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"we was not told about the hotel being just bought and under complete refurbishment. there was no bar or restaurant only a vending machine. Rooms were very tiered "

"I managed to get the last parking space available fortunately. The hotel is a mix of old and new. The older part is pleasant enough but the new rooms more recently built in a separate building are excellent. The food at The Burton is good. No complaints whatsoever. The thing that stood out though was the staff. They were all so helpful and welcoming. From the young lady who had just started at the hotel to the manager Jana, they were all exceptional."

"The reception staf was helpful but not very polite. Room was nice but was cold in the morning as heating was switched off.. Id rather have no heating in the evening under the blanket then to wake up into a cold room. "

"Awful experience. Left a day early as had no sleep due to faulty and noisy radiator. Hotel it self is run down and needs a good tidy up. Went to the bar for some drinks, no staff around and 80s cocktail bar music blaring, not a great atmosphere to relax and chat with friends. I emailed the hotel twice before we arrived and also once after our stay to complain. No reply on either times!! "

"Great welcome from the blonde lady on reception. Breakfast was excellent delivered by friendly staff. Our room was clean and fresh towels daily. Nothing was too much trouble by team Falcon. Parking was easy and safe. Thank you for a lovely stay at your hotel."

"Clean room staff very helpful,Bar is very nice serve and friendly in different room Breakfast is all there very nice. But when stayed in No 1 (McNeil) toilet you can get WiFi but you out of toilet you can’t have it! And when outside doorway about 8pm and early morning can’t see get a light on see where I am going!"

"All very good and helpful over the two days "

"Husband and I had a brilliant night's sleep. Heard no noise from the road. Bedroom and bathroom were really clean. Had continental breakfast and that was very fresh and nice. "

"Lovely team and hotel food was great , room excellent thank you"