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Overview of Eilan Hotel and Spa, Ascend Resort Collection

Photo gallery

Outdoor pool, pool cabanas (surcharge), pool loungers
Outdoor pool, pool cabanas (surcharge), pool loungers
Outdoor pool, pool cabanas (surcharge), pool loungers
Egyptian cotton sheets, premium bedding, pillow top beds, in-room safe
Egyptian cotton sheets, premium bedding, pillow top beds, in-room safe

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationSix Flags Fiesta Texas17 min walk
    Popular LocationLa Cantera Golf Club3 min drive
    Popular LocationThe Rim Shopping Center12 min drive
    AirportSan Antonio, TX (SAT-San Antonio Intl.)18 min drive

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  • Suite, 1 King Bed, Non Smoking

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking

About this area

San Antonio

Near theme parks, Eilan Hotel and Spa, Ascend Resort Collection is in an area with good shopping. The Rim Shopping Center and The Shops of La Cantera are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Six Flags Fiesta Texas and San Antonio SeaWorld. Travelling with kids? Consider Our Lady of Guadalupe Catholic Church and Aquatica San Antonio Waterpark. Spend some time exploring the area's activities, including outlet shopping.
Visit our San Antonio travel guide
Popular Location

What's nearby

  • Six Flags Fiesta Texas - 17 min walk
  • La Cantera Golf Club - 3 min drive
  • University of Texas-San Antonio - 8 min drive
  • The Shops of La Cantera - 10 min drive
  • The Rim Shopping Center - 12 min drive

Getting around

  • San Antonio Station - 21 min drive
  • AirportSan Antonio, TX (SAT-San Antonio Intl.) - 18 min drive

Restaurants

  • Sustenio - 13 min walk
  • BJ's - 3 min drive
  • Mimi's Cafe - 3 min drive
  • Maggiano's - 3 min drive
  • Tiago's Cabo Grill - 4 min drive

About this property

Eilan Hotel and Spa, Ascend Resort Collection

4.5-star, family-friendly resort near Six Flags Fiesta Texas
Along with a full-service spa, this smoke-free resort has a restaurant and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 163 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts such as pillowtop beds and Egyptian cotton sheets. IPod docking stations, coffee/tea makers and free local calls are among the other amenities available to guests.
Eilan Hotel and Spa, Ascend Resort Collection offers 163 forms of air-conditioned accommodation with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, designer toiletries and hairdryers.

This San Antonio resort provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa at Eilan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Commitment to Clean (Choice)
Follows industry sanitisation guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 12-30 for adults and USD 12-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Children's pool
  • Dry cleaning service
  • Corner/local shop
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • Spanish

Business services

  • 24-hour business centre
  • 1 meeting room
  • Computer station
  • Conference centre (11000 square feet of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Terrace

Spa

  • 10 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - swedish
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children 20 years old and younger stay free when using existing bedding

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 12 and USD 30 for adults, and USD 12 and USD 30 for children (approximately)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Late check-out fee: USD 125 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Eilan Autograph Collection
Eilan Autograph Collection San Antonio
Eilan Hotel Resort Autograph Collection
Eilan Hotel Resort Autograph Collection San Antonio
Eilan Hotel Autograph Collection San Antonio
Eilan Hotel Autograph Collection
Eilan Hotel Spa San Antonio
Eilan Hotel Spa Autograph Collection
Eilan Hotel Resort Spa Autograph Collection
Eilan Spa, Ascend Collection
Eilan Hotel and Spa, Ascend Resort Collection Resort
Eilan Hotel and Spa, Ascend Resort Collection San Antonio
Eilan Hotel and Spa, Ascend Resort Collection Resort San Antonio

Frequently asked questions

Can I cancel my reservation for free at Eilan Hotel and Spa, Ascend Resort Collection and receive a full refund?
Yes, Eilan Hotel and Spa, Ascend Resort Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Eilan Hotel and Spa, Ascend Resort Collection cancellation policy on our site for more details about any exclusions or requirements.
Does Eilan Hotel and Spa, Ascend Resort Collection have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Eilan Hotel and Spa, Ascend Resort Collection pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Eilan Hotel and Spa, Ascend Resort Collection?
Valet parking is available for USD 35 per night.
What time is check-in at Eilan Hotel and Spa, Ascend Resort Collection?
Check-in is from 4:00 PM - 5:30 AM. Late check-in is available during limited hours.
What time is check-out at Eilan Hotel and Spa, Ascend Resort Collection?
Checkout is at 10:00 AM. Late checkout is available for USD 125 (subject to availability).
Where is Eilan Hotel and Spa, Ascend Resort Collection located?
This family-friendly San Antonio resort is located in the shopping district, within 1 mi (2 km) of Six Flags Fiesta Texas and The Rim Shopping Center. The Shops of La Cantera and University of Texas-San Antonio are also within 3 mi (5 km).
4.4
Excellent
5 - Excellent
480
4 - Good
156
3 - Okay
64
2 - Poor
29
1 - Terrible
19

4.7/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience! I arrived with my reservation number and credit card statement proving that they charged My card for 2 nights. Lobby management were not able to retrieve my reservations. Poor management skills n lack of professionalism.
Stayed 1 night in Nov 2020

3/5 Okay

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are traveling with children, the hotel does not have roll away beds.
Stayed 2 nights in Aug 2020

3/5 Okay

Sad face IconDisliked: Staff & service, property conditions & facilities, room comfort
The shower had no cold water and the temperature of the room never dropped below 80...in August.
Stayed 1 night in Aug 2020

4/5 Good

Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
First class service and love the valet. Walking distance to restaurants and shops. I highly recommend this hotel.
Stayed 2 nights in Aug 2020

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