Bel Marin Keyes Apart Hotels

"Amazing place, clean rooms, great breakfast, close to downtown Napa and excellent service from staff"

"Wonderful hotel. Clean, great staff. "

"I had to cancel my stay at The Meritage Resort and Spa due to an unexpected medical situation involving my wife. I contacted Expedia support on the day of check-in and was informed that my case could be reviewed if I provided documentation. After submitting the requested note, the reservation was ultimately marked as a no-show and no refund was approved because the cancellation window had passed. I understand that hotels have cancellation policies, but the process was frustrating and gave me the impression there might be flexibility for medical circumstances when there ultimately was not. Future guests should carefully review the cancellation terms and not assume exceptions will be made, even in emergency situations."

"Clean room, but could have used a refresh on paint (there was chipping paint and peeling paint patches on wall). Rust stains in toilet. Glad we got a room on the back side, away from the highway. Room was very small, but good to get some sleep... don't plan to spend any extra time in room you don't need to."

"The room was spacious and cleaned. The breakfast had a variety of items to choose from. Staff were very nice and courteous. "

"Nice rooms"

"Nice property"

"On April 24 I attempted to cancel this reservation for May 1 - 3, realizing I was a few hours after the "deadline." I tried to cancel with the hotel but they said I would have to cancel with you. On that day I texted/messaged you on this site and never received a response. I now see I was charged $508.52 on my credit card, presumably for two nights. I want recourse, and mostly first A RESPONSE from you. What are the components of that charge of $508.52. I have used Expedia for many trips and hotel stays for years. I will use you again if I get some satisfaction in response to this message!!!"

"Really nice, clean hotel. We especially loved the free drinks every night! Also, parking is free, which is always a plus."