Exterior

Reviews of Country Inn & Suites by Radisson, Austin North (Pflugerville), TX

3 out of 5

Reviews

6.8
Rating 10 - Excellent. 329 out of 1004 reviews" "
Rating 8 - Good. 211 out of 1004 reviews" "
Rating 6 - Okay. 164 out of 1004 reviews" "
Rating 4 - Poor. 121 out of 1004 reviews" "
Rating 2 - Terrible. 179 out of 1004 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Megan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Over charged my card $165 and denied the charges and refused to refund and i was over drawn at that point and could not stay my next 2 days
Stayed 2 nights in May 2024

8/10 Good

Liza

Travelled with family
Liked: Cleanliness
I liked the service
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear guest,Thank you for your positive feedback regarding our service. We are delighted to hear that you had a pleasant experience during your stay. Providing exceptional service is our top priority, and it is rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Quinton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed your stay overall. If there's anything specific you think we could improve to earn that fifth star next time, we'd love to hear it. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Allex

Disliked: Amenities, property conditions & facilities
I booked a room online with 2 beds 2 queens. Once I arrived to the property they give a different room with one bed and bad smell also I claimed the guy front desk he gave me a different room
Stayed 1 night in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that our front desk was able to assist you with a room change. However, we apologize for the initial mix-up with your room and the unpleasant smell you encountered. Your comments will help us improve our services and ensure a better experience for our guests. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Vladislav

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting rooms, dirtiest hotel I’ve ever been in, stains all over room looked like blood stains, expected a lot more from a radisson brand hotel.
Stayed 2 nights in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience. Providing a clean and comfortable environment is a top priority, and we apologize for falling short of your expectations. Your feedback is crucial, and we'll immediately address the cleanliness issues you encountered to ensure they're not repeated. Please accept our sincere apologies, and we hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May 2024
Dear Nancy,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd love to welcome you back for another memorable visit.Sincerely,Hotel Manager

2/10 Terrible

Kristi

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give negative stars I would do it. Absolutely THE worst hotel I've ever stayed at. Trash bag was left outside the room and the SMELL!! YUK!! We actually brought in a large group of family in town for a funeral. All but us left the hotel - bed bugs, roaches, and our tub alone had a whole underneath the mat. Nasty, nasty, nasty. No Raddison-affiliated hotels for me. EVER.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,We are sincerely sorry to hear about your disappointing experience during your recent stay. Your feedback is deeply concerning, and we apologize for the cleanliness and pest issues you encountered. This does not reflect the high standards we strive to maintain. We take your comments seriously and will address them promptly to prevent similar issues in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Masayoshi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed 3 nights. moldy smell and wet carpet. dirty towels, had to ask for replacement. no housekeeping though I requested on time. breakfast was OK. overall, badly maintenanced hotel and will be time last time to stay.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered, including the moldy smell, wet carpet, and lack of housekeeping. Your feedback is invaluable, and we'll address these concerns promptly to ensure improvements are made. We appreciate you bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Pete,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 Excellent

Marisabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Inka chicken right next to the hotel is a great dinner option. Beds were comfortable and room as big. Breakfast had waffles eggs biscuits and cereal.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Marisabel,Thank you for your perfect rating and positive feedback! We're glad to hear that you enjoyed our hotel's location and found it convenient, especially with the nearby dining option at Inka Chicken. It's wonderful to know that you found the beds comfortable, the room spacious, and that you enjoyed our breakfast offerings. Providing a comfortable stay and a variety of breakfast options for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Rigoberto

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,Thank you for your positive feedback regarding our friendly staff. We strive to provide exceptional service to all our guests, and we're delighted that our team made a positive impression on you. If your travels bring you back to our area, we'd love to welcome you back for another great stay.Sincerely, Hotel Manager

8/10 Good

Todd

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom facets did not work very well especially in the bathtub/shower. Everything else was alright.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the bathroom faucets, particularly in the bathtub/shower area. Your feedback is valuable, and we will address this issue promptly to ensure it is resolved for our future guests. We're glad to hear that overall your stay was satisfactory, and we hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Manager

10/10 Excellent

L.

Liked: Staff & service, amenities, property conditions & facilities
It was a very great day friendly employees. I loved it.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your positive feedback. We're thrilled to hear that you had a very great stay with us and that our employees made your experience enjoyable! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 Good

Lonnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel to have lots of character. We strive to create a unique and memorable experience for our guests, and we appreciate your positive comment. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

John, Coronado

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A/c in first room was on the fritz. Both rooms well-worn.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,We apologize for the issues you experienced with the air conditioning and the overall condition of your rooms. This is not the standard we aim to uphold, and we appreciate your feedback. Rest assured, we will address these concerns to ensure a more comfortable and enjoyable stay for our future guests. Thank you for bringing this to our attention.Sincerely,Hotel Manager

2/10 Terrible

James

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid to reserve a night that at this location after arriveing we wanted to go eat and had to work.we nitic d that our room door did not lock the. We went to speak with front desk
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced with the room door lock during your stay. Ensuring the safety and security of our guests is our top priority, and we regret that this issue occurred. Your feedback is valuable to us, and we will address this promptly to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Angelita

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff didnt clean rooms,we didn't get clean towels,no toiletries,they didn't throw our trash,the pool looked cloudy,it smelled like pure smoke inside and outside of the hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is not reflective of the high standards we strive to uphold. Please know that we take your feedback seriously, and we are addressing these concerns with our team to ensure they are not repeated. We understand the importance of cleanliness and guest comfort, and we are committed to making necessary improvements. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Johanna, Gurabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, you can walk to Inka chicken (delicious chicken and stuffed yuca).
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our rooms to your liking. It's great to know that you also appreciated the convenience of being able to walk to Inka Chicken for delicious food. We hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Manager

4/10 Poor

Giselle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó el olor que tenia el hotel ni el cuarto. La bañera estaba rota. El hotel esta descuidado y viejo. Podrian mejorar
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Giselle,We apologize for the unpleasant smell in the hotel and room, as well as for the broken bathtub. Your feedback regarding the condition of the hotel and room is concerning, and we regret any inconvenience caused. We take your comments seriously and will address them promptly to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your feedback. We value your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

6/10 Okay

Stephanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place smelled wet/moldy.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Stephanie,We apologize for the unpleasant odor you experienced during your stay. Addressing any issues related to odors or mold is a priority for us, and we will investigate this matter promptly to ensure it is resolved. Your comfort is important to us, and we regret any inconvenience caused. We appreciate your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Apr 2024
Dear Ashley,We're deeply sorry to hear that your experience with us fell short of your expectations. Your feedback is important to us, and we would like to understand more about what went wrong during your stay. Please reach out to us directly so we can address your concerns and work to make things right. We value your feedback and hope for the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Carnell

Great
Stayed 1 night in Mar 2024
Response from Shreya Anand on 30 Mar 2024
Thank You!

2/10 Terrible

Dominique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I will not be back here!!
Stayed 1 night in Mar 2024
Response from Shreya Anand on 30 Mar 2024
Thank You!

6/10 Okay

ricardo, mission

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Ok
Stayed 2 nights in Mar 2024
Response from Shreya Anand on 30 Mar 2024
Thank You!

6/10 Okay

Anthony M.

Stayed 4 nights in Feb 2024
Response from Shreya Anand on 30 Mar 2024
Thank You!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower didn't have good pressure and it was very difficult to calibrate the temperature.
Stayed 1 night in Mar 2024
Response from Shreya Anand on 30 Mar 2024
Thank You!

6/10 Okay

JENNIFER

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a roach in the first room of the suite and the trash container at the entrance was overflowing with broken beer bottles all around. The elevator is old and feels old and unmaintained. The room's furniture is old and dirty. The good parts are that it is quiet and the beds and bathroom seem clean. Also, the pillows are comfy.
Stayed 3 nights in Mar 2024
Response from Shreya Anand on 30 Mar 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

2/10 Terrible

PAMELA, DALLAS

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was traveling through with my husband and 1 year old. The room was dirty and reeked of cigarette smoke even though this was supported to be a non-smoking room. There were stains all over the upholstery and carpet. The carpet floor was sticky and smelled of humidity. Nothing in this suite was clean. We were so exhausted that we just tried to make it through the night and left really early the next day even though we had booked 2 nights. I would not recommend this place to anyone.
Stayed 2 nights in Mar 2024
Response from Shreya Anand on 30 Mar 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Shreya Anand on 30 Mar 2024
Thank You!

8/10 Good

Esmeralda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe
Stayed 1 night in Feb 2024
Response from Shreya Anand on 28 Feb 2024
Thank You!

8/10 Good

Dayveon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Shreya Anand on 28 Feb 2024
Thank You!

2/10 Terrible

Jamie

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Checked in and the first room smelled like cigarette smokes and was supposed to be a smoke free room. There was pet hair on the couch, white powder on the dresser and someones body spray in the room. So we requested a 2nd room. Upon entering there appeared to be a used condom on the floor.
Stayed 1 night in Feb 2024
Response from Shreya Anand on 28 Feb 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Antwan

Stayed 1 night in Feb 2024
Response from Shreya Anand on 30 Mar 2024
Thank You!

2/10 Terrible

Jeree

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Shreya Anand on 28 Feb 2024
Thank You!

4/10 Poor

Brandi

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I think the hotel looks older in person than it does in the pictures. The staff was nice, so no complaints there. The hotel is definitely old. The elevator smelled old, the room smelled old. Everything smelled old. The A/C was ancient—like one of those dials from the 70s that you have to guess what the temp is being set to. It had a wall unit, but it didn’t work. The carpet was stained and someone had moved the tv console to the side, revealing debris that housekeeping didn’t clean up. The tub was clogged, so I had to call for maintenance and wait until morning for it to get fixed. I have a habit of bringing my own clean bedsheets, but I could still smell the old stench of the room while trying to sleep. I even had an air freshener. I honestly wanted to leave the same night, but because it was too much trouble, I stayed. I hated it though. Breakfast was available, but I didn’t bother trying it because considering the poor upkeep of the rooms, I didn’t have confidence in the cleanliness of the kitchen. Long story short, I won’t be booking there ever again.
Stayed 4 nights in Feb 2024
Response from Shreya Anand on 28 Feb 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Shreya Anand on 31 Jan 2024
Thankyou!

10/10 Excellent

Mario

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shreya Anand on 31 Jan 2024
Thankyou!

2/10 Terrible

Linda

Stayed 1 night in Jan 2024
Response from Shreya Anand on 31 Jan 2024
Thankyou for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Shreya Anand on 31 Jan 2024
Thankyou!

6/10 Okay

Jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good for price
Stay was ok for the price maybe just some pest controll friendly staff went just for 2 nights
Stayed 2 nights in Jan 2024
Response from Shreya Anand on 31 Jan 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk attendant upon our arrival was excellent. The AC unit in the room was a bit inconsistent but overall a good stay.
Stayed 2 nights in Jan 2024
Response from Shreya Anand on 31 Jan 2024
Thankyou for your feedback!

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thankyou!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with everything, would stay again.
Response from Shreya Anand on 28 Feb 2024
Thank You!

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thankyou!

10/10 Excellent

Cody

Business traveller
Pleasantly surprising experience
I’m in the Austin area frequently on business and it’s been difficult to find a decent hotel at the rate that my agency allows but I’ve now found one here. Now, this is where I’ll be staying in the future.
Stayed 1 night in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thankyou for your feedback!

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
I was disappointed with this hotel. The facilities were a bit run down and the cleanliness was not on the great side. I have stayed at worse places, but I would not go back there.
Stayed 4 nights in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thank you for taking the time to reach out to us. We are saddened to know that your experience was anything less than satisfying. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Juan

Stayed 2 nights in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thankyou!

2/10 Terrible

Prentiss M

Stayed 1 night in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thankyou for your feedback!

8/10 Good

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The size was very good.
Stayed 1 night in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thankyou!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for a good price
Stayed 1 night in Dec 2023
Response from Shreya Anand on 31 Jan 2024
Thankyou!