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Reviews of Mercure Ballarat Hotel and Convention Centre

4 out of 5
Mercure Ballarat Hotel and Convention Centre
613 Main Road, Golden Point (Ballarat), VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 416 out of 1000 reviews" "
Rating 8 - Good. 409 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Dean

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Shower taps at shin height, get your head wet when opening
Stayed 1 night in Apr 2024

8/10 Good

Narelle

Business traveller
Liked: Cleanliness, staff & service
The grounds were excellent and beautiful to walk around. The main issue was the shower being too low for my height which was inconvenient. Overall a good, quiet place to stay.
Stayed 1 night in Apr 2024
Response from Rachelle on 25 Apr 2024
Dear Narelle,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Ballarat

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty sheets, no amenities or toiletries, bugs, broken television, couldn’t ring reception because of dead phone, drain in shower broken and mouldy PowerPoints
Stayed 1 night in Apr 2024
Response from Rachelle on 25 Apr 2024
Dear Nicole,Thank you for taking the time to share your feedback. Please allow us to express our sincerest apologies for this inconvenience you had during your stay with us. Your comments have been shared with our team for serious action. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Ballarat

8/10 Good

KOMALA

Good location
Stayed 1 night in Apr 2024
Response from Rachelle on 25 Apr 2024
Dear Komala,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mercure Ballarat

6/10 Okay

Deb

Liked: Amenities
The room was quite light with the outside lights on all night. The smoke alarm beeped at around 2.30am. The bathroom had hair on the floor from previous guest?
Stayed 1 night in Apr 2024
Response from Rachelle on 25 Apr 2024
Dear Deb,Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. Your comments have been shared with our team for action. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mercure Ballarat

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel, great staff, great stay, thank-you
Stayed 1 night in Mar 2024
Response from Rachelle on 28 Mar 2024
Dear Iain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Ballarat

10/10 Excellent

David, Trafalgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. The ground around the property. I booked the property because it was closed due to structural damage but no mention of this on wotif website. Reception didn't inform me of this either i read it on the back of a map they handed me. I rang reception to complain and was told the General Manager would call me. Still waiting 48hrs later still NO call. The buffer breakfast was disgusting. Bread stale, no real variety in hot breakfast. Scrambled eggs overcooked. Seriously i would never stay at another Mercure.
Stayed 3 nights in Feb 2024

10/10 Excellent

warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Akhilesh

Stayed 1 night in Feb 2024

8/10 Good

Adam

Stayed 5 nights in Jan 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

warwick

Stayed 1 night in Feb 2024

4/10 Poor

Janine

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

kerry

Travelled with family
Liked: Cleanliness, property conditions & facilities
will come again
Stayed 2 nights in Jan 2024
Response from Rachelle on 30 Jan 2024
Dear Kerry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, I slept well
Stayed 2 nights in Jan 2024

8/10 Good

mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place. But they need the fix retractable blind over entance door. Otherwise the whole place is impressive
Stayed 1 night in Jan 2024

10/10 Excellent

Siva

Travelled with family and small children
Great garden around and plenty of space in the service apartment. Good value for money!
Stayed 1 night in Jan 2024
Response from Rachelle on 30 Jan 2024
Dear Siva,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

10/10 Excellent

Leeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay there! I will be back!!
Stayed 1 night in Jan 2024
Response from Rachelle on 30 Jan 2024
Dear Leeanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

6/10 Okay

chris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is dated and needs an update, particularly the beds and bathroom, reception is the host modern party of the hotel. Staff were very helpful. The bed on ones in room 14 is sunken down so much, it’s so uncomfortable. The bathroom needs an update. Please get the cleaners to remove all the cobwebs and dust in the bathrooms For the price their better options in Ballarat.
Stayed 1 night in Jan 2024
Response from Rachelle on 30 Jan 2024
Dear Chris,Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. Your comments have been shared with our team for action. We do hope that you will give us the opportunity to better serve you in the near future.Sincerely, Mercure Ballarat

8/10 Good

Rea

Stayed 1 night in Jan 2024

8/10 Good

Glenys

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disappointed grandchildren when the swimming pool was not open.
Stayed 1 night in Jan 2024
Response from Rachelle on 30 Jan 2024
Dear Glenys,We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre.Thank you for sharing your experience, and we do hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Ballarat

6/10 Okay

Zam Zam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds, many facilities and wonderful staff
Stayed 1 night in Jan 2024
Response from Rachelle on 30 Jan 2024
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

8/10 Good

haylee

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff very friendly, clear and concise in direction and help. Cleanliness and housekeeping have let the property down however overall.
Stayed 2 nights in Dec 2023
Response from Rachelle on 5 Jan 2024
Dear Haylee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

10/10 Excellent

Salvatore

Travelled with partner
Quiet peaceful surroundings
Stayed 1 night in Dec 2023
Response from Rachelle on 5 Jan 2024
Dear Salvatore,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

10/10 Excellent

Joy

Stayed 1 night in Dec 2023

6/10 Okay

Robert, Yanchep

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Took a very long time to check in. Surprised that conferences are held, it is a long way from rooms to the conference centre. Great hotel next door for meals
Stayed 1 night in Nov 2023
Response from Rachelle on 18 Jan 2024
Dear Robert,Thank you for sharing your experience, and we do hope that you will give us the opportunity to better serve you in the near future.Regards,Mercure Ballarat

10/10 Excellent

PENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Hayden

Stayed 1 night in Nov 2023

8/10 Good

Amanda, Warrnambool

Stayed 1 night in Nov 2023

6/10 Okay

Amanda, Warrnambool

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place to stay....great staff and premises definitely will stay again highly recommended 👍
Stayed 2 nights in Nov 2023
Response from Rachelle on 18 Jan 2024
Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay here. This hotel room feels more like staying in a little cabin than a big chain. Each room had a dedicated free parking spot right outside the room which was so convenient. There was a buffet breakfast available which was nice, however, if you ask for a barista made coffee it costs extra and is not included in the cost of the breakfast. There is a free coffee station which you can use though if you're not fussed. The staff at the hotel were all very nice, especially the breakfast crew in the mornings. The property grounds were really nice. It was quick to drive into the town centre to get to the restaurants, however, on a Friday and Saturday night it's incredibly difficult to find parking in town unless you get there early. The only reason I gave for the lower score on the property conditions were due to the bathrooms. The rooms seem outdated and due for an upgrade, which doesn't bother me at all, but in the bathroom you could see where the affects of mould/soap scum were eating away at the silicones and gap fillers. There was also a curly hair on the toilet seat when we first checked in to the hotel.
Response from Rachelle on 15 Nov 2023
Dear Alexandra,We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre.Thank you for sharing your experience, and we do hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Ballarat

10/10 Excellent

Jacqui, Mount Tomah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2023
Response from Rachelle on 5 Nov 2023
Dear Jacqui,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

6/10 Okay

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
There was no toaaster and the fridge was way too small for staying 3 nights
Stayed 3 nights in Oct 2023
Response from Rachelle on 27 Oct 2023
Dear Jeffrey,We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre.Your feedback is very important to us and this is well noted. At the moment, since our rooms have standard amenity set-up, we strongly suggest that if you are looking for an accommodation with extra amenities and a bigger fridge the apartment is the best option to book.We do hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mercure Ballarat

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Such a shame we couldn’t check in an hour early. Not enough towels in the bathroom for all of us travelling. Room service called at an inconvenient time I asked them to come back later, they didn’t.
Stayed 2 nights in Oct 2023
Response from Rachelle on 22 Oct 2023
Dear Lee,We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre.Thank you for sharing your experience, and we do hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Ballarat

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower floor was extremely slippery. We couldn’t operate the air con, and a shower cap would be a useful addition
Stayed 1 night in Oct 2023
Response from Rachelle on 22 Oct 2023
Dear Annette,Thank you for sharing your experience, and we do hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Ballarat

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Elissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounds were gorgeous and relaxing, it was great to have undercover parking as it was raining and the rooms were very comfortable. Shower pressure was excellent too!
Stayed 1 night in Oct 2023
Response from Rachelle on 12 Oct 2023
Dear Elissa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Mercure Ballarat

4/10 Poor

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Stefanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The space we were given was big but warn out. Each light switch was warn out and discoloured, there were scratched on the walls. All but one light was cool in colour which made the space incredibly sterile. There was no chain lock on our door, and windows with locks that were missing or broken, which was worrying. Buffet breakfast was ordinary with no-one around to greet you or confirm your reservation at 8.30am. I attended the buffet earlier one day and saw the staff had a omelette station set up, which was not available during the 8.30 period, even though breakfast is until 10am. Overall we enjoyed the location and the space but everything else was pretty ordinary.
Stayed 3 nights in Sep 2023
Response from Rachelle on 1 Oct 2023
Dear Stefani,Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. Your comments have been shared with our team for action. We do hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Ballarat

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was within easy walking distance from Sovereign Hill. Room set in well maintained gardens away well away from road. Parkland and easy walking trails nearby.
Stayed 3 nights in Sep 2023
Response from Rachelle on 14 Sept 2023
Dear Lynne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

8/10 Good

George

Stayed 1 night in Aug 2023

2/10 Terrible

Tracey

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Motel room was very big in size. Found it difficult to find my room. It is like a rabbit warren. The curtains did not close properly, both bedside lamps did not work and the room was freezing cold with the heater only allowing to be turned up to a maximum of 23 degrees. Would not stay here again due to the high price. Definitely not value for money.
Stayed 1 night in Aug 2023

8/10 Good

Ronald E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Ann

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our wedding anniversary, they had champagne & treats in our room when we arrived!! Very special!!
Stayed 1 night in Aug 2023