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"Beautiful location with lovely, comfortable accomodation. The night staff were very friendly, accomodation and helpful on our arrival. We felt very welcome. However the day time reception staff were quite abrupt and rude not only to us but we watched a few other guests get 'told off' for petty things. Was rather unfortunate to witness. It spoilt the mood immediately. The lounge area was so relaxing with gorgeous views. The pool area was nice and clean but the floors are quite smooth and slippy!"

"Excellent location and property well presented "

"Clare, our host was very helpful and the apartment we stayed in was like a home away from home, suited us perfectly, as wee had our dog with us too. "

"Lovely hotel very enjoyable stay great staff"

"2nd visit very good even had Chirstmas tree in lodge The lodge was comfortable The food in restaurant delicious I hope to stay again next year xx"

"Stunning hotel, lovely food and very reasonably priced. Will definitely stay again."

"Really excellent hotel - everything about it was superb: Rooms, staff and food and all at a really good price. One of the nicest hotels we've ever stayed in, would thoroughly recommend it!!!"

"Good room, very good staff and a lovely breakfast."

"The room was fantastic, the staff were helpful and very friendly, the food and whisky excellent!"

"Beautiful room, clean, lovely touches throughout, exceptional attention to detail and an amazing breakfast. The owners were friendly, knowledgeable about the area and really nice to deal with. "

"Great "

"Great hotel,helpful staff"

"Lovely hotel, would definitely stay here again "

"Very clean and well maintained property. Short and easy walk into the town centre. We would stay again and recommend it to anyone "

"The views from this room are just tremendous! A lovely comfortable stay! Back next year"

"Very clean and central. Would recommend! Spiral staircase was a bit steep."

"First time at the western house hotel and was very impressed. First impressions are important and the member of staff at reception was welcoming and super efficient..she sorted out dinner for us and went over and above to ensure a great stay. Room was spacious and clean. Huge bathroom! Breakfast was amazing and fantastic value.. Would definitely recommend..."

"This hotel has now become a Premier Inn. We booked in March to stay at the Holiday Inn Express. We received an email from Premier Inn saying they would honour our booking. This was not quite the case and we are still waiting to hear from Premier Inn. Having paid in full through Expedia, was told at reception on booking in that we haven't paid so a credit card was presented and payment taken (again) from that. When we checked out, I had the email confirmation from Expedia which stated it had been...

"Lovely premises, very comfortable and quiet. In an excellent location for the centre of Ayr. "