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"We have always had an excellent experience at the Empress. The Gold lounge is second to none in comfort and service."

" Great Place, only complaint was rooms to warm and when turned fan on was very noisy. TV was terrible, but understand they are upgrading. "

"Beautifully maintained, complimentary breakfast was great with many great quality options. Mattresses and pillows need to be replaced. Beds sag/wiggle terribly, pillows are lumpy and lack support. Bathroom was not in a sanitary state and did have a urine smell upon arrival. Alone baseboards and corners were quite dirty with hair dust and dirt. The property is beautifully decorated and had a historic feeling. "

"Excellent location, walk to downtown restaurants. Clean and comfortable room with ocean view. "

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"The rooms advertised for 5 people assume you will put 3 people on a King bed. This was a bit awkward at check in since we did not have toddlers but adults… typically a King bed is for 2, never 3. They gave us a cot but it was short and there was zero room left in our room to move around. If you don’t get parking in the front, you have to park in the back and walk through a construction zone and up stairs to access the hotel. There is nothing to do at the hotel in the winter since the pool is closed and there is no lounge or weight room. But it’s cheaper than any other hotel in Victoria so you get what you pay for. "

"the location vs price is unbeatable. I love how it is walkable distance from the shopping district, museums, and the signature sightseeing architectures. Downside is, 1. tv doesn’t have many channels, wish they could update it to multimedia that has Netflix/youtube. 2. No complimentary drinks, would be nice to have two bottled water (provided by most hotels I’ve stayed in) 3. The pillows are quite hollow, don’t have enough provided two but of the same kind. (Usually one higher one lower heights that gives alternatives?) Still in average a good place to stay. Friendly staff. "

"Great stay. Gym small but adequate, everything in good working order, kids happy w pool, location ideal. Would stay again. "

"Everything is good, but the parking is hard"