Front of property - evening/night

Reviews of Hotel Jägerhof

3 out of 5
Hotel Jägerhof
Steinmattstrasse 85, Zermatt, VS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 493 out of 732 reviews" "
Rating 8 - Good. 215 out of 732 reviews" "
Rating 6 - Okay. 22 out of 732 reviews" "
Rating 4 - Poor. 0 out of 732 reviews" "
Rating 2 - Terrible. 2 out of 732 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Jägerhof Team on 21 Mar 2024
Dear Jeffrey,Thank you for your Feedback.We hope to welcome you again and until then we wish you all the best. Friendly regards

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice single room and served my purpose well. If you’re looking for luxury this isn’t the place but for the price and the time I was there the room and the staff were great.
Stayed 7 nights in Mar 2024
Response from Jaegerhof Hotel & Apartments on 9 Mar 2024
Dear MarissaThank you for your positive review.We are happy, that you have liked your stay in our hotel and hope to welcome you another time again.Friendly regards from the snowy Zermatt.Your Jaegerhof-Team

10/10 Excellent

Dusanka

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Family run hotel, professional and friendly staff with high standard of service. A perfect destination to say when in Zermatt
Stayed 7 nights in Feb 2024
Response from Dusanka on 4 Mar 2024
Dear DusankaThank you very much for your kind words and for taking the time to write this detailed review! It's great that our hotel was perfect for your time in Zermatt and that you enjoyed your stay with us.We wish you all the best and hope to see you again! Best regards from sunny ZermattYour Team Jaegerhof!

10/10 Excellent

Eri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Feb 2024
Response from Jaegerhof Hotel & Apartments on 28 Feb 2024
Dear Eri,Thank you very much for the full score, we were very pleased and hope that you will visit us again soon!Friendly regards from Zermatt.Your Jaegerhof-Team

10/10 Excellent

Siddharth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff (especially Nico, Danielle and Maria) were very helpful, knowledgable and kind. It's a family owned hotel and the owners continually checked in with the guests. The rooms are clean. We had a lovely view of the Matterhorn from our balcony. The TV is on the smaller side but we didn't even switch it on so we didn't care. We only ate dinner at the hotel once but it was very good. The location is a quick 5-7 minute walk to the main street and a few minutes from the bus route to the ski lifts. They also have a ski room which makes things convenient.
Stayed 3 nights in Feb 2024
Response from Jaegerhof Hotel & Apartments on 28 Feb 2024
Dear Siddharth,Thank you very much for your kind words and for taking the time to write this detailed review!It's great that our hotel was perfect for your time in Zermatt and that you enjoyed your stay with us.We wish you all the best and hope to see you again!Best regards from sunny Zermatt.Your Jaegerhof-Team (including Daniela, Maria and Nico)

8/10 Good

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Likes: Nico at Front Desk was excellent, helpful and knowledgeable. Breakfasts; Comfortable bed; View of Matterhorn; Place to store skiis. Shuttle to/from train station. Needs Improvement: Rooms did not have refrigerator/microwave/sink/coffee machine/ forks/knives/plates; No thermostat to control room temperature- very hot and very dry. Suggestions:Far from ski lifts - addtional $12 cost each way for taxi. Maybe provide a shuttle for ski lifts.
Stayed 5 nights in Jan 2024
Response from The Jägerhof Team on 26 Feb 2024
Dear Erwin, Thank you for your feedback. We are glad to hear that you enjoyed your stay in our Hotel.We try to improve year after year...and we are work on it.We hope to welcome you again and until then we wish you all the best.Friendly regards

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Jägerhof Team on 26 Feb 2024
Dear Brenton, Thank you for your feedback.We are glad that you enjoyed your stay and hope to welcome you again.Friendly regards

8/10 Good

Hossein

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and cozy place, close to all the shops and restaurants
Stayed 6 nights in Feb 2024
Response from Hossein on 15 Feb 2024
Dear Hossein,Thank you very much for the great review, we were very pleased and hope that you will visit us again soon!Your Team Jägerhof!

10/10 Excellent

Frank, North Wales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with our stay at Jagerhof. The staff was welcoming and helpful. The rooms were clean and comfortable. Just wish that there were more counter space and hooks in the bathroom. The restaurant served delicious meals. The complimentary breakfast was a full buffet with good selections. Would stay there again!
Stayed 4 nights in Jan 2024
Response from Jaegerhof Hotel & Apartments on 13 Feb 2024
Dear Frank,Thank you very much for your kind words and for taking the time to write this detailed review!It's great that our hotel was perfect for your time in Zermatt and that you enjoyed your stay with us.We wish you all the best and hope to see you again! Best regards from sunny Zermatt

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Walking 0.4 miles to the nearest lift was a chore. The bus was moderately useful. The property and staff were terrific.
Stayed 8 nights in Feb 2024
Response from Jaegerhof Hotel & Apartments on 12 Feb 2024
Good morning Donald,Thank you very much for your review. We are very pleased that you enjoyed your stay with us. We always strive to provide a good service. It makes us proud that you were satisfied with us.Friendly regards from Zermatt.Your Jaegerhof-Team

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 3 nights in Jan 2024
Response from George on 8 Feb 2024
Dear George,Thank you very much for your review We look forward to welcoming you back to our hotel.Your Jägerhof Team.

10/10 Excellent

Shaohua, Sammamish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Shaohua on 18 Jan 2024
Dear ShaohuaThank you very much for your review, we were very pleased and hope that you will visit us again soon!Your Team Jägerhof.

10/10 Excellent

Jaskarn

Stayed 4 nights in Jan 2024
Response from Jaskarn on 10 Jan 2024
Dear Jaskarn,Thank you very much for the full score, we were very pleased and hope that you will visit us again soon!Your Team Jägerhof

8/10 Good

Choon Hong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property off the main street. Amenities are lacking in room (no slippers, toothpaste, toothbrush, kettle). Restaurant has a good dinner variety but average (strange) service.
Stayed 2 nights in Dec 2023
Response from Choon Hong on 10 Jan 2024
Dear Choon HongThank you very much for your kind words and for taking the time to write this detailed review! We are working every day to improve.We wish you all the best and hope to see you again! Best wishes from sunny ZermattYour Team jägerhof

10/10 Excellent

Tiffany

Stayed 2 nights in Dec 2023
Response from The Jägerhof Team on 13 Jan 2024
Dear Tiffany, Thank you for your stay with us.We hope to welcome you again in the future and until then we wish you all the best.Friendly regards

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice cottage hotel, clean and spacious for family. The only short coming is the location is far off from the Main Street, 15min walking distance. Hotel provided free shuttle car to pick up and drop off to/from zermatt train station. For drop off, you are required to inform in advance to avoid late rushing for your train schedule as sometime the shuttle could have fully booked during peak season.
Stayed 2 nights in Dec 2023
Response from Alice on 10 Jan 2024
Dear AliceThank you very much for your kind words and for taking the time to write this detailed review! We are working every day to improve.We wish you all the best and hope to see you again! Best wishes from sunny ZermattYour Team Jägerhof

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Would come back again
Stayed 4 nights in Dec 2023
Response from Benjamin on 10 Jan 2024
Dear Benjamin,Thank you very much for the full score, we were very pleased and hope that you will visit us again soon!Your Team Jägerhof

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful property with a great breakfast every day to get you started before skiing. Nico at reception was welcoming and helpful, as was the entire staff.
Stayed 5 nights in Dec 2023
Response from John on 10 Jan 2024
Dear JohnThank you very much for your kind words and for taking the time to write this detailed review! We are very pleased that our hotel and especially our breakfast was perfect for your stay in Zermatt and that you enjoyed your stay with us. Your Jägerhof team.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Jägerhof was wonderful, the staff very friendly and helpful. Also every dish we tried in their restaurant was delicious.
Stayed 3 nights in Oct 2023
Response from Mario on 10 Jan 2024
Dear Mario,Thank you very much for your review, we are very pleased that everything was perfect with you and that our restaurant was wonderful. We hope that you will visit us again soon! Your Team Jägerhof

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so helpful and friendly. The room and the facilities were great.
Stayed 5 nights in Nov 2023
Response from Jane on 10 Jan 2024
Dear Jane,Thank you very much for the full score, we were very pleased and hope that you will visit us again soon!Your Team Jägerhof

10/10 Excellent

Yarelis

Stayed 2 nights in Nov 2023
Response from Yarelis on 10 Jan 2024
Dear Yarelis,Thank you very much for the full score, we were very pleased and hope that you will visit us again soon!Your Team Jägerhof.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommend!!
Stayed 2 nights in Nov 2023
Response from The Jägerhof on 28 Nov 2023
Dear Miriam, Thank you for your feedback.We are glad that you enjoyed your stay with us and hope to welcome you.Friendly regards

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible welcome ,views from the room were outstanding, extremely convenient ,ten minute walk to the railway station (gornergrat bahnhof) and to glacier paradise cable car ,cannot recommend Daniella and the staff enough .if i had to find any negative at all ,its that theres no tea/coffe/kettle in the room ,but there's plentiful coffee downstairs in the lounge .wholeheartedly recommended ,we'll be back!
Stayed 4 nights in Nov 2023
Response from Maria Silva on 7 Nov 2023
Dear Neil,Thank you very much for your kind words and for taking the time to write this detailed review! It's great that our hotel was perfect for your time in Zermatt and that you enjoyed your stay with us.We wish you all the best and hope to see you again! Best regards from sunny Zermatt

10/10 Excellent

Jian An

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jaegerhof Hotel on 27 Oct 2023
Thank you for the full score, we were very pleased and hope you will visit us again soon!

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Oct 2023
Response from Hotel Jaegerhof on 27 Oct 2023
Thank you for the full score, and the nice words, we were very pleased and hope you will visit us again soon!

10/10 Excellent

Patricia

Stayed 2 nights in Oct 2023
Response from Hotel Jaegerhof on 27 Oct 2023
Thank you for the great review, we were very pleased and hope you will visit us again soon!

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel.. The staff was outstanding- friendly and courteous- we had four adults and had a family room .. two very comfortable beds in a very nice room .. Breakfast was so good - a big variety of food and very very good ! Highly recommend this hotel !!! So glad we stayed here
Response from The Jägerhof Zermatt on 9 Oct 2023
Thank you very much for your kind words and for taking the time to write this detailed review! Super that our hotel was perfect for your time in Zermatt and that you enjoyed your stay with us. We wish you all the best and hope to see you again! Best regards from sunny Zermatt

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every detail was exceptional! The facility, rooms and the staff! The staff was so kind and so helpful!
Stayed 1 night in Sep 2023
Response from The Jägerhof Team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Lourdes

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The check in was so smooth and Nico gave us good information on how to get around the area. Breakfast is also good and the room (we reserved room for 3 adults) is bery modern and spacious. There were kids that are a bit noisy in the corridor around 10pm but other than that all is well.
Stayed 1 night in Sep 2023
Response from The Jägerhof Team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Narasimha Rao, Ashburn

Stayed 2 nights in Sep 2023
Response from Hotel Jaegerhof on 27 Oct 2023
Thank you for the full score, we were very pleased and hope you will visit us again soon! Sunny regards from Zermatt.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay. They were very friendly and helpful. We had an amazing view of the Matterhorn.
Stayed 5 nights in Sep 2023
Response from The Jägerhof team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

8/10 Good

Christopher

Stayed 2 nights in Sep 2023
Response from Hotel Jaegerhof on 27 Oct 2023
Thank you very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

8/10 Good

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a few minutes walk from town centre/rail stn. Easy to find once you get used to the winding Zermatt streets. There is a phone at rail stn with all hotel no.s to ring for a pickup lift to hotel. Staff were helpful and pleasant to deal with. My single room was compact but clean and comfortable. Breakfast was plentiful. Could do with a small kettle in the room. Did not like some guests taking photos and videos at breakfast.
Stayed 3 nights in Sep 2023
Response from The Jägerhof Team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

CHEE KONG, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staffs. Breakfast is excellent
Stayed 1 night in Sep 2023
Response from The Jägerhof Team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet yet only a few minutes from shops and restaurants.
Stayed 2 nights in Jul 2023
Response from The Jägerhof Team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
We enjoyed our 2 night stay very much. Nico at reception was very helpful and nice as was every staff member we came into contact with. Breakfast had a wonderful assortment of food.
Stayed 2 nights in Sep 2023
Response from the Jägerhof team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No free coffee, smoking neighbours on the deck
The room was comfortable, the view from our balcony was amazing and the breakfast was very good. However, in a 3 week trip with multiple hotel stays, this was the only one that didn’t have free coffee (hotels.com said it did, but it was wrong), or access to a fridge. Our deck neighbour was also a chain smoker and the smoke came in our room if we had the window open - and it was a very hot few days. It also spoiled our enjoyment of our deck. Given how many hotels there are in Zermatt, I wouldn’t stay here again
Stayed 3 nights in Aug 2023
Response from The Jägerhof Team on 2 Oct 2023
Dear Gillian,Thank you for your feedback.We provide a electric Kettle.Unfortunately our rooms don't have a coffee maschine but we have a bar in our Hotel.We work every day to improve ourselves again and againWe will be glad to welcome you again Kind regards from Zermatt

10/10 Excellent

Arianne

Stayed 3 nights in Aug 2023
Response from The Jägerhof Team on 2 Oct 2023
Thanks very much for your stay and your feedback! We wish you a wonderful autumn and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel service we had in all our trip to Switzerland! I communicated with them so that the hotel staff picked us up by taxi from our train to Zermatt. The room (highly recommend getting one with Matterhorn view) was beautiful. The staff was INCREDIBLE- when we made our reservation for dinner (which was amazing by the way) they even decorated the table for my wife’s birthday! We had the best time from start to finish thanks to Hotel Jägerhof. When we come back to Zermatt we will likely be staying there again :)
Stayed 2 nights in Aug 2023
Response from The Jägerhof Team on 26 Aug 2023
Thank you very much for your stay and your feedback! We wish you a wonderful spring and all the best and hope to see you again! Kind regards from sunny Zermatt

8/10 Good

Yuichi, Ageo

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from The Jägerhof Team on 20 Aug 2023
Dear Yuichi,Thanks very much for your stay and your feedback! We wish you a wonderful spring and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from The Jägerhof Team on 20 Aug 2023
Dear Edward Thanks very much for your stay and your feedback! We wish you a wonderful spring and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Theresa

Stayed 2 nights in Aug 2023
Response from The Jägerhof Team on 20 Aug 2023
Dear Teresa,Thanks very much for your stay and your feedback! We wish you a wonderful spring and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Jägerhof Team on 20 Aug 2023
Thanks very much for your stay and your feedback! We wish you a wonderful spring and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent. Felt welcome. Breakfast was delicious.
Stayed 2 nights in Jul 2023
Response from Hotel Jägerhof on 23 Jul 2023
Hello thank you for your excellent rating, We are happy to hear that you enjoyed your stay in our hotel in Zermatt. We hope to see you again next time you visit our hotel in Zermatt. Greetings from Zermatt

8/10 Good

Gail, Mounds View

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay. Staff was.wonderful and very friendly and helpful. View was beautiful.
Stayed 4 nights in Jul 2023
Response from Hotel Jägerhof on 23 Jul 2023
Thank you for your excellent rating, We are happy to hear that you enjoyed your stay in our hotel in Zermatt. Greetings from Zermatt

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Had a quick 2 night stay here in a single room. Very clean and comfortable, friendly staff, and quick and easy transport from train station. 10 minute walk from Main Street. Would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Hotel Jaegerhof on 22 Jul 2023
Dear johnThank you very much for your very nice feedback.We are very happy, that you have liked your stay with us.We are always strive to clean your room, as a guest and assure you, your perfect stay with our help and smiles at the front desk.We hope to welcome you another time soon in our hotel again.Sunny regards from Zermatt.Your Jaegerhof-Team

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and breakfast buffet was excellent.
Stayed 4 nights in Jul 2023
Response from Jaegerhof Hotel & Apartements on 21 Jul 2023
Dear JamesThank you very much for the wonderful feedback.We are very happy, that you have liked your stay with us and would love to welcome you again in our hotel another time.Best regards from Zermatt.Your Jaegerhof-Team

10/10 Excellent

Oivind O

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, updated rooms, very clean! Owner and his family were super helpful. Breakfast was top notch…would definitely stay here again!
Stayed 2 nights in Jul 2023
Response from The Jägerhof Team & Family Perren on 20 Jul 2023
Dear Oivind O,Thank you very much for your stay and your feedback! We wish you a wonderful spring and all the best and hope to see you again! Kind regards from sunny Zermatt

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have travelled all over Europe and America, and I must say this hotel was the biggest surprise. Very clean, great food, nice people, yes the rooms are basic but I go to Zermatt every year, and this is the only hotel I would stay in moving forward. When you are on a hiking holiday, you want a place to come back to where you can recover and chill out, and this place was fantastic. We moved on after to Interlaken, and the hotel we chose wasn't half as good, and you really realise the difference after a long day. Incredible place, very easy five stars, and if you are going to Zermatt, and want a great 0lace that ticks all of the boxes, stay here.
Stayed 3 nights in Jul 2023
Response from The Jägerhof team on 20 Jul 2023
Dear Lee, Thank you very much for your stayand the great review and the kind words!We are already looking forward to having you in our house again in the future and until then we wish you a beautiful Sommer and all the best! Best regards from Zermat

8/10 Good

Kristen, Santa Rosa Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel in the center of the village. The staff was okay - nothing above and beyond. The room was good - but chintzy on the towels and amenities.
Stayed 1 night in Jul 2023
Response from Hotel Jägerhof on 16 Jul 2023
Hello KristenThank you for your kind review and for taking the time to write it.We're really pleased that you enjoyed your stay with us so much!Best regards from the entire team