Xcacel-Xcacelito Sanctuary Hotels in Riviera Maya, Mexico

We Loved the quiet atmosphere within the Oasis Tulum Hotel. Everyone was courteous. The buffet was wonderful (large selection) fresh fruit. The servers were great, someone was always there to provide you drinks. The rooms were clean (great air conditioning) and the cleaning staff was very professional. Our room was a standard room garden view. The beach was beautiful, better than some of the other hotels (did not have sand bag wave stops) perfect for snorkeling (lots of fish). You could take long walks in either direction along the beach. The hotel is close to the Tulum ruins, Coba, Akumal and The Playa del Carmen - you could take a bike from the hotel to the main road and catch a local bus. We will be back and would recommend this hotel to all.

We have stayed at this hotel eight times. It is quiet and away from the crowds, which is exactly what we love about it. The staff is very friendly and accommodating. We have never seen the famous Akumal turtles while snorkeling at the beach in front of this hotel, but Akumal Bay is about 10 minutes away and we did see them there! We always rent a car at the airport and can see something new every time we venture out!

The place was beuatiful. Quiet. Peaceful. Super clean and a very nice staff. You can tell they work very hard to make your stay comfortable.

Hotel renovations complete. Rooms are clean, beds comfortable, consistent internet access. We wanted small resort and thoroughly enjoyed simple amenities, quiet environment (no TVs blaring), no waits at restaurant. All staff were friendly and helpful. Varied menu at on-site restaurants, nice art gallery, easy access to snorkeling, fishing, diving activities that the Akumal Dive Center staff are happy to get you set up with. YalKu lagoon 1.75 mi north of hotel on walkable road (great route for daily run and also additional dining options along this route too). Beach gets crowded by noon as public access is nearby. Didn't really bother us other than the boomboxers who seem to presume we all want to listen to their music (happened once). Can walk south on beach for about 1.5 miles. New resorts going up and really are beach hogs, extending palapas to nearly the edge of the water. Nice beach walk none the less. Take The Collectivo for inexpensive ride down to Tulum or further points south.

Nice atmosphere, comfortable, helpful and friendly staff

It was a great place. The food was amazing. It was low key but had everything that you needed. I will definitely go back again in the future.

It has been great, again... The staff is unreal, reactive, helpful and very well trained. If the management create some rooms with noise proof sleeping rooms, for those that cannot party or do not want to get up when half of the hotel guests returning at 1-1.30pm, than I would give 100% to this team. I am developing hotels in Europe and this was a priceless experience. Thank you!

This was a wonderful resort with wonderful employees a great beach, snorkeling with great staff and kids club. We travel to a different place every year and this was one of the cleanest places I have ever seen. We loved the resort and staff the only issue were uncomfortable beds ask for extra top and the food was ok but just like any other island. Go for the upgrade to ocean so worth it building 19 was the best. Totally would return to this resort or one of the sister resorts owned by this hotel.

best resort experience ever. staff were just incredible. first experience at this type of resort & we are now converted