Dear Matthew, Thank you for taking the time to share your feedback with us. We're glad to hear you found the hotel nice, but we sincerely apologize for the discomfort you experienced with the AC and any negative interactions with our team. Your comfort and satisfaction are our top priorities, and we regret that we fell short in these areas.We appreciate your understanding regarding the ongoing construction around the city and hotel. Please rest assured that your comments about the AC and staff communications have been shared with our leaders for improvement. We hope to have the opportunity to provide you with a much-improved experience in the near future.Sincerely,

Dear James A, Thank you for your continued loyalty and for choosing to stay at the Fairmont Austin. We're thrilled to hear that you had another solid experience with us.Your satisfaction is our top priority, and we're delighted to know that we consistently meet your expectations during your stays. We strive to provide exceptional service and amenities to all our guests, and we're glad to hear that we're succeeding in providing you with a memorable experience each time you visit.We appreciate your kind words and look forward to welcoming you back for another wonderful stay. Sincerely,

Dear Rosa,Thank you for sharing your feedback with us regarding your recent stay at Fairmont Austin. We apologize for any frustration caused by the unexpected fees you encountered during your visit.It's important to us that our guests feel fully informed about all charges associated with their stay, and we regret any confusion regarding the additional fee you mentioned. We strive to provide transparency in our pricing and will review our communication processes to ensure that all fees are clearly communicated to our guests at the time of booking.Please know that we value your feedback, and we will take steps to address this issue internally to prevent similar occurrences in the future.If you have any further concerns or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,

Dear Andoh Donald, Thank you for sharing your experience with us. We're delighted to hear that you had a great stay at Fairmont Austin and that you enjoyed your corner room with complimentary champagne!We apologize for any confusion regarding the deposit amount. While we strive to ensure that all booking platforms accurately reflect our policies, we understand that discrepancies can occur. We will work closely with Expedia to ensure that the information provided to guests is consistent and up to date.We appreciate your kind words about our team, and we're thrilled that they contributed to making your stay memorable. Your satisfaction is our top priority, and we're grateful for the opportunity to host you and your wife.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.We look forward to welcoming you back to Fairmont Austin in the future.Sincerely,

Dear Blaine, Thank you for sharing your feedback regarding your recent stay at Fairmont Austin. We sincerely apologize for any disappointment or inconvenience caused by our mandatory charges for services and valet fees.We understand your concerns and regret that these charges detracted from your overall experience. Please know that our aim is to provide transparent pricing and ensure that our guests receive value for the services provided. We will review your feedback internally to assess our pricing structures and ensure they align with our guests' expectations.While we regret that you would not return due to these reasons, we hope you might reconsider in the future. Your satisfaction is important to us, and we would welcome the opportunity to provide you with a more enjoyable experience should you choose to stay with us again.If there is anything else we can do to address your concerns or if you have any further feedback to share, please do not hesitate to reach out to us directly.Sincerely,

Dear Shanesha, Thank you for bringing your experience to our attention. We sincerely apologize for the confusion and inconvenience you encountered during your recent stay at Fairmont Austin.If you are open to a continued dialogue, please reach out to our Guest Experience team directly as we would appreciate the opportunity to discuss your experience in further detail. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in our hotel.Sincerely,

Dear Radha, Thank you for choosing to stay at Fairmont Austin and for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the lack of accessibility at our main doors, despite our efforts to provide a wheelchair-accessible room.We understand the importance of accessibility for all our guests, and we regret that we fell short in this regard. Your feedback is invaluable to us, and we will take immediate steps to address this issue and explore options for enhancing accessibility throughout our property.We appreciate you bringing this matter to our attention and allowing us the opportunity to improve. It is our goal to ensure that all our guests feel welcome and comfortable during their stay with us.We hope to have the opportunity to welcome you back to Fairmont Austin in the future and provide you with an improved experience.Sincerely,

Dear Guy, Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear Mark,Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear Baruch, Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear Timothy, Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear Diane, Thank you for choosing to stay at Fairmont Austin and for sharing your feedback with us. We're delighted to hear that you had a wonderful stay and that you found our property to be very nice.We appreciate your kind words about our amazing staff and their dedication to ensuring a memorable experience from the first impression to your last. However, we apologize for any inconvenience caused by the issues you encountered with the TV and amenities in your room. We're glad to hear that our team was able to address these promptly, though we regret that it didn't meet the 5-star standard you expected.Your feedback is valuable to us, and we will use it to improve our services and ensure a flawless experience for our guests in the future. We're pleased that the construction around downtown and the hotel did not impact your stay negatively.We look forward to welcoming you back to Fairmont Austin for another great experience. Sincerely,

Dear Sahand, Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear Michael, Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear Andrea, Thank you for choosing to stay at Fairmont Austin and for taking the time to share your wonderful feedback with us. We're delighted to hear that Samantha provided you with exceptional service during your check-in.Samantha will be thrilled to hear that her friendly, cheerful, and kind demeanor made such a positive impression on you. Providing outstanding service to our guests is our top priority, and we're glad that Samantha exceeded your expectations.We're also thrilled to hear that you absolutely love Fairmont in Austin, TX! Your satisfaction is our ultimate reward, and we look forward to welcoming you back for another memorable stay in the future.Sincerely,

Dear jose, Thank you for choosing to stay at Fairmont Austin and for sharing your feedback with us. We're pleased to hear that you had a fantastic experience at our hotel.We understand that the presence of homelessness around the property may have been concerning. Please know that the safety and comfort of our guests are of utmost importance to us, and we work closely with local authorities and community organizations to address these issues in a compassionate and effective manner.We're glad that despite this, you still enjoyed your stay with us. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic experience in the future.Sincerely,

Dear marylynn, Thank you for taking the time to share your rating with us. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay at Fairmont Austin.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to us directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,

Dear Daphne, Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear alison,Thank you for choosing to stay at Fairmont Austin and for rating us 5 stars. We're delighted to hear that you had an enjoyable experience with us.We look forward to welcoming you back for another fantastic stay in the future.Sincerely,

Dear Melissa, Thank you for choosing Fairmont Austin and for sharing your feedback with us. We're delighted to hear that you enjoyed our great location and that you found our service to be exceptional.Providing a memorable experience for our guests is our top priority, and we're thrilled that we were able to meet your expectations. Your satisfaction is truly rewarding for us, and we appreciate your kind words.We hope to have the pleasure of welcoming you back for another exceptional stay in the near future! Sincerely,

Dear June, Thank you for choosing to stay at Fairmont Austin and for sharing your feedback with us. We're thrilled to hear that you had a great experience during your time with us.It's wonderful to know that you found our team to be great and that you enjoyed our pool setup and rooms. Providing exceptional service and amenities is always our goal, and we're delighted that we were able to meet your expectations.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to Fairmont Austin for another fantastic stay in the future.Sincerely,

Dear Janet,Thank you for choosing Fairmont Austin for your getaway, and for taking the time to share your feedback with us. We're thrilled to hear that your stay with us contributed to a perfect, relaxing, and enjoyable experience.Your satisfaction is our top priority, and we're delighted that we were able to provide you with a memorable stay. We hope to have the pleasure of welcoming you back to Fairmont Austin for another wonderful getaway in the future. Sincerely,

Dear Apurva, Thank you for taking the time to share your rating with us. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay at Fairmont Austin.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to us directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,

Dear Donisha, Thank you for choosing Fairmont Austin for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall experience.We appreciate your constructive feedback regarding our valet service, and we apologize for any inconvenience it may have caused during your stay. Rest assured, we will review your comments with our valet team to identify areas for improvement and ensure that future guests receive a seamless experience.Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back to Fairmont Austin for another enjoyable stay in the future.Sincerely,

Dear Michael, Thank you for taking the time to share your feedback with us regarding your recent experience at Fairmont Austin. We're genuinely sorry to hear that you found our staff to be less attentive than expected.We take great pride in providing exceptional service, and we sincerely apologize if we fell short of meeting your expectations during your stay.Your satisfaction is of the utmost importance to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back to Fairmont Austin in the future and to demonstrate the high standard of service for which we are known.If there's anything specific you'd like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly.Sincerely,

Dear Dale, We greatly value and appreciate your positive and constructive feedback. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you back to Fairmont Austin in the near future.Sincerely,

Dear Stavroula, Thank you for choosing Fairmont Austin. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is incredibly important to us, and we would love to learn more about your concerns to ensure we can address them promptly.If you could provide us with additional details about your stay, we would greatly appreciate it. Please feel free to reach out to our Guest Experience team directly. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,