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Cancun Bay All Inclusive Hotel

3.5 star property
Beaux Arts hotel with 4 restaurants and 2 outdoor pools

Choose dates to view prices

Cancun Bay All Inclusive Hotel offers a complete vacation package with a welcoming atmosphere for families. Guests can relax with hot stone treatments at the spa or spend time at either of the two outdoor pools. Five restaurants serve international dishes for all daily meals.

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • 24/7 front desk
The current price is NZ$424
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.6 out of 10
Good
(67 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Balcony or patio
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
Balcony or patio
Separate sitting area
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Balcony or patio
Separate sitting area
Separate dining area
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(31 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Balcony or patio
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 7 min drive - 1.8 km
  • Tortuga Beach - 14 min drive - 3.1 km
  • Plaza Las Americas - 18 min drive - 5.7 km
  • La Isla Shopping Mall - 41 min drive - 10.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Boost Pool Bar - ‬3 min walk

About this property

Cancun Bay All Inclusive Hotel

All-inclusive family-friendly hotel near Langosta Beach
Located close to Tortuga Beach and Plaza Las Americas, Cancun Bay All Inclusive Hotel provides a swim-up bar, a poolside bar and a corner/local shop. This hotel is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. For some rest and relaxation, visit the hot tub or outdoor treatment areas, and indulge in a Swedish massage, a body treatment or a facial. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. Free WiFi in public areas is available to all guests, along with a free daily manager's reception and a terrace.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • A local area shuttle, tour/ticket information and a reception hall
  • A TV in reception, a gift shop and beach umbrellas
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 132 individually decorated rooms have thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities such as minibars. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and coffee/tea makers
  • Eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and free infant beds

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

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20 Nov - 21 Nov
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 6:00 PM.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 7 Nov 2025, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 20 Nov 2025 start from NZ$416.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cancun Bay All Inclusive Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun Bay All Inclusive Hotel?

Self-parking is free at this property.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cancun Bay All Inclusive Hotel?

Checkout is at noon. Late checkout is available for USD 55 (subject to availability).

Are there all-inclusive benefits at Cancun Bay All Inclusive Hotel?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include volleyball, aerobics classes, water fitness classes and more.

Where is Cancun Bay All Inclusive Hotel located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Langosta Beach, Tortuga Beach and Plaza Las Americas. Ultramar Ferry Puerto Juárez and Cancun Convention Center are also within 6 mi (10 km).

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Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 523 out of 1276 reviews
Rating 8 - Good. 319 out of 1276 reviews
Rating 6 - Okay. 199 out of 1276 reviews
Rating 4 - Poor. 117 out of 1276 reviews
Rating 2 - Terrible. 118 out of 1276 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2025

6/10 Okay

Cam Tu

Liked: Cleanliness, property conditions & facilities
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rogerson Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Property is family friendly with a beautiful beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing freindly people and they try to make sure everything is good for their customers
Stayed 4 nights in Sep 2025

8/10 Good

Anne-Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and service. Very good food and nice facilities
Stayed 7 nights in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience from the staff and the overall experience within the resort area
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness
Amazing place highly recommended all staff is kind and helpful
Stayed 5 nights in Jul 2025

10/10 Excellent

Azahea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with all necessary amenities.
Stayed 1 night in Jul 2025

10/10 Excellent

Keri

Liked: Cleanliness, amenities, property conditions & facilities
For a girls 4 day trip Cancún Bay was perfect. It’s a small hotel but has everything we needed.
Stayed 4 nights in Jul 2025

8/10 Good

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection was good. They something for everyone. I wish the pool table was in better shape. Their need to be some repairs in the gymroom also.
Stayed 5 nights in Sep 2025

10/10 Excellent

Morakinyo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great staffs and wonderful service
Stayed 4 nights in May 2025

10/10 Excellent

maria del carmen patricia bernal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good for the price. Good food and drinks. Great customer service.
Stayed 6 nights in Jul 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort.. this was a amazing experience! The staff were great !! Will be back asap
Stayed 1 night in Jul 2025

10/10 Excellent

Steven James

Liked: Cleanliness, staff & service, amenities
Great budget friendly hotel. Staff were friendly and food was delicious
Stayed 6 nights in Apr 2025

8/10 Good

Guojun

Liked: Cleanliness, staff & service, property conditions & facilities
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
Stayed 5 nights in Oct 2025

10/10 Excellent

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2025

10/10 Excellent

Dennice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Lots of different food options and the entertainment was great. Drisdey was very nice and the positive energy she brings while doing the hotel activities was great. Will definitely stay there again
Stayed 6 nights in Jun 2025

10/10 Excellent

Veronica J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was great and had a variety of foods available. The room was small but for the time we stayed, it was doable. The surrounding areas were beautiful and well maintained. They played games during the day and had entertainment at night, which was always fun. Small hotel, but you were never bored. I would definitely come back here.
Stayed 3 nights in Jul 2025

6/10 Okay

Tarrence

Liked: Cleanliness, property conditions & facilities
Good was just ok compared to other resorts I've stayed at! Workers we great though.
Stayed 3 nights in Jul 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Beds very comfortable. Food needs more options but food was delicious. Staff was great. Ruben and Jorge pool staff were great. Anahi bartender was awesome. Marta Sanchez was very helpful. Great staff. Master room needs a Microwave and refrigerator needs more drinks.
Stayed 6 nights in Jul 2025

8/10 Good

Meena

It was an ok stay. Staff friendly and helpful
Stayed 3 nights in May 2025

6/10 Okay

Jinisha Santy

Liked: Cleanliness
My room was in a area where there was strong sewage smell.
Stayed 1 night in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. The beds were a bit hard for my back. The staff was amazing. The food wasn’t all that great either. Reservations at the decent restaurants were difficult to get and the buffet was not very good for the most part.
Stayed 5 nights in Jul 2025

8/10 Good

Esmelda

Liked: Cleanliness, property conditions & facilities
it was a nice place, quite and the staff nice , Mr. Theodoro was a excellent host, server at Oriental restaurant , front desk team were friendly , was a great experience for my kids , we enjoyed every moment there . Thank You
Stayed 4 nights in Jul 2025

10/10 Excellent

Merlan

Was great experience!
Stayed 3 nights in Apr 2025