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"Helpfull & friendly staff"

"I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement."

"Great hotel, friendly staff and immaculate room. Happily stay there again "

"Nice vibe over festive period, staff friendly and helpful, room was good standard"

"Repeat visitor. Clean tidy, close to airport."

"Very good stay, all staff were good, the lady on reception who managed to move us rooms after a family had taken two rooms by us and were absolutely nuts, was an absolute star."

"I had a really enjoyable stay at the Leonardo Hotel and was genuinely impressed from start to finish. The hotel is modern, clean, and very well maintained, with a welcoming atmosphere as soon as you walk through the door. The room was comfortable and quiet, with a good-quality bed that made it easy to get a proper night’s sleep. Everything was spotless, and the facilities were exactly what I needed for a relaxed and stress-free stay. The bathroom was clean and well laid out, with good water pressure and plenty of towels. The staff deserve a special mention – friendly, professional, and always happy to help. Check-in and check-out were smooth and efficient, which I really appreciated. This stay was part of a working trip for Lonely Traveler Productions, a media company, and the hotel provided an ideal base. The calm environment, reliable facilities, and professional service made it easy to relax after a busy day and stay focused on work. Overall, the Leonardo Hotel offered excellent value for money, comfort, and service. I would happily stay here again and would highly recommend it for both leisure and business travellers."

"Lovely clean room , staff very helpful as usual. We have stayed here a few times now management always very welcoming.such beautiful surroundings in this historical building."