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W Amsterdam - Amsterdam Hotels

W Amsterdam

Spuistraat 175, Amsterdam - Map
"Great hotel, poor service "
The room was nice as a standard exchange (exchange building) king room. It was clean and has small amenities especially a plug converter which was great! The mini was full and had everything needed for the weekend stay. When ordering food I found that were was lack consistency. Initially, I ordered the breakfast and so did my partner, somehow hers came with toast and when ordering over the phone to a member of staff they had no idea what was included and asked me to refer back to the menu each time and advised I ordered extra toast (which totalled to €16). We also asked for scrambled eggs but well done and they presented us with what looked like porridge. The eggs were not to our liking. When the breakfast came, it was cold and this was 'due to the busy morning' - This is not for the customer to bare. Although the breakfast was ok, it sure wasn't worth the €56 considering the small cup of overcharged hot chocolate. I gave them the benefit of the doubt, and later that day ordered a hot chocolate to my room. I expressed my concerns to the lady on the phone explaining that the hot chocolaye served with my breakfast was too small and if they could perhaps make it in a bigger mug, I'd gladly pay the difference. She advised they are of standard sizes and I could order two if that helps. So I did. My hot chocolate arrived, this time in two large tumblers. I bit off more than I could chew. I was confused by the lack of consistency.
Traveller from UK
Located in Amsterdam City Centre, this luxury hotel is steps from Royal Palace and New Church. Dam Square and Anne Frank …More

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