Breitenrain-Lorraine Hotels, Bern

"We were knew to the online check in and self service common area but we liked it"

"The bathrooms sink did not drain well, so I asked them to fix it.They poured in something to make it go down faster. But that did not work. So I had to ask them to look into it a little bit better the next day. The fridge is not used to keep items cold."

"Excellent location in old town, near train station, restaurants, opera house, transportation. Great breakfast! Friendly, helpful and multilingual staff. "

"Comfortable good stuff good breakfast no toiletries no kettle no fridge"

"I love this hotel! It’s spacious and very clean! The host was quick and very responsive. "

"Wonderful staff, unique hotel"

"safe, easily accessible. clean "

"This is a legitimate 2-star hotel. Whoever qualified it for a 4-star hotel made a joke. To start with, there is no refrigerator in the room. Not even a tiny one. The bedding is another joke. A pillow is about 3 cm (a little over an inch) thick, with nothing but lumps inside. I had to ask for 2 more pillows to get it to be of any neck support. I also had to ask for additional 2 blankets as the one provided was too thin. I had to use one of the blankets to cover the pillow stack so that I don’t feel the lumps. In the bathroom: no body lotion provided. No conditioner for after shampoo use. The single container in the shower says: Hand, hair, and body wash. Same container by the sink. No shower cap or vanity kit. The overall look of the room—shabby. Avoid by all means. "

"In a quiet residential area close to the train station and old town both on foot or by public transport. Comfortable single room."