West Austin Kid friendly Holidays

Exceptional in every way! The room was great, the staff was incredible. I travel extensively and have never had staff be so attentive. I really great experience overall.

Pros: great location. Nice small pool area. Comfortable bed and linens. Cons: Room wasn’t ready for more than two hours after check in time. Hotel bar seems to frequently close for private events. Shower never got more than luke warm. Room had a funky mildew smell.

Great location with very Austin like decor.

The bar, the live music, the accommodating staff, the fully stock mini fridge, the complimentary microwave...all things and more, best hotel i ever stayed in.

Amazing customer service

Great hotel right in the thick of things.

Great staff! Great food! We stuffed ourselves for breakfast both mornings it was so good. Thank you for keeping it open until 11am. The only part that we don’t really like and the reason why I didn’t give it 5 stars is we couldn’t just take our stuff up to our room by ourselves with the cart. I understand you have a policy, but my husband didn’t want me to go by myself with a strange man while he parked the car. So I had to wait for him to do that which took a while since the garage is so far from the lobby. It would’ve been much easier for us to be able to take the stuff to our room and then come back down for the car as we were going right back out. Other than that, everyone was very helpful. The breakfast manager was very nice. The late night bartender was very nice as well. The drinks were delicious. So overall very good experience. Next time we go, we’ll know what to do.

Clean and great customer service!

Exceptional in every way! The room was great, the staff was incredible. I travel extensively and have never had staff be so attentive. I really great experience overall.