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Reviews of Hotel Mt. Fuji

3.5 out of 5
Hotel Mt. Fuji
1360-83 Yamanaka, Yamanakako, Yamanashi-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 508 reviews" "
Rating 8 - Good. 166 out of 508 reviews" "
Rating 6 - Okay. 56 out of 508 reviews" "
Rating 4 - Poor. 17 out of 508 reviews" "
Rating 2 - Terrible. 7 out of 508 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to make a reservation at the hotel in advance if you would like to eat there. Otherwise there are a lot of nice places around the lake.
Stayed 1 night in Apr 2024

10/10 Excellent

Vu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with good onsen option. Japanese room is fantastic. View of mt fuji is awesome.
Stayed 1 night in Apr 2024

10/10 Excellent

YAPEI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

scotty

Stayed 2 nights in Apr 2024

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Amenities
Hotel Mt. Fuji is a gem. The service was excellent, the food delicious, the attention to detail meticulous and the onsen inviting. If you are lucky enough to visit the area on a clear day, the property is situated on an hill and offers stunning views of Mt. Fuji. We loved staying at this charming hotel. They recently celebrated their 60th anniversary and I can see why it continues to thrive all these years.
Stayed 2 nights in Mar 2024

4/10 Poor

Eliza

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Aleksandr

Liked: Cleanliness
Disliked: Staff & service
The spa is amazing, the town it’s self is not tourist friendly at all taxis close down early if you leave the hotel for dinner good luck getting back
Stayed 2 nights in Mar 2024

8/10 Good

KATHERINE

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was unfortunately mold in our bathroom.
Stayed 1 night in Feb 2024

6/10 Okay

peter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good onsen and view of fuji But other than that it didnt even have a bar We had to buy alcohol from a vending machine and have it in our room .What a joke !!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jianxin

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet & beautiful view, only inconvenience is that you can’t walk to the lake

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit quite but nice. Disappointed with no room service
Stayed 1 night in Dec 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Noriaki, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Dante, Gurnee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, Best view of Mt Fuji. It's just difficult transportation to the hotel (it takes a full day from Haneda airport w/mix transportation).
Stayed 13 nights in Aug 2023
Response from suzuki on 1 Oct 2023
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and wonderful classic styling!
Stayed 2 nights in Aug 2023
Response from suzuki on 1 Oct 2023
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view of Mt Fuji. I didn't like there was no cold spa bath.
Stayed 1 night in Aug 2023
Response from suzuki on 1 Oct 2023
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Kah Hoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel !!
Stayed 1 night in Jul 2023

10/10 Excellent

Kah Hoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel !!not only having stunning view on outdoor onsen, the staff was very well train either. After hiking mount fuji summit, my wife get accident on broken her ankle while walking down hill. The restaurant staff was so thoughtful and well train!! Shunka- offer wheel chair while notice my wife have difficulty on walking. The Garden Café- offer food trolley to us, that make us easy pick up food on buffet area especially for 2pax. Keep it up, will plan having second visit if have chance!!
Stayed 1 night in Jul 2023

4/10 Poor

Karen

Stayed 2 nights in Jul 2023

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and very helpful staff
Stayed 3 nights in Jul 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was all good.
Stayed 2 nights in Jul 2023

8/10 Good

akito

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Family friend trip
The hotel itself is old. Breakfast is average. The view from the room is the best. Lake Yamanaka and Mount Fuji can be seen. There are also two hot springs. old but good The fire alarm malfunctioned at 3am. The facilities are old and have some problems. Need a rental car. The parking lot is large.
Stayed 3 nights in Jun 2023

8/10 Good

Katsuyoshi

Stayed 1 night in May 2023

10/10 Excellent

Julian

Travelled with partner
Awesome!!! If you want to see Mt Fuji, this is the place for sure
Stayed 1 night in May 2023

8/10 Good

aaron

Stayed 1 night in Apr 2023

10/10 Excellent

Lim

Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience in a nice hotel
It’s great that the hotel provide shuttle bus service from hotel to a nearby bus stop, and they come immediately once you call them. However, my problem is that I cannot make phone call with my phone when I travel. It would be great if they can accept other methods, like Instagram? Facebook? Email? (Supposedly they would check). Other than that, the stay was great, love the location, love the spa. The staff are very friendly and helpful
Stayed 2 nights in Feb 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Chikako

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff for check in is abundant and helps with “Japanese” service. We stayed in a Japanese-Western combo room which was well updated and spacious for family of 5. 2 different big baths in annex which were both updated and nice!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful views, good food
Stayed 1 night in Dec 2022

10/10 Excellent

Jiumi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
morning mt fuji view from the bath was exceptional
Stayed 1 night in Sep 2022

6/10 Okay

Rewi

Stayed 1 night in Feb 2022

10/10 Excellent

yuki

Stayed 1 night in Feb 2022

10/10 Excellent

masayuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so nice because overlooking my fuji and the lake . Fabulous
Stayed 1 night in Nov 2021

6/10 Okay

Tomoko

Travelled with family
Disliked: Property conditions & facilities
Overpriced, old hotel, nice view of Mount Fuji
Disappointing for the price (even with my silver membership saving) we felt the suite wasn’t particularly impressive for the cost! We only booked this room as a birthday treat for my mother, as we all wanted to be together. A complimentary breakfast should have either been included or offered at half price! We were a group of five and were charged per person! The hotel is old and needs modernisation, both the communal baths are small and become overcrowded! The breakfast buffet selection isn’t particularly inspiring and is also overpriced! The only saving grace was the fantastic view of Mount Fuji! I doubt I’d stay here again!
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Stayed 5 nights in Jul 2021

8/10 Good

Tomoko

Liked: Cleanliness, staff & service, room comfort
Older hotel that needs modernisation, good service
The hotel is located up a long windy road which took 4 minutes to cover, it’s an older hotel which needs modernising, although comfortable it has a “Showa era” attached to it with furnishings from the 1970’s! The service good and the room was adequate but not really worth the high price! I would stay there again as the two onsens were nice as were the two saunas! The breakfast is a bit costly at ¥2400 for a standard buffet style.
Stayed 1 night in Jun 2021

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem views
I enjoyed our stay. The rooms were small however for 3 of us we were comfortable. The building could use some updating from the harsh winters. The view from our window overlooked the lake and Mt Fuji which was a spectacular site. There is a small convenience store and beer vending machines. There are 2 onsens on 2 different floors. They looked very nice. Hot and cold bathe water with a steam shower and sauna. The hotel supplies you with a Japanese robe and slippers. Razors, shower caps, toothbrushes, hair ties, etc. are also included in your room. Outside garden was nice as well and it looked like they have weddings there. Dinner is a bit pricey. Staff was extremely courteous and spoke English as well.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever been too, so uncomfortable beds,old furniture in rooms, couldn’t sleep while night, staff was very rude,
Stayed 1 night in Dec 2020
Response from suzuki on 2 Jan 2021
Thank you very much for staying at our hotel the other day. We will take seriously about your opinion and use it as a material for future improvement.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean. The hot spring was nice and warm and you can see Fuji if there's no clouds. A little confusing on how to get to the hot spring from one side of the hotel to the next. Also, if you don't book dinner beforehand you might not be able to get to eat in one of the restaurants if you try to book on the day of.
Stayed 1 night in Aug 2020

10/10 Excellent

RobinLee, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel given the age of it. Excellent food and plenty of space in the room. Annex bath is the star for this hotel.
Stayed 2 nights in Feb 2020
Response from Hotel Mt.Fuji on 2 Apr 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Tutti on 26 Feb 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Tutti on 9 Feb 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Tutti on 9 Feb 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Pool and game room were great. The Onsen had an awesome view.
Stayed 1 night in Jan 2020
Response from Tutti on 24 Jan 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Tutti on 24 Jan 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent stay with nice rooms and a staff that speaks English. I am looking forward to the next time we can stay there.
Stayed 1 night in Jan 2020
Response from Tutti on 24 Jan 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Shuiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If the outdoor Onsen bigger , it must be great !
Stayed 1 night in Dec 2019
Response from Tutti on 24 Jan 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.

10/10 Excellent

Kit Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and very nice view of Mt. Fuji.
Stayed 3 nights in Dec 2019
Response from Tutti on 24 Jan 2020
Thank you very much for staying at our hotel. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.