Zona Dorada Hotels, Mazatlán

"We love the cleanliness and view from our room. The pool was also great. "

"Clean rooms, run out of pool towels"

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"Everything was perfect!!"

"I reserved a room that had no refrigerator. The front desk has a refrigerator for medication only. I gave them my $1,400 medication and 2 days later. When I went to pick it up. The bag was full water on the bottom and all 4 cardboard boxes soaked. I asked where it was stored? And ask to speak to a manager. The manager did not apologize, or admit any responsibility. Instead tried to blame me or pharmacy for condition of medication. When clearly it was contaminated during their care. Manager didn’t offer to replace either. Only caused me stress and anxiety the rest of my vacation. I was left disappointed in their lack of hygiene. As, they do not care for their guests health! Pool is extremely filthy. Even with googles on, I could see in front of me. The security is non exsistant, just walked around in circles. Yet allowed group grown adults to drink Pacifico inside pool. How is this sanitary ? Not to mention this is not family friendly. If you care about your health, do not stay here. They are cleaner hotels that value their customers."

"The food was tasty. The staff was courteous and attentive. The hotel is beach front so it was nice to go from the pool to the beach with ease. The views from the room were beautiful and you are able to relax on the balcony. The hotel in itself is dated and would be much nicer is it was renovated. The A/C in the room does not have a good air flow and will only cool the area immediately in front of it and not the entire room. The elevators are very small and during our stay, one of the elevators was out of service, which made for long wait times to go up to our room or us needing to take the stairs. Overall, the hotel is okay and I give it 3out 5. This would not be my first choice in hotels next time I’m visiting Mazatlan. "

"It’s very convenient with the Panama restaurant but it’s time to update the hotel. Staff is very friendly and helpful and room very clean. "

"Excellent!!"

"The view to the beach was spectacular. Breakfast was always fresh. "