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"Located is great, rooms are clean and nice size.. But rooms are loud.. if anyone is above you, you can hear them distinctly. Had to call down multiple times.. kids jumping, stomping.. it echoed loudly.. during the day was fine but by night it was annoying.. "

"Dirty and bad smelling room Auto on/off lights look terrible and scary Shower head can't be turned towards the wall side，water moves to outside and make full of water on the washroom Toilet paper side was not cleaned at all with full of dust"

"Great location - close to the main shopping arcade. Rooms were clean and decent size. Staff were great. The public onsen was nice but smaller for the size of the hotel. Unfortunately, due to the lack of consideration for other guests from parents, there was an intolerable amount of noisy children who were treating the onsen as a swimming pool. "

"Friendly & helpful staff. Loved onsen bath. Beautiful courtyard"

"Room is old, but it was very clean. Staff are very friendly and helpful. Buffet breakfast was very nice with great choice and healthy, but little difficult to place food because it is crowded on the counter. (Cannot put down plate to pick the food). Love the BGM in during the breakfast and room."

"Clean, big, comfortable room. Hotel is just next to shopping Center. Parking is nearby too "

"Great stay. With daily cleaning and changing of towels. Great free lounge facilities and lovely view of the castle Would definitely return"

"Extremely kind staff and fantastic amenities "

"Great hotel to stay in Kumamoto. It's near the Kumamoto castle, Sakura-no-baba Josaien and the sakuramachi shopping centre. The hotel has a lot of on-site amenities such as a public bath and a restaurant. Staff are helpful and attentive."