Exterior

Reviews of Quality Inn & Suites Downtown

2.5 out of 5
Quality Inn & Suites Downtown
675 Goyeau St, Windsor, ON

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 150 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 60 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, parking onsite, friendly staff, breakfast included
Stayed 1 night in May 2024
Response from Daniela on 27 May 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 Excellent

Aleks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Daniela on 28 May 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon!

2/10 Terrible

Remo

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible customer service. Rooms are dated and smell musty. Stay anywhere else. Never ever again.
Stayed 1 night in May 2024
Response from Daniela on 22 May 2024
Dear Remo, Thank you for your review. I sincerely apologize that this was your perception during your stay with us. We always strive to ensure our guests are taken care of during their stay. I do hope we can welcome you back in the future for a better experience.

4/10 Poor

Mahmuda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It’s not money worth it
Stayed 1 night in May 2024
Response from Guest Services Manager on 21 May 2024
Dear Mahmuda,Thank you for your review. I sincerely apologize that this was your perception during your stay with us. We always strive to ensure our guests are taken care of during their stay. I do hope we can welcome you back in the future for a better experience.

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service
The fact that the parking and breakfast was included was what made me pick this place to stay.
Stayed 1 night in May 2024
Response from Guest Services Manager on 21 May 2024
Thank you April for taking the time to write a review from your recent stay with us. We're glad you enjoyed your stay and amenities we provide. We look forward to seeing you again in the future!

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services Manager on 21 May 2024
Thank you Gordon for rating your recent stay with us. We're glad you enjoyed your experience with us and look forward to welcoming you back again in the future!

10/10 Excellent

Steven, Belle River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Perfect room! Loved it from the moment we walked in!
Stayed 1 night in May 2024
Response from Guest Services Manager on 17 May 2024
Thank you Steven for your taking the time to write such a wonderful review! We're so glad you enjoyed your stay with us and appreciate you choosing our hotel. We hope to see you again soon!

6/10 Okay

Sardar Ali

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Out side was too noisy I didn’t sleep all night.
Stayed 1 night in May 2024
Response from Guest Services Manager on 16 May 2024
Thank you Sardar for taking the time to write a review. I sincerely apologize that you experienced the outside noise from your room. Unfortunately, being a downtown property, it does sometimes get noisy outside around the hotel. We appreciate you choosing to stay with us and hopefully we can welcome you back again in the future for a more pleasant experience with our courtyard facing rooms.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick at the front desk was a great help!
Stayed 1 night in May 2024
Response from Daniela on 13 May 2024
Thank you for taking the time to write a review. We appreciate your feedback and we value your opinion. We will let Nick know that you really enjoyed his service. We hope to see you soon!

8/10 Good

Jared A

Travelled with group
Liked: Cleanliness, staff & service
Manager on duty last night was very friendly and even called our room to make sure everything was good. Beds were comfy and location was great
Stayed 1 night in May 2024
Response from Guest Services Manager on 13 May 2024
Thank you very much for taking the time to write a review from your recent stay with us. It was a pleasure welcoming you to the hotel and I'm really happy to know you enjoyed your stay. We appreciate you choosing to stay with us and hope to see you again soon!

8/10 Good

Mahdi

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
All together it was good; the receptionist was not welcoming
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on 6 May 2024
Dear Mahdi,Thank you for taking the time to let us know about your recent stay with us. We're glad to know you enjoyed your stay. I sincerely apologize that you didn't feel welcomed upon arrival, as we always want our guests to feel welcomed. I will be sure to speak with the staff about this. We appreciate you staying with us and look forward to welcoming you back again in the future.Best Regards,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

4/10 Poor

Cody

Travelled with partner
Disliked: Amenities
Bathrooms were dated and very small. Overall was clean. Not the best location, isn’t close to much.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 6 May 2024
Dear Cody,Thank you for taking the time to leave us your candid feedback about your stay with us. I sincerely apologize that your stay with us was less than satisfactory. We are actually close to a lot of amenities in the downtown area, such as the tunnel, some bars, restaurants and a short walk to the Casino. I will be sure to let our housekeeping staff know about your comments as well. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future for a more pleasant experience.Sincerely,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

8/10 Good

ara

Stayed 1 night in Apr 2024
Response from Guest Services Manager on 21 May 2024
Thank you Ara for taking the time to rate your stay with us. We're happy to know you enjoyed your stay and appreciate you choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and went above and beyond to make sure we had everything we needed
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 1 May 2024
Thank you Johnathan for taking the time to give us such wonderful feedback! It's great encouragement for our staff to know this is our guests perception. I will be sure to share your comments with the staff as well. We appreciate you staying with us and look forward to seeing you again in the future!

8/10 Good

DENA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 29 Apr 2024
Thank you Dena! We're glad to know you enjoyed your stay with us. We appreciate you choosing our hotel and look forward to seeing you again in the future!

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not only was there the charge for the room and taxes, etc. But when we arrived they withdrew a large sum from my account just in case they needed it. More than what the room cost including taxes and service fees!! They say they give the money back when you leave but it can take 3 to 5 days for it to show up on your account. So, you have to watch them to make sure they give it back. It is an old building, everyone seems to be working hard to keep it clean, but it needs some updating. The parking area is crazy small with skinny up and down areas to find parking. Parking area best suited for Yugo or smaller. Only 2 disability parking areas for the whole building. The advertising said breakfast included but the breakfast is only served until 9:30am on weekdays and 10 on weekends. Too early for us on vacation.
Stayed 1 night in Apr 2024
Response from Daniela on 28 Apr 2024
Dear Michelle, Thank you for writing a review and your feedback is very important to us. We apologize that you didn't have a good experience. The extra money we hold is a security deposit for damages which every hotel is standard. Yes it takes 3-5 business days depending on your credit card. Our parking lot holds 160 parking spaces and it can be tight but we do have the advantage of free parking downtown in which is a savings of 17 per day. Our breakfast room is complimentary and we do apologize for you not getting a chance to try our breakfast. If you do decide to come back please let the front desk know you would like a late breakfast maybe we can put a continental care packaqe for you on the side. We hope you would give us another opportunity in the near future.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. I was waiting and maybe it was the manager who was about to leave stopped and checked me in, he was great!!
Stayed 1 night in Apr 2024
Response from Daniela on 28 Apr 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the free parking, but the parking lot is tight especially if you drive a truck. Minor inconvenience. Overall the hotel was very clean, and service was good. Will stay there again.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 27 Apr 2024
Thank you Tiffany for taking the time to write a review from your recent stay with us. We appreciate your feedback and for choosing to stay with us. We look forward to welcoming you back again in the future!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daniela on 28 Apr 2024
Thank you for taking the time to write a review. Your feedback is important to us and hope to see you soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what you expect. Clean, good breakfast, pleasant staff. Easy walk to many restaurants.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 24 Apr 2024
Thank you John for taking the time to write a review. We appreciate your wonderful feedback and I will be sure to share this with our staff. It's always nice to get such positive feedback. We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Towels could be a little thicker
Stayed 1 night in Apr 2024
Response from Daniela on 23 Apr 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will look into getting thicker towels. We hope to see you soon.

10/10 Excellent

Angela

Liked: Staff & service, property conditions & facilities
The staff were very polite and friendly.The breakfast was the normal hotel fare and quite good. The beds and pillows were very comfortable.
Stayed 1 night in Apr 2024
Response from Daniela on 22 Apr 2024
Dear Angela, Thank you for writing a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.

10/10 Excellent

Aditya

Stayed 1 night in Apr 2024
Response from Daniela on 10 May 2024
Thank you for taking the time to writing a review. We appreciate your feedback and we hope to see you soon.

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 12 Apr 2024
Thank you Alexis. Our General Manager has contacted you directly regarding your recent stay.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d recommend to others and stay again.
Stayed 1 night in Apr 2024
Response from Daniela on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daniela on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!Sincerely,

2/10 Terrible

Tyler

Stayed 1 night in Apr 2024
Response from Daniela on 8 Apr 2024
I sincerely apologize that this was the perception you were given during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. I do hope we can welcome you back again in the future for a more pleasant experience.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daniela on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Derek at the front desk is a lion in the customer service industry!!
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 6 Apr 2024
Thank you Connor for taking the time to write a review from your recent stay with us. We appreciate your wonderful comments and I will be sure to let Derek know as well. Thank you for choosing to stay with us and I we can welcome you back again soon!

10/10 Excellent

Mohan

Stayed 1 night in Mar 2024
Response from Daniela on 22 Apr 2024
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast. Very close to a Wyandotte crosstown bus shelter - straight shot to both the university and the train station. Ten minute walk to downtown core and very close to the riverside. However, the immediate area surrounding the property is sketchy.
Stayed 3 nights in Mar 2024
Response from Daniela on 25 Mar 2024
Thank you for taking the time to write a review. We aperture feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, only thing I would recommend to be better, is softer toilet paper and kleenex
Stayed 2 nights in Mar 2024
Response from Daniela on 22 Mar 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

6/10 Okay

kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary breakfast: good start to the day. Includes juices, tea, coffee, bagels, toast, scrambled and boiled eggs, sausage/bacon, oatmeal, cereal, yogurt.... Staff: friendly - especially all the ladies working the breakfast room Clean hotel. Beds are not the most comfortable and don't give good back support. Noise travels, so often difficult to sleep. Lots of parking and property grounds are clean. Just not located in the 'nicest' area. But convenient if you need to be downtown. Steps from the Windsor-Detroit tunnel and lots of restaurants. About 10 min drive to University of Windsor, shopping malls etc.
Stayed 3 nights in Mar 2024
Response from Daniela on 22 Mar 2024
Thank you for taking the time to write a review. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We appreciate you staying with us and I do hope we can welcome you back again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 20 Mar 2024
Thank you Jim! We're happy you enjoyed your stay. We appreciate you choosing to stay with us and look forward to seeing you again in the future.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daniela on 19 Mar 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 Excellent

james, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
The exterior to this hotel is a bit forbidding, but the facility is quite nice and well maintained. It is a good value, within walking distance of the Detroit River and promenade, and conveniently located near many restaurants.
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 16 Mar 2024
Thank you James! We appreciate you taking the time to write a review and for choosing to stay with us. I'm happy to know we met and exceeded your expectations. We look forward to seeing you again in the future!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only issue was there should be stairs to the upper parking as it was snowing the morning we checked out and the ramp was slippery
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 11 Mar 2024
Thank you John for taking the time to write a review from your recent stay with us. We're glad you enjoyed your stay and I will definitely bring up your concern to our management team. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It’s proximity to the tunnel.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 6 Mar 2024
Thank you Patrick! We appreciate you taking the time to rate your stay with us. We're glad you enjoyed your time with us and look forward to seeing you again in the future.

10/10 Excellent

Alice

The room was clean and I was warmly received.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 2 Mar 2024
Thank you Alice! We are thrilled that you enjoyed your stay with us. It was a pleasure meeting you upon check in. We appreciate you choosing to stay with us and look forward to welcoming you back again on your next visit to Windsor.

10/10 Excellent

Hopeton Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant was polite, professional, knowledgeable, respectful and efficient.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 2 Mar 2024
Thank you Hopeton Gary! We very much appreciate you choosing to stay with us and for giving us your candid feedback. We look forward to seeing you again in the future!

10/10 Excellent

Danella

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 28 Feb 2024
Thank you Danella! It's great to know you enjoyed your stay with us. We appreciate you choosing to stay with us and look forward to seeing you again in the future!

10/10 Excellent

Pierre Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great stay at the Quality Inn. Near the Windsor Detroit tunnel. The room was clean and the staff was helpful. Location and cleanliness was all I needed during my short stay in Windsor. Great job
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 26 Feb 2024
Thank you Pierre. We're thrilled you enjoyed your stay with us. We appreciate you choosing our hotel, your wonderful comments and we hope to see you again soon!

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 27 Feb 2024
Thank you Shannon for taking the time to rate your stay with us. We hope you enjoyed your stay and I hope we can welcome you back again in the future.

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, room clean. Parking availability for visitors left a lot to be desired.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 26 Feb 2024
Thank you Kimberly. We appreciate you taking the time to leave your feedback from your recent stay. We're happy you enjoyed your stay and look forward to seeing you again in the future!

4/10 Poor

Amir

Business traveller, Travelled with partner
Disliked: Staff & service
Bathroom without exhaust fan, surrounding area not so good & most important the lady who severed breakfast is rude she literally stands in the breakfast area and stared us while our family were having breakfast for a good five minutes as we were first in the breakfast area and no other person were there. You charged for breakfast and staring your guest why they are taking time while eating.
Stayed 1 night in Feb 2024
Response from Daniela on 15 Feb 2024
Dear Amir, Thank you for writing a review and we apologize for the experience you received. The lady in breakfast meant no harm due to customer service and we will address the situation on our end. Also, breakfast is complementary. Our bathrooms on the second and third floors do not have exhaust fans they are filtered through the roof. We hope you will consider our hotel in the near future

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here, bathrooms could do with an update. If you get a room on the first floor expect it to be a bit noisy in the morning due to the breakfast being open. The location is just off oulette which has many places to eat if you are looking for somewhere to go out to.
Stayed 2 nights in Jan 2024
Response from Daniela on 22 Jan 2024
Thank you for taking the time to write a review. We appreciate your feedback and we appreciate your feedback on updating the bathrooms. We will address this to our maintenance department to see if we can make improvements. We hope you will consider booking with our hotel in the near future.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniela on 22 Jan 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed for a night to attend a concert at the Coliseum. The front desk staff was helpful and friendly. Our room was very clean and welcoming. Free on-site parking is a great feature, as well as the offering of free breakfast. We would definitely stay here again. Thank you!
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 14 Jan 2024
Thank you Diane! We're so happy you enjoyed your stay with us. We appreciate your wonderful comments and look forward to welcoming you back again!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 8 Jan 2024
Thank you Kirsten! We appreciate you staying with us and taking the time to rate your stay with us. We're glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Bill

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 7 Jan 2024
Thank you Bill for your review. We appreciate you staying with us and hope to see you again soon!