Location was good for this hotel. Walking distance to shopping mall, jonker street and many more.
The setback was, front desk staff took a very long time to check in a guest, more than 15 minutes, and the queue is getting longer.. From my observation, they are trying to get a clean room for the guest although check in time is 3pm. At that point, it was only at 1150am.
He should have inform the guest to come back at 3pm instead of keep looking at the PC. We have requested to have a 2 bedroom with 2 twin beds and it has been confirmed upon registration.
When we came back at 7pm to get our room key, we were being told that the room is not available, and we were being assigned to 1 king and 1 twin bed. Kinda upset but as we are quite tired, we do not want to pursue further as my friends (two ladies) do not mind to sleep on the king bed, and myself and another friend on twin bed.
Room was ok, but need it needs a major refurbishment, and cleaniness needs to improve further.
By far the best hotel that can be near the city centre and river side . Walking distance to the main attractions . The hotel staff was nice and the service was very good. The breakfast was very good as well. Only thing that bothered us was that every day I had to ask the reception to get hot water fixed . And the carpets in the room were dirty and I guess vacuuming wasn't done on a daily basis . Over all I like this hotel worth the amount I paid
Kam from singapore
The BEST WESTERN Wana Riverside Hotel is centrally located on the Melaka River in the heart of the UNESCO World Heritage …More
We stay in the Ramada maybe half a dozen times per year as Melaka is my hometown. The owners already know the renovation that is needed and it is now ongoing - better late than never. Other hotels in Melaka are newer and may offer an overall better package but we like the familiarity of going back to the same place where the staff remember us. So we'll have to wait and see what the renovation does to the rooms but the food seems to have improved even though before it was reasonably good. We're still disappointed with the pool - they have a great deck but as the pool is open to the wind the water is invariably freezing cold and therefore basically hardly used. One other good point, as the hotel is away from the Mahkota area, it is relatively easy to access even in the busiest periods - to get to the more central hotels you have to fight through huge traffic jams - not ideal when trying to chill on holiday.
Steve from Kuala Lumpur
The best 5 star hotel accredited by Melaka Tourism Awards 2010/2011 is situated in the heart of the historical city of …More