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"Good service Girl at the front desk was great "

"Breakfast is really good! Clean room"

"Good"

"Rooms are extremely clean and comfortable , staff are friendly and helpful . Hotel Is 10 mins from thermea spa in Whitby . Good breakfast , reasonable price "

"great stay, thanks"

"Clean room, we checked in quite late but called ahead and they had the key all ready for us in a lockbox. "

"Yes room was very clean. "

"Breakfast was 7/10. Eggs and pancakes not great. Otherwise everything else related to the stay was exceptional. Room clean. Room temp was perfect. Check in and check out as easy."

"My 2 daughters and I stayed one night, it was the worst experience from the start. After waiting 40 min to check in, we were giving room 101. Immediately upon entering we were hit with a smell of B.O. Every surface in that room was dusty, there were dead flies on the window sill, the bathroom shower had mildew, the mini fridge was dirty, and to top it off there was a metal rod sticking out from under one of the beds that was covered by the bed skirt, which my youngest daughter did not see (no one could) and walked into, cutting her shin. I immediately complained and we were switched rooms and refunded the cost of our stay, which I will say was a nice surprise. The second room, although it was much cleaner was still not what I would consider “clean”. I disinfected everything I could and after wiping down the bathroom counter the disinfectant wipe was black! Unfortunately it gets worse. As my daughters and I were getting ready for bed, I’m undressing, one of my daughters is using the bathroom, a man walked into our room. The front desk had assigned him the same room we were in. This was extremely upsetting and very unsettling, my eldest daughter cried because she felt so scared and uncomfortable being there. The front desk did the bare minimum to handle that situation, to be honest I don’t know what I was expecting because we had already been refunded the stay but there were some HUGE safety concerns here. I did not feel safe. Do not stay here!"