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"Clean and great staff! Shuttle to and from Sea World was a great addition "

"The staff was wonderful and the room was clean but the air conditioner was not working in our room. They did transfer us once we told them there was a problem. "

"The place is luxurious and unique, but I wish I had known when I booked that this is a timeshare. I just wanted a quiet hotel after an extremely long day of traveling, but the concierge wanted me to book an "informational session." I finally relented so I could get to the room and relax, but the sales team called me TWICE that night and TWICE the next morning to "remind me to bring my credit card and ID with me" to the session. Definitely not relaxing to be disturbed that frequently. I think the facilities are beautiful, but I wish hotels.com or even some of the reviews would have clued me in to the nature of the property, as I just thought I was staying at a nicer Hyatt hotel with upgraded amenities, not a timeshare that would make my entire stay about selling me a timeshare. You couldn't even take advantage of the "free Starbucks coffee and gourmet pastries" they advertised without being hounded, because they are only available at the media/presentation lounge. Maybe I was just gullible and should have done more homework before I booked, but I thought others should be aware if they're booking through hotels.com, as well, since that is not made clear on the hotels.com site."

"The room was dirty the fridge was broken. Staff was nasty cause the room was dirty . It had roaches "

"Ok stay "

"Clean and comfy!"

"Clean room and facility. Quiet area and comfortable beds. Staff was great and plenty of parking. Walking distance to several restaurants. "

"Rooms were very spacious and clean. Pool and balcony in too was very nice. Would definitely stay there again when in San Antonio. "

"We had a great 3 nights of vacation at this property. My 5yr old daughter had a blast enjoying the lazy river and the warm pool, and so did I! It was great to have the pool set in a natural setting under trees, etc - beautiful experience. The lagoon was great too. I liked that they put together so many activities, especially for kids, and shared an itinerary of events for the whole week - it made it so much easier for us to plan our days. The room itself was very comfortable…we enjoyed the balcony with views of the greenery around. We had a wonderful lunch at the Springhouse Cafe one of the days. Since we were vegetarians we didn’t bother much with the other restaurants. But within 10-15 mins driving distance there were a few good options. I loved that all the staff badges show where they were from. I thought that was a great touch and allowed for warm conversations and made the interactions personable! Overall, it is an excellent property. It is a no-brainer to stay here especially if you have kids. We would gladly recommend this to anyone, amd would love to come back here!"