen better days.
Staff were lovely, friendly and very helpful.
I would stay again.
Rachel
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 10 May 2024
Dear Rachel,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager
Absolutely lovely hotel. The room was very spacious, which was a surprise after I’d spent a week in a shoebox sized room in London paying the same price. The staff was great. I only wish I’d spent more than one night.
Melissa
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 8 May 2024
Dear Melissa,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
Kerrin
7 May 2024
Liked: Amenities
Lovely friendly hotel ideally situated with parking
Kerrin
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 7 May 2024
Dear Kerrin,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
8/10 Good
John
Travelled with partner
6 May 2024
Liked: Cleanliness, staff & service
Very friendly staff found the hotel very dated for what we paid
John
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 7 May 2024
Dear John,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager
Old, poorly maintained, very dirty, telephone did not work, restroom had a urine smell, no room service as advertised, furniture with scratches, rugs with stains, really, really bad
We had to check out after the first of three nights reserved (did not get our money back)
Go somewhere else
Sergio
Stayed 3 nights in May 2024
Response from Utkarsha Chauhan on 6 May 2024
Dear Sergio,Thank you for your time doing a review.Kind Regards,Utkarsha ChauhanOperations Manager
Many of the fixtures were broken. Furniture was dated and tacky. Hair in the bathroom.
Jennifer
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 6 May 2024
Dear Jennifer, Thank you for taking your time bringing this issue to my attention from your stay and I assure you that this has been forwarded to my Maintenance Manager and Housekeeping Manager who will be investigating on this. Please accept my sincere apologies.Kind Regards,Utkarsha ChauhanOperations Manager
Dear Wayne,Thank you for taking your time doing a review on your most recent stay with us while visiting Cardiff.Kind Regards,Utkarsha ChauhanOperations Manager
It is fair to say that this hotel has seen better days, especially regarding decor and cleanliness overall. There was an odd odour in the corridors. The sealant on our bathroom as well as the shower knob mechanism had some mould on it. Carpets were stained in our room.
The staff were all very pleasant and attentive and breakfast was very good.
Libuše
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 6 May 2024
Dear Libuse,Thank your or your feedback and I much appreciate your time doing a review and bringing this issue to our attention. I am sure if you have brought this to an attention of our staff they would have resolved this issue by moving you in to another room. Sorry for any inconvenience.Kind Regards,Utkarsha ChauhanOperations Manager
8/10 Good
David
Travelled with partner
4 May 2024
Liked: Cleanliness, staff & service, amenities
Very convenient for Central Cardiff
David
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 4 May 2024
Good evening David,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann Dorning
6/10 Okay
Gail
Travelled with partner
4 May 2024
Liked: Staff & service, amenities
Older hotel near city centre with clean and comfortable rooms, however the hotel could use some freshening up.
Gail
Stayed 3 nights in May 2024
Response from Assistant Front of house Manager on 4 May 2024
Good evening Gail,Thank you for your kind feedback on your recent stay with us. We are about to start a total refurb of our fine hotel. Kind regardsLesleyann Dorning
10/10 Excellent
Tracy
4 May 2024
Tracy
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 24 May 2024
Dear Tracy,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
8/10 Good
Josephine
3 May 2024
Liked: Property conditions & facilities
Thank you for a lovely evening away. The hotel was clean, the staff very friendly and the central location was brilliant. The hotel is a little dated but that is part of the charm. Really enjoyed
Josephine
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 4 May 2024
Dear Josephine,Thank you for your lovely feedback and I much appreciate your time doing a review from your stay with us here at Angel.Kind Regards,Utkarsha ChauhanOperations Manager
Staff was very friendly room very clean good breakfast would stay here again
Dai
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 4 May 2024
Dear Dai,Thank you for choosing your recent stay with us and providing feedback on our facilities and staff. Looking forward to welcoming you back in near future.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
Susan
2 May 2024
Susan
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on 23 May 2024
Dear Susan,Thank you for your time doing a feedback for us and I much appreciate your time doing a review from your recent stay.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
patricia
2 May 2024
patricia
Stayed 3 nights in Apr 2024
Response from Utkarsha Chauhan on 23 May 2024
Dear Patricia,Many thanks for your kind review, it’s lovely to here you had a great with us and look forward to hopefully seeing you again in the future.Kind Regards,Utkarsha ChauhanOperations Manager