I have travelled all over Europe and America, and I must say this hotel was the biggest surprise. Very clean, great food, nice people, yes the rooms are basic but I go to Zermatt every year, and this is the only hotel I would stay in moving forward. When you are on a hiking holiday, you want a place to come back to where you can recover and chill out, and this place was fantastic. We moved on after to Interlaken, and the hotel we chose wasn't half as good, and you really realise the difference after a long day. Incredible place, very easy five stars, and if you are going to Zermatt, and want a great 0lace that ticks all of the boxes, stay here.